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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Ava Vanity Stool 4.1 5 10 10
Adorable Vanity Stool This stool is adorable, well constructed, & I feel one of the better values I've gotten from Ballard... & I love that it's made in the USA! But as other reviews have stated, the seat area is quite narrow. I'm not very large (120 lbs) and I have to squeeze to sit back fully onto the stool. It's still usable for me tho, even without sitting back fully. It's much more padded then it looks in the picture. Because of the back height and the way it wraps around with substantial padding, when it's pushed up to my vanity it still sticks out 13" into the room. This could be a problem if its going in a narrow area. The swivel mechanism is smooth & easy to turn. The upholstery work is beautiful. I do however wish I'd chosen a printed fabric rather than a dark solid. Mine shows every hair & speck of lint, and I have to be careful not to touch it with lotion or make-up on my hands... just food for thought as it's something I didn't think about before hand. I've had my stool and used it daily for about 6 months, it works perfectly for me and I'm very happy with it. I would highly recommend it if you're looking for a well made and adorable vanity stool. May 27, 2012
Very elegant & plush The chair is very well assembled, the material looks great & is professionally done. There's lots of padding and it looks elegant in my vanity. My only criticism would be the seat area is very small, because of all the padding, and people need to be aware of that before ordering. It is 15" where the arms start and very quickly tapers to only 8". As a result it's difficult to sit all the way back unless you never ever eat potato chips or cookies :) August 26, 2012
My take on this stool. If you are not a size 4/6, I don't think you should buy this stool. I was looking for a stool with plenty of cushion for my back since I have a bad back and this one stood out as far as looks and reviews. There was only one person wha had mentioned that it was a snug width and I only wish that they would have said what size they were. How would I have known that a person who wears size 10-12 would be too large for this chair. That is not to say that I can't sit in it at all! I can but it is way to snug a fit on the sides. I wish now I hadn't bought it. The stuffing on it is way too thick and that takes up a lot of room in there. July 7, 2012
no room to sit I just recieved my Ava chair and was greatly disappointed. The actual available sitting area on my chair is 17 inches deep and 13 inches at the widest part of the arms. I fully expected to be able to sit completely on this chair. It is unusable and only for show in my opinion. October 14, 2011
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