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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $20-$40/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $20-$40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4hour window for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It's important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.

Accepting your Delivery

Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.

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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

Baldwin Queen Sleeper Slipcover - Special Order Fabrics is rated 4.2 out of 5 by 21.
Rated 5 out of 5 by from Worth every penny! I would consider this sofa one of the best purchases I've made in a while. I had been looking for a high quality sofa that would last for years to come. I ordered it with the Super White twill slipcover, and although I doubted myself at first (I have 2 small children), it ended up being a great decision. It is very comfortable and easy to keep clean. I have already washed the slipcover, and I was able to put it back on with ease, since I dried it on Air Dry and put it back on while still a little damp (as recommended in the instructions that accompanied the slipcover). Just an added note: it is quite a deep sofa. I am 5'7 and my feet don't touch the ground when I'm sitting with my back against the cushions. That didn't bother me, but some people may not like that aspect. Overall, I absolutely love this couch, and I'm so glad I took the chance and purchased it.
Date published: 2014-11-05
Rated 5 out of 5 by from Soft and cozy This sofa is so soft and comfortable, it is the best spot in the house to sit and relax. I have had it for about 6 years now and am back for another color slipcover. The slipcovers wear and wash up well. I have had the twill slipcovers and after all this time they show very little wear. I am going to buy the Baldwin sectional for another room in my house because the whole family loves this sofa so much.
Date published: 2013-11-14
Rated 5 out of 5 by from Great sofa It took almost 2 excruciating months to get the sofa and slipcover, but worth it. The sofa is so comfortable and I think beautiful as well. I slept on the sleeper portion to be sure it would be OK for guests. The mattress is typical for a sleeper sofa, nothing special but acceptable. Unfortunately, the slipcover is very difficult to put on the frame. I thought I would change it seasonally, which is one of the reasons I purchased a slipcovered sofa vs. an upholstered one, but I am rethinking it. Fortunately I am happy with the one I got. Of note, the dye lot for the Natural Linen has changed in the past few months. It is not exactly like the swatch I received early last spring, but close enough. The frame feels very sturdy and the cushions are cozy yet supportive. Overall, I am very happy and I know that I will enjoy this sofa for a very long time.
Date published: 2013-06-30
Rated 5 out of 5 by from Comfort, comfort, comfort! I've had my queen sleeper for a week now and consider it the wisest purchase made in quite some time. The sofa itself is deep and cushy, but still supportive - no struggles to get up. The seat cushions are a little thicker than I'd anticipated, a good 6-7" with the slipcover on, but that's not a problem for me. From the activity around here, the sofa appears to be a great spot for a nap! Used the actual sleeper once and had no complaints. The slipcover was easy to put on and looks wonderful. I'm going to buy a darker color for winter as soon as I finish writing this.
Date published: 2012-09-28
Rated 4 out of 5 by from Baldwin sleeper sofa My sofa has a Crate & Barrell tag on it (in addition to the Ballard label). The seats are very firm, even with the overfilled cushions. The sleeper mechanism is very hard to open & close. Someone has to hold the sofa in place while I open/close the sleeper, or it slides across the floor and the mechanism doesn’t function. Hopefully this will ease with time. The sofa is a great classic style and the slipcover fits very well.
Date published: 2021-02-20
Rated 4 out of 5 by from Stiff fabric The sofa is fine. The fabric is very stiff. Any suggestions?
Date published: 2019-10-01
Rated 4 out of 5 by from Really happy with this sofa We bought this for the bunk room of a beach house. Got white twill slipcover so that it can be washed. Jury is still out on how the slipcover will do. The slipcover fits very well and has a tight fit so the sofa does not look slouchy. The sofa is also very comfortable.
Date published: 2018-11-10
Rated 4 out of 5 by from Love the zippered cases for the pillow cushions Overall I am thrilled with my purchase. Following years of living with a sofa that was torn, stained, you-name-it, I bought this slipcover to replace the old one. Voila - new sofa! I bought the sand twill slipcover - the color is a nice neutral. It doesn't fit as tightly as the photo so it shows a number of wrinkles. Be prepared for a relaxed look as opposed to the tailored look of an upholstered piece, especially after a few years of use. The zippered cases for the cushions are my favorite feature, as my previous slipcover had velcro that tore and looked terrible. Great color, good fit, great quality = happy customer!
Date published: 2013-03-01
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Please note:

  • * Digital images of custom upholstery may differ in pattern placement from the actual item.
  • * Colors can vary from screen to screen, so it's a good idea to order a swatch before completing your order.
  • * Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SA084-Baldwin Queen Sleeper Slipcover - Special Order Fabrics