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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Baldwin Upholstered Sofa is rated 4.0 out of 5 by 24.
Rated 5 out of 5 by from Love, Love , Love The color Danish linen oatmeal wasn’t what I was expecting at first but I’m loving how it turned out . looks great in my room and it’s really comfy . Hoping to order the matching chair and ottoman soon .
Date published: 2020-03-23
Rated 5 out of 5 by from Baldwin sofa and club chair As this was my first time to order major furniture pieces on-line, I was apprehensive. However, the Baldwin sofa and the club chair and ottoman are very nice. The workmanship is high quality - no flaws or glitches. I will say that the furniture is quite large. I'm not a "numbers" person, so seeing the dimensions as listed under the "specifications" tab didn't give me a true sense of how large the pieces are. As it turns out, the pieces fit quite nicely in our living room; however, I strongly recommend that purchasers physically measure out the space where they intend to use the furniture. The club chair is massive. Two people can sit in it quite comfortably. We do like it, and it creates a nice reading corner in our living room. Also, be sure to order swatches of fabric before you order the furniture. If you rely only on looking at your color choices on the computer, the photos aren't true. The swatch I ordered is exactly the color of the fabric, so I was very pleased. The photo on line was way too bright. I also was very pleased with the shipping company Ballard uses (at least here in Texas). Our pieces were delivered in pristine condition, and sooner than anticipated. The shipper also had an excellent system for scheduling, and we didn't have to have someone waiting around all day, not knowing for sure when the truck would arrive. All in all, I am very pleased with this experience.
Date published: 2020-02-17
Rated 5 out of 5 by from Love it! Even better than imagined. Some earlier reviews made me hesitant to buy this sofa but the style and Cari Ski fabric was exactly what I wanted for my living room. I don’t live near a store so had no idea how comfortable it would be. A risk for sure. It arrived two weeks ago and looks beautiful, perfect. The cushions are comfortable. I am very happy with it so far.
Date published: 2019-11-04
Rated 5 out of 5 by from Perfect! I happened upon the Baldwin sofa during my comparison between the “basic” sofas at several shops (Pottery Barn, Crate & Barrel, etc.) As it so happened, the floor model I was testing out was on sale: so this was the ultimate score. Even at full price, this sofa would be worth it: it’s held up for two+ years now under a jumping toddler, a sleeping husband, and even a red wine spill and some baby poo (oops). It’s definitely a challenge getting the covers back on after washing but I think that’s a good thing: the cushions stay nice and tight inside & there’s never any wrinkling fabric or sagging of the cushion. I immediately slipcovered my Baldwin sofa with an LL bean slipcover after the wine spill and it covered very nicely. Recently I purchased a SureFit sofa cover for it and, though a bit on the small side, works quite nicely as well. Definitely cover up this beauty if you have kids!
Date published: 2019-08-24
Rated 5 out of 5 by from As beautiful as it is comfortable! I'm lounging on it now as I write this review and couldn't be happier with the addition of two of these for our family room. Durable enough for our golden doodle and young girls, these sofas hold their shape, are inviting to sit in and the pillows are soft and moldable and they also keep their shape. Very well made and after sitting my husband in several stores and countless sofas-he's happy too. I chose the beautiful blue and white pattern for our Florida home and their are many fabrics to choose from to make it perfect for your home.
Date published: 2016-04-28
Rated 3 out of 5 by from Baldwin style sofa recently purchased Seat cushions are not filled out resulting in a not so pretty look.
Date published: 2019-12-11
Rated 2 out of 5 by from not worth the price Less than a year out and the cushions sag and slide in covers. Not very comfortable once this happened.
Date published: 2017-12-02
Rated 2 out of 5 by from Nope, and nope The couch cushions never go back the same way, they tend to droop. And if you have a child, DO NOT GET THIS COUCH. Even with protectoin it does terribly for any spills.
Date published: 2017-10-20
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US162-Baldwin Upholstered Sofa