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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

Ballard Designs is happy to coordinate the shipping of our products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Ballard Designs will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so we can contact you with a quote.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that although Ballard Designs supports manufactures’ warranties, our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact us via email, via fax at 1-800-989-4510, or via phone at 1-800-536-7551, Monday – Friday 8:00 am – 6:00 pm EST

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $35/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

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Options for purchase: Frame and Slipcover or Slipcover alone.
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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Baldwin Sofa Slipcover - Special Order Fabrics is rated 3.4 out of 5 by 39.
Rated 5 out of 5 by from Baldwin sofa & Slipcover I bought a Baldwin right arm Chaise sofa from a friend 8 years ago and loved it. We moved out of state so I had to sell it because the chaise would not work in my new home. After moving a little over a year ago I ordered a new Baldwin sofa, two Baldwin Club Chairs and the hassock natural slipcovers. They were delivered and brought into my home, unwrapped and placed exactly where I requested. you cannot go wrong with Baldwin sofa and club chairs. They are so comfortable and cozy. My girlfriend liked my Ballards furniture so much she ordered a Baldwin sofa and club chair in the natural too. She loves hers as well and states she gets many compliments also. I was drinking coffee at my girlfriends and the dog jumped up and I spilled coffee on her Baldwin sofa. We immediately took off the slipcover, washed it and the coffee stain came out! (A tip: wash on cold and gentle cycles. You let them air dry and then place them in the dryer on cool just to knock out the wrinkles. Then place them on when they are ever so lightly damp ( it’s easier and they give more). I will always always have Baldwin slipcover furniture! I even ordered the Sunday Porch Swing for my cabin. Isn’t it beautiful!!!
Date published: 2018-08-09
Rated 5 out of 5 by from Well built sofa. Classic design I have owned Baldwin sofa since 1999 ordering 3 rd slipcover for it. We can’t wear it out!
Date published: 2018-08-04
Rated 5 out of 5 by from Slip covers are the best I’ve had two Ballard slip covered sleeper sofas in the past 30 years. I’ve never had any problem with the washable covers shrinking. They are easy to get back on as well. I just bought the Baldwin last year and I love the dense cushions as they have great give. The first one is still in use! I am a devoted Ballard fan.
Date published: 2018-07-27
Rated 5 out of 5 by from Most comfortable sofa we have ever purchased The Baldwin sofa is extremely comfortable. We are thrilled with this new purchase. I ordered the slip cover and I am very pleased with how it fits over the frame. The pillows conform to our backs as we sit down.
Date published: 2016-09-09
Rated 5 out of 5 by from Love My Baldwin Sofa I have owned this sofa for over 10 years. I have never owned a sofa that was so wonderful, comfortable and built so well. love it...
Date published: 2015-05-25
Rated 5 out of 5 by from Awesome This is great. i really enjoy sitting on it. im glad it has 3 cushions and not 4.
Date published: 2014-07-28
Rated 5 out of 5 by from love..love...love it!! This sofa is so comfortable; the cover I ordered is a little lighter in color than I thought it would be. It is sitting in my living room so I am sure it will work out just fine. I am now waiting for the chairs and ottomans I ordered to arrive. I can't wait to get my room completely done. Thank you Ballard Designs!!
Date published: 2014-05-05
Rated 5 out of 5 by from Baldwin Sofa My experience at Ballard Designs was great. The staff was very knowledgeable and helpful! They helped me put it all together! I love my new sofa. So beautiful and comfy. The fabric they helped me choose for the slipcover is perfect. Khaki. So easy to wash in the machine and put back on.
Date published: 2014-05-02
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*Please note: Digital images of custom upholstery created with our online tools may differ in pattern placement from the actual item.
*Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SA083-Baldwin Sofa Slipcover - Special Order Fabrics