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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
You have added a swatch of {0} to your cart.To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($6.00 Shipping & Processing). Ten swatch maximum.
Options for purchase: Frame and Slipcover or Slipcover alone.
Total: $6782.20
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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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Baldwin 2-Piece Sectional with Right Arm Chaise Slipcover - Special Order Fabrics is rated
2.4 out of
5 by
5.
Rated 5 out of
5 by
brih from
Wonderful piece!We love the comfort of this couch! It has quickly become a favorite piece for our whole family. We have two boys, so having a slip cover with machine washable fabric was a must. Even guests have been very complimentary on the comfort and style of the couch. A great purchase that will be enjoyed for years to come!
Date published: 2017-07-06
Rated 3 out of
5 by
BaldwinCouch from
Owned for 7 years nowPros: the cushions have held up well and the structure of the slipcover have also
it's very comfortable, to me, for everyday use. I sit in the same spot everyday
Cons: simple stains don't come out well
the chaise lounge isn't attached to the rest of the couch so you can't sit where they connect - it pushes them apart and you fall through. For this reason I wouldn't buy this couch again. It's basically 2 different pieces of furniture but marketed as 1 couch
Date published: 2017-07-26
Rated 2 out of
5 by
Gingere11a from
Uncomfortable for lounging! Can feel the frame.I bought this chaise sectional about 3 years ago, without sitting on it of course, because I have quite a few BD furniture items and love all of them--except this couch. While the cushions have held their shape, so that it looks pretty nice, (except the the fabric is too loose on 2 of the cushions) there is a major flaw which bugs me every time I sit on it which is every day. My husband and I like to stretch out on this couch and watch tv and whoever is stuck on the couch side (vs the chaise side) can fully feel the frame between the cushions! It's right at the hip point when I'm sitting sideways with my legs on one cushion and my upper body on the other and it's terribly uncomfortable. If you're just getting this couch for formal sitting you wouldn't find this a problem probably. One of the drawbacks of buying online, I guess.
Date published: 2013-09-30
Rated 1 out of
5 by
Joelan509 from
ABSOLUTELY HORRIBLE!!!!Complete garbage!!!! The material is not quality and after 2 months it looks like its 5 years old. You can feel the frame when you sit down. Not the quality that I would expect from Ballard....
Date published: 2018-10-16
Rated 1 out of
5 by
Carmie from
disappointedI thought I had written this review before but I could not find it so I'm submitting again.
The slipcover I purchased, Tribly natural, was beautiful. However after several months it started to pill. Because the fabric was light the pilling made the furniture look dirty. I was advised I could change the slip cover as it was within the years time of purchase. I changed to a Tribly charcoal color. I was told they were aware of the pilling, but that the manufacture had taken care of it. The new slip cover has also pilled but because it is darker does not show as dirty. The other think re this couch is the feathers. While comfortable to sit on initially, the feathers have started to come through the fabric and poke at you making it uncomfortable. Not to mention there are feathers all around the pillows. I did not buy this sight unseen and of course it was expensive. I'm very disappointed as it is only my husband and I and we have no pets. Hoping this finds its way into the review this time.
