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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

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Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Baldwin Sofa Slipcover - Special Order Fabrics is rated 3.6 out of 5 by 67.
Rated 5 out of 5 by from Well built sofa. Classic design I have owned Baldwin sofa since 1999 ordering 3 rd slipcover for it. We can’t wear it out!
Date published: 2018-08-04
Rated 5 out of 5 by from Slip covers are the best I’ve had two Ballard slip covered sleeper sofas in the past 30 years. I’ve never had any problem with the washable covers shrinking. They are easy to get back on as well. I just bought the Baldwin last year and I love the dense cushions as they have great give. The first one is still in use! I am a devoted Ballard fan.
Date published: 2018-07-27
Rated 5 out of 5 by from Most comfortable sofa we have ever purchased The Baldwin sofa is extremely comfortable. We are thrilled with this new purchase. I ordered the slip cover and I am very pleased with how it fits over the frame. The pillows conform to our backs as we sit down.
Date published: 2016-09-09
Rated 5 out of 5 by from Love My Baldwin Sofa I have owned this sofa for over 10 years. I have never owned a sofa that was so wonderful, comfortable and built so well. love it...
Date published: 2015-05-25
Rated 5 out of 5 by from Awesome This is great. i really enjoy sitting on it. im glad it has 3 cushions and not 4.
Date published: 2014-07-28
Rated 5 out of 5 by from love..love...love it!! This sofa is so comfortable; the cover I ordered is a little lighter in color than I thought it would be. It is sitting in my living room so I am sure it will work out just fine. I am now waiting for the chairs and ottomans I ordered to arrive. I can't wait to get my room completely done. Thank you Ballard Designs!!
Date published: 2014-05-05
Rated 5 out of 5 by from Baldwin Sofa My experience at Ballard Designs was great. The staff was very knowledgeable and helpful! They helped me put it all together! I love my new sofa. So beautiful and comfy. The fabric they helped me choose for the slipcover is perfect. Khaki. So easy to wash in the machine and put back on.
Date published: 2014-05-02
Rated 5 out of 5 by from Love my Baldwin Sofa I received my Baldwin sofa yesterday and absolutely love it. It is comfortable and looks fantastic. The slipcover was difficult to get on and it definitely requires two people to get it on correctly. I wish they would have put a zipper in the back of the slipcover so that it would be easier to get on and off. I purchased the white twill slipcover and it looks great and wil be fun for summer. I look forward to buying another darker colored slipcover for winter.
Date published: 2013-05-01
Rated 5 out of 5 by from Great couch! I've had this couch for six months now and I love it. It's comfortable (the firmness breaks in with use) and I just LOVE that I can wash the cover! I have the khaki twill slipcover, and I find that it is fairly easy to put on even after washing and drying. This couch looks great in my living room, and to me, doesn't look like a slipcovered couch.
Date published: 2012-11-22
Rated 5 out of 5 by from Very Comfortable Sofa I saw this sofa for a much higher price at a local furniture store. I absolutely love it. I ordered the twill sofa cover. The only concern that I have is that the sofa cover itself fits very tight. You really have to pull on it to get it on the sofa. It definitely takes two people to get in on right. The first sofa cover was too small, and Ballard gladly sent me a new one. The second fits a little better, but is still very snug The people at Ballard Designs were very helpful and courteous. I will buy from them again, the product was exactly as it appeared online and in the catalogue. A pleasure to do business with.
Date published: 2012-03-26
Rated 5 out of 5 by from Fantastic value I buy lots of furniture for various properties and this sofa is very well made, comfortable and stylish. Having the ability to change out the slips is great. I stock up when they go on sale.
Date published: 2012-02-12
Rated 5 out of 5 by from Perfect for lounging... wonderful. I had to wait several weeks for this sofa while it was on backorder but it was so worth the wait. I absolutely love it as does my boyfriend. Its really generously proportioned, and the perfect combination of firm support with an overlayer of feathery softness. The slipcover fits perfectly. You just don't want to get up once you sit down on this sofa. Perfect for lounging. Made in the USA and the quality is obvious. You cannot go wrong with this sofa!!!
