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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item
Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

  • Share any restrictions or
    special circumstances

  • Ensure that all items will
    fit through access points

  • Ensure pathways
    are clear

  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Baldwin 2-Piece Slipcovered Right Arm Chaise Sectional is rated 2.4 out of 5 by 5.
Rated 5 out of 5 by from Wonderful piece! We love the comfort of this couch! It has quickly become a favorite piece for our whole family. We have two boys, so having a slip cover with machine washable fabric was a must. Even guests have been very complimentary on the comfort and style of the couch. A great purchase that will be enjoyed for years to come!
Date published: 2017-07-06
Rated 3 out of 5 by from Owned for 7 years now Pros: the cushions have held up well and the structure of the slipcover have also it's very comfortable, to me, for everyday use. I sit in the same spot everyday Cons: simple stains don't come out well the chaise lounge isn't attached to the rest of the couch so you can't sit where they connect - it pushes them apart and you fall through. For this reason I wouldn't buy this couch again. It's basically 2 different pieces of furniture but marketed as 1 couch
Date published: 2017-07-26
Rated 2 out of 5 by from Uncomfortable for lounging! Can feel the frame. I bought this chaise sectional about 3 years ago, without sitting on it of course, because I have quite a few BD furniture items and love all of them--except this couch. While the cushions have held their shape, so that it looks pretty nice, (except the the fabric is too loose on 2 of the cushions) there is a major flaw which bugs me every time I sit on it which is every day. My husband and I like to stretch out on this couch and watch tv and whoever is stuck on the couch side (vs the chaise side) can fully feel the frame between the cushions! It's right at the hip point when I'm sitting sideways with my legs on one cushion and my upper body on the other and it's terribly uncomfortable. If you're just getting this couch for formal sitting you wouldn't find this a problem probably. One of the drawbacks of buying online, I guess.
Date published: 2013-09-30
Rated 1 out of 5 by from ABSOLUTELY HORRIBLE!!!! Complete garbage!!!! The material is not quality and after 2 months it looks like its 5 years old. You can feel the frame when you sit down. Not the quality that I would expect from Ballard....
Date published: 2018-10-16
Rated 1 out of 5 by from disappointed I thought I had written this review before but I could not find it so I'm submitting again. The slipcover I purchased, Tribly natural, was beautiful. However after several months it started to pill. Because the fabric was light the pilling made the furniture look dirty. I was advised I could change the slip cover as it was within the years time of purchase. I changed to a Tribly charcoal color. I was told they were aware of the pilling, but that the manufacture had taken care of it. The new slip cover has also pilled but because it is darker does not show as dirty. The other think re this couch is the feathers. While comfortable to sit on initially, the feathers have started to come through the fabric and poke at you making it uncomfortable. Not to mention there are feathers all around the pillows. I did not buy this sight unseen and of course it was expensive. I'm very disappointed as it is only my husband and I and we have no pets. Hoping this finds its way into the review this time.
Date published: 2016-04-03
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UR060-Baldwin 2-Piece Slipcovered Right Arm Chaise Sectional