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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days.

Some bulky or heavy items have an additional $10/item oversized handling fee.

Please note: Items ordered at the same time may not be delivered together. Allow three additional days if your order includes personalized items.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $350.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4 pm EST are shipped the same day.

Expedited Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional

For expedited delivery items over 10 lbs., additional charges will be reflected at checkout.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Weekend or After Hours Delivery freight (LARGE) items

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

International Shipping

View more information on International Shipping

Can I pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

Click Here for more information about our Ship to Store delivery program.

Truck Delivery

Larger items are delivered via a truck delivery partner and will generally be available for delivery 2-3 weeks after shipping.

Please note: We provide two options for Truck delivery service, Threshold and In-Home. See below for specifics.

All items delivered by Truck Delivery- Threshold will be charged an additional freight delivery fee of $40/item. You may upgrade your delivery experience to our In-Home Truck Delivery at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery information below.

Threshold Truck Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to “In-Home” Truck Delivery. Please note: All items delivered by Threshold Truck Delivery will be charged an additional freight delivery fee of $40/item.

Items designated for Truck Delivery may be upgraded to our In-Home Truck Delivery service at your discretion for an additional $35 per item in addition to any other freight delivery fees. See In-Home Truck Delivery below.

In-Home Truck Delivery Recommended

On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery. Some items only ship via In-Home Truck Delivery. With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed. Assembly is not included.

Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery.

When scheduling, share any restrictions or special circumstances. This includes, but is not limited to narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs, and service elevator restrictions. Ensure your items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. Our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare by clearing pathways and removing any fragile items that could be damaged during the delivery. Our delivery partner is unable to move any existing furniture.

Accepting your Delivery

If you observe an imperfection, note it when signing the delivery paperwork and either refuse the item or contact us for resolution by calling Customer Service at 1-800-367-2775 or the store where you made your purchase.