Date published: 2012-01-29
Rated 5 out of 5 by from BEST. SOFA. EVER. I ordered this on a recommendation from my decorator, she said she had 3 other clients who loved it. I am now the 4th! It is hands down the most comfy sofa we've ever had! Soft yet supportive. You just ::sink:: into it and yet when you get up, it bounces back. It was a bit difficult getting the slipcovers on but hopefully won't have to do that too often. I have the Sand Twill which is a nice neutral color and the material is soft. We absolutely love this sofa and highly recommend it!
Date published: 2011-11-29
Rated 5 out of 5 by from Stylish and comfy My husband was really hesitant to let me purchase a sofa online, but the 10 day return policy cajoled him into trying it. Needless to say, this sofa did not get returned! It is super comfy and casual yet elegant. It is well made and with the slip covers, should last forever. We did not have much difficulty getting the slip covers on as some have stated. Purchase with confidence if you are looking for comfort and durability for a good price.
Date published: 2011-11-12
Rated 5 out of 5 by from great sofa! I have this sofa, three slipcovers, and the matching chase. I love them! After a year, they are like new. Getting the covers on is sort of like putting footy jammies on an elephant, but once past that hurdle they are beautiful. I have washed the cushion covers after an "incident" involving my cat, and they came out fine. I would highly recommend this sofa.
Date published: 2011-11-10
Rated 5 out of 5 by from Great Sofa We have had our sofas for about 9months and they are the favorite sofas of the house. We got the linen slip cover for summer and an off white velvet cover for winter. The linen is our favorite, feels so soft! Cushions have kept up nice with all our jumping on them. Also, when my mother comes to visit we take the back cushions off and it is at least the size of a twin bed. We hate sleeper sofas so that was not an option for us. For us, these are the perfect sofas and are so easy to fall in love with. Only con is that the covers are tricky to put on because they are a tight. After putting on the linen covers, I was exhausted! Another con was the delivery. It was one guy and he dropped one down the side of the hill- luckily I was there to catch it. For all we spend for shipping they should improve their delivery service. Maybe it is not always like this in other cities... In summary, you will not be disappointed in these sofas. They are beautiful, strong, good quality, and comfortable.
Date published: 2011-06-06
Rated 5 out of 5 by from Incredible value! Excellent quality! We are very pleased with our purchases. The delivery process was great! The sofas are comfortable and beautiful. My husband was especially impressed with the construction of the leather recliner. It's hard to believe that we paid so little for so much!
Date published: 2011-03-16
Rated 5 out of 5 by from Sooooo luxuriously comfortable! I was lucky enough to try out the sofa at the store in the Tampa, Fl mall. Otherwise it would have been difficult to purchase based on written reviews alone. After about a year we bought the Baldwin sofa through the catalog. It is very reasonably priced and we could not be happier.
Date published: 2011-03-16
Rated 4 out of 5 by from Cnvgbchv QwruojfCnshci Gdddd itgidfgjkiohgghj Hgchgghgt hhbjfhhcjdidyfhffj
Date published: 2020-11-10
Rated 4 out of 5 by from Good sofa I purchased this sofa about 9 months ago. It is in the family room and is the most used sofa in the house. There are 7 people living here, 4 of which are children 10 yo and under. I have the off-white quilted cover which I like and have only had to spot clean it until today. My almost 2 year old found some Crayola markers and colored most of the side of the sofa in all 3 primary colors. I was able to removed the covers quite easily. After stain spray, they were all washed and dried on gentle cycle in cold as instructed and are already back on the couch. The sofa looks just like it did before I washed them which was just like new. The cushions are very soft and a little bulky but have worn well with a lot of use already and it is now my favorite place to sit in the house. I have had six sofas in my lifetime and this one is my favorite.
