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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Bailey Woven Chair is rated 4.7 out of 5 by 96.
Rated 5 out of 5 by from Great mix of modern and traditional These chairs are great! They are very comfortable and help create the modern/traditional look we were going for. Note that they do come with the cushions pictured! I thought the cushions were additional, so I ordered some only to have to return them when I realized they came as pictured.
Date published: 2019-01-31
Rated 5 out of 5 by from Good looking chair Just got these (shipping took a day and a half). Assembly was easy and chairs are great! Only thing I would change is the height of the arm rests. If they were two inches higher then it would sit more comfortably. But no real complaints.
Date published: 2018-09-21
Rated 5 out of 5 by from Love this chair We have been so happy with our chairs. Easy to put together, easy to clean, sturdy and so comfortable.
Date published: 2018-08-26
Rated 5 out of 5 by from Love this chair! These chairs are sturdy! Was worried after reading other reviews but was pleasantly surprised when they actually came. Looks great too!
Date published: 2018-07-08
Rated 5 out of 5 by from Love these chairs These chairs are great / wonderful price and comfy
Date published: 2018-05-13
Rated 4 out of 5 by from Beautiful, outdoor chair This chair is absolutely beautiful. That being said, it is an outdoor chair. I fell for it after seeing it on Instagram, and ordered two for the end chairs of my white dining table. I honestly could never imagine having people sit inside on these without feeling embarrassed. They are not natural rattan, rather a more durable plastic material. The legs feel like a coated steel. To put it simply, they feel like outdoor furniture. They arrived from Ballard with a large tag with tips to protect outdoor furniture, so I'm pretty sure their intention is for this to be more of an outdoor rather than an indoor piece. Even though I was surprised, I am very happy with the look of the chairs, and will move them to my outdoor patio table.
Date published: 2021-01-11
Rated 4 out of 5 by from Comfortable and beautiful I love the way these chairs look and they are very comfortable. We had to exchange one of the two as there was a slight defect in the weave of one.
Date published: 2019-12-07
Rated 4 out of 5 by from Great chair Great quality chair! I love that it’s a light color but easily cleanable. Only complaint is that the seat is a little higher than average so my feet can’t rest flat on the floor (I’m 5’3”) but I knew that would be the case when I bought them!
Date published: 2019-11-14
Rated 4 out of 5 by from Perfect accent chair LOVE the look and ascetic of this chair for our office nook. We get a lot of compliments! My only knock is that is it narrow in the seat and I wish you could pick your fabric for the seat cushion (I know the ladder is a lot to ask, but the beige doesn’t do a lot for the chair itself.) Overall, it is beautiful and well made, though! We do love it!
Date published: 2019-08-06
Rated 4 out of 5 by from Bailey woven chair I bought four, they were very easy to assemble. All are level except one and no way to adjust it. The look great and are comfortable.
Date published: 2019-07-19
Rated 4 out of 5 by from I like this chair I bought 2 of these chairs about 5 or 6 months ago, and I like them quite a lot. We don't have any of the issues other people mentioned. However, mine came with lumbar pillows, which do contribute quite a lot to the comfort of the chairs. I want to order more, but I want them with the pillows. What happened to the lumbar pillows ??
Date published: 2018-01-20
Rated 3 out of 5 by from Prompt service and nice quality Love the look of these chairs--I bought four for my kitchen table. Quality is good and service from Ballard was excellent. My only issue is that the chairs are high and anyone under 5'5" seems to have a hard time reaching the ground when sitting in them. Also, the cushion that comes with it, though appreciated, does tend to slide back quite when sitting in the chair. Not a big issue and overall happy with them.
Date published: 2020-07-27
Rated 3 out of 5 by from Crooked Cane but still LOVE the style. Although I LOVE the look and comforter of these chairs, I was disappointed in the actual weave of the wicker. I returned one because the angle of weave was so off. The replacement one is much better, but overall they are still slightly crooked. They add texture and style to my home, I just wish they quality was a little better for the price. The chair is actually very comfortable and a cushion is included, that is rare!
Date published: 2020-02-20
Rated 3 out of 5 by from Looks great, not comfortable Love the look of these chairs. They have more of a grey wash rather than a wheat tone to them, and the base is not a true black, but more charcoal. (Lighting in pictures online can be deceiving.) Like another reviewer wrote, the seat is too high to be comfortable for anyone under 5'8", and the seat back slants, so you have to hold yourself up or sit scooted to the front. Even with the cushion the front of the seat puts pressure on the back of your legs/knees. I kept the chairs because I already assembled them and didn't want the hassle/cost to ship them back. They're around a basement game table, so not used everyday, but I would like to eventually replace them.
Date published: 2018-01-01
Rated 3 out of 5 by from Wish This Chair Had Worked as Dining Chair for Me I really liked the look of the Ballard chair, but it did not work as a dining table chair for me. A few friends tried it, ranging in heights of 5'2"; 5'5" and 5"8". For the 5'2" person, the seat was too high, even without the cushion. And, for everyone in the group, the seat back was not upright enough for eating comfortably at a table. Also, for some reason, when seated in it, the chair is hard to maneuver toward or away from the table. I would have kept this chair if I needed extra regular seating or seating on the patio. It just did not work as a dining chair. I did find that the assembly was easy, and the chair was very stable after assembly.
Date published: 2017-12-12
Rated 2 out of 5 by from Superior Customer Service I absolutely LOVE this chair! Easy to assemble, solid & sturdy and the cushion is included! The texture and color are beautiful. However, the "weave" on one of chairs was extremely crooked. Disappointing for how much they cost. But customer service was so helpful & sent a new out immediately and paid for UPS pickup at my home free of charge. The replacement chair is perfect.
Date published: 2020-01-28
Rated 1 out of 5 by from Yikes! Extremely Uncomfortable For some reason, the chair seat is designed to point slightly upward, which for me, feels like it's cutting off my circulation at the knee bend, rendering the chair terribly uncomfortable. It's a beautiful chair, otherwise. But, I had to send it back.
Date published: 2020-03-13
Rated 1 out of 5 by from Assembly problem that shouldn't have happened. Assembly only requires attaching the base to the bottom of the chair seat with 4 bolts. Simple right? But not when the holes are not spaced properly and DO NOT MATCH UP! Very frustrating. Expected better.
Date published: 2017-12-08
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Product:SD114-Bailey Woven Chair