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Bailey Woven Chair is rated 4.6 out of 5 by 65.
Rated 5 out of 5 by from Great indoor/outdoor chair! Great chair indoors or out! Originally purchased these for a kitchen nook but ended up buying four more and using them on around a teak table on our large deck. They are comfortable, but be aware of the seat height...they do sit a little tall and may need a back pillow for shorter individuals. They are a grayish tan color, not quite as tan as some Images show, who he’d worked for me but may not for others? Overall, all in my family are very happy with these chairs!
Date published: 2020-04-12
Rated 5 out of 5 by from Baily woven chairs Absolutely love these! We have 4 littles and these just might be the perfect chairs for our family ❤️ Stylish and functional
Date published: 2020-03-22
Rated 5 out of 5 by from Comfortable and beautiful Very comfortable for both me and my husband, which is exactly what I was looking for. Go very nicely with our 48” Trestle Table!
Date published: 2020-03-20
Rated 5 out of 5 by from Lovely Chair Beautiful chair and very comfortable. The metal legs are a dark pewter color and not black as I expected but still a great looking chair.
Date published: 2020-02-26
Rated 5 out of 5 by from Love them! We love this for our casual breakfast table. I used these as the head chairs and paired with black faux leather chairs with the same metal bottom. Couldn’t be happier!
Date published: 2020-02-21
Rated 5 out of 5 by from Quality of Bailey Woven Chair They’re very well made. We are very happy with them.
Date published: 2019-12-03
Rated 5 out of 5 by from Beautiful Love my new chair! Great quality and very attractive.
Date published: 2019-10-29
Rated 5 out of 5 by from COMFY AND ATTRACTIVE Well made, beautifully packaged, Versatile piece for indoors or out.
Date published: 2019-10-28
Rated 5 out of 5 by from Well made Chose these woven chairs for my clients newly renovated kitchen. They are comfortable and add a nice soft cozy country detail to the space. We did add some small pads to the bottom of the legs for easy movement and protection of the floor surface.
Date published: 2019-10-07
Rated 5 out of 5 by from Great chair! Very comfy, looks great at my kitchen table. Seems like a high quality item that will last for a long time.
Date published: 2019-09-12
Rated 5 out of 5 by from Awesome Chairs! These chairs worked perfect as a dining chair in my breakfast nook. I'm doing a transitional/Scandinavian modern mix in my home. They're comfortable and worth the value with the seat cushion. I'm getting the matching bar stools too!
Date published: 2019-08-09
Rated 5 out of 5 by from So comfortable. These chairs are a delight. So comfortable when we want to linger at the table after dinner and not get up stiff afterwards! Reasonably priced. One caution: If you are very short (under 5’) or have very short legs, be sure you aren’t going to be dangling your feet.
Date published: 2019-07-19
Rated 5 out of 5 by from Bailey Chair Love them! Just moved to Florida and wanted to create a casual -- light--kitchen and family room. This looks great without being over the top "coastel"
Date published: 2019-07-19
Rated 5 out of 5 by from Beautifully made chair! I wanted the chair for my new desk, and it pairs nicely, very happy with my purchase.
Date published: 2019-06-28
Rated 5 out of 5 by from Sturdy, beautiful, unique! I had been eyeing these chairs for a while before I purchased them. I waited until they were on sale and I’m so glad I finally bought them I love them so much and you don’t see anything like it very often. They are so comfortable and I was very happy to find that they came with the beige cushions. Perfect!
Date published: 2019-04-01
Rated 5 out of 5 by from Bailey Woven Chairs I am so happy we bought these chairs about a month ago. I love the fact that they can also be used on the porch, but look great as end chairs with our table.
Date published: 2019-02-21
Rated 5 out of 5 by from Great mix of modern and traditional These chairs are great! They are very comfortable and help create the modern/traditional look we were going for. Note that they do come with the cushions pictured! I thought the cushions were additional, so I ordered some only to have to return them when I realized they came as pictured.
Date published: 2019-01-31
Rated 5 out of 5 by from Good looking chair Just got these (shipping took a day and a half). Assembly was easy and chairs are great! Only thing I would change is the height of the arm rests. If they were two inches higher then it would sit more comfortably. But no real complaints.
Date published: 2018-09-21
Rated 5 out of 5 by from Love this chair We have been so happy with our chairs. Easy to put together, easy to clean, sturdy and so comfortable.
Date published: 2018-08-26
Rated 5 out of 5 by from Love this chair! These chairs are sturdy! Was worried after reading other reviews but was pleasantly surprised when they actually came. Looks great too!
Date published: 2018-07-08
Rated 5 out of 5 by from Love these chairs These chairs are great / wonderful price and comfy
Date published: 2018-05-13
Rated 4 out of 5 by from Comfortable and beautiful I love the way these chairs look and they are very comfortable. We had to exchange one of the two as there was a slight defect in the weave of one.
Date published: 2019-12-07
Rated 4 out of 5 by from Great chair Great quality chair! I love that it’s a light color but easily cleanable. Only complaint is that the seat is a little higher than average so my feet can’t rest flat on the floor (I’m 5’3”) but I knew that would be the case when I bought them!
Date published: 2019-11-14
Rated 4 out of 5 by from Perfect accent chair LOVE the look and ascetic of this chair for our office nook. We get a lot of compliments! My only knock is that is it narrow in the seat and I wish you could pick your fabric for the seat cushion (I know the ladder is a lot to ask, but the beige doesn’t do a lot for the chair itself.) Overall, it is beautiful and well made, though! We do love it!
Date published: 2019-08-06
Rated 4 out of 5 by from Bailey woven chair I bought four, they were very easy to assemble. All are level except one and no way to adjust it. The look great and are comfortable.
Date published: 2019-07-19
Rated 4 out of 5 by from I like this chair I bought 2 of these chairs about 5 or 6 months ago, and I like them quite a lot. We don't have any of the issues other people mentioned. However, mine came with lumbar pillows, which do contribute quite a lot to the comfort of the chairs. I want to order more, but I want them with the pillows. What happened to the lumbar pillows ??
Date published: 2018-01-20
Rated 3 out of 5 by from Prompt service and nice quality Love the look of these chairs--I bought four for my kitchen table. Quality is good and service from Ballard was excellent. My only issue is that the chairs are high and anyone under 5'5" seems to have a hard time reaching the ground when sitting in them. Also, the cushion that comes with it, though appreciated, does tend to slide back quite when sitting in the chair. Not a big issue and overall happy with them.
Date published: 2020-07-27
Rated 3 out of 5 by from Crooked Cane but still LOVE the style. Although I LOVE the look and comforter of these chairs, I was disappointed in the actual weave of the wicker. I returned one because the angle of weave was so off. The replacement one is much better, but overall they are still slightly crooked. They add texture and style to my home, I just wish they quality was a little better for the price. The chair is actually very comfortable and a cushion is included, that is rare!
Date published: 2020-02-20
Rated 3 out of 5 by from Looks great, not comfortable Love the look of these chairs. They have more of a grey wash rather than a wheat tone to them, and the base is not a true black, but more charcoal. (Lighting in pictures online can be deceiving.) Like another reviewer wrote, the seat is too high to be comfortable for anyone under 5'8", and the seat back slants, so you have to hold yourself up or sit scooted to the front. Even with the cushion the front of the seat puts pressure on the back of your legs/knees. I kept the chairs because I already assembled them and didn't want the hassle/cost to ship them back. They're around a basement game table, so not used everyday, but I would like to eventually replace them.
Date published: 2018-01-01
Rated 3 out of 5 by from Wish This Chair Had Worked as Dining Chair for Me I really liked the look of the Ballard chair, but it did not work as a dining table chair for me. A few friends tried it, ranging in heights of 5'2"; 5'5" and 5"8". For the 5'2" person, the seat was too high, even without the cushion. And, for everyone in the group, the seat back was not upright enough for eating comfortably at a table. Also, for some reason, when seated in it, the chair is hard to maneuver toward or away from the table. I would have kept this chair if I needed extra regular seating or seating on the patio. It just did not work as a dining chair. I did find that the assembly was easy, and the chair was very stable after assembly.
Date published: 2017-12-12
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