Date published: 2013-07-06
Rated 4 out of 5 by from super comfy couch, slipcover is iffy Have had the slipcovered sofa for about 1 year. Super comfy and looks great.... then I needed to wash the slipcover!!! Took forever and lots of tugging and pulling to get it off. Washed it as per the attached instructions, gentle cycle, cold water, air fluff drying. Then we attempted to put it back on... major problem! Had to keep sprtizing, then tug, then spritz, tug some more. Called customer service to see if there was some trick to it and they told me I was doing it correctly. So we sptrized and tugged some more and then the entire seam ripped open!! They are sending a replacement, just hope I do not have the same issue putting it on!! If it is to have such a tight fit, then it shold have a metal zipper!! Wish me luck!
Date published: 2013-02-25
Rated 4 out of 5 by from Great sofa So far a great sofa. Comfortable with classic style. Love the fact that slip covers are machine washable and not a fortune in you want one for every season. Only negative is slip cover and pillows took 4 hours to iron! It comes before couch, start early.
Date published: 2011-09-06
Rated 4 out of 5 by from Question So I bought this couch and it is very comfortable but I wish the seat cushions were larger. I don't know if the back cushions are too fluffy and hopefully will settle down but when you sit on the couch the back is too thick. Wish it was a deeper sit I guess. Did anyone else notice this? Also the covers were a chore to put on and wrinkled so I had to iron.
Date published: 2011-06-27
Rated 3 out of 5 by from overall just ok Fabric selection somewhat limited. Chose a teal color. I was pleasantly surprised when sofa arrived earlier than anticipated. Slipcover fit is not as snug as I would like. Slip covers for sofa back pillows not snug at all. I will wrap inserts in order for covers to fit properly
Date published: 2019-09-08
Rated 3 out of 5 by from Beautiful sofa, poor slipcover design This is a beautiful sofa, I really love the look and it's very comfortable. However, the slipcover is EXTREMELY DIFFICULT to get onto the frame. It needs to be redesigned to include a closure to facilitate ease of use. I was in tears trying to get this cover on my sofa and two club chairs. I can't imagine a situation where I would ever remove these, which defeats the purpose of slipcovers. Not sure I would buy this set again, due to the difficulty I experienced.
Date published: 2016-07-08
Rated 3 out of 5 by from A Sofa to Die For Great Sofa! Soft and stylish, just right for my home.
Date published: 2014-07-29
Rated 2 out of 5 by from so frustrating I really just hate this sofa. The slipcover just does not go on. I have ripped it many times trying to get it back on. It always looks horrible. The bottom cushions are like rocks. Even over time, they have no give. The ONLY thing I really like is that the cushions can be flipped so cover temporary ailments (spots), etc.
Date published: 2018-04-26
Rated 2 out of 5 by from Not Ideal Feathers are constantly poking through and coming out
Date published: 2014-06-26
Rated 1 out of 5 by from Disappointed I looked for months for the perfect sofa. I went to store after store trying out every slip covered sofa I could find. I was looking for one that you sank into and felt like you were sitting on a cloud After sitting on this sofa in the store several times, I fell in love. It was the perfect amount of softness and support. I ordered it and almost immediately was disappointed. The seat cushions were not nearly as soft as the floor model in the store. We reached out and replaced the cushions and still they do not come close to comparing to what we sat on in the store. This sofa in reality is very hard. When we sit on it we feel like it we are sitting one a wood board with a little bit of cushion. Not at all what we were expecting and certainly not what we were paying for.
Date published: 2020-10-21
Rated 1 out of 5 by from Does not last We have had this sofa for five years and it's heading to the curb. While it's comfortable, it just has not held up. I've waited a few years before finally giving up. Feathers constantly come out of the cushions, l which is not only a nuisance but looks terrible. The back cushions have lost their shape and the seat cushions have down lumps under the slipcover. I upgraded to the Trilby slipcover which is polled and pulled quickly. The sofa is covered with a blanket except for when company is over...at which point I have to "defeather" it. I can no longer ask family to sit on it. Sadly, this should have been tossed years ago. Not what I expected for the price.
Date published: 2020-09-26
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
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Product:SA083-Baldwin Sofa Slipcover - Special Order Fabrics