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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Deb from Delaware from
Beautiful patio umbrellaLove this black & white awning stripe umbrella so much I ordered another one. Cover was delivered separate but no problems, very easy to put together.
Date published: 2021-05-02
Rated 5 out of
5 by
Louisville from
Awesome!This is well built and an awesome display of color!
Date published: 2021-04-24
Rated 5 out of
5 by
Cara7 from
Great items @ B.D. !!!Love, love, love our new tilt umbrella! Glad to have it, glad we shop Ballard Designs!
Date published: 2020-10-13
Rated 5 out of
5 by
F Belk from
Striped 11’ umbrellaThis umbrella works just as it should. Love the look but also how easy it is to operate. It’s sturdy and well designed.
Date published: 2020-10-05
Rated 5 out of
5 by
Mary Inman from
Great umbrellaLove this umbrella so easy to raise and lower. The tilt is a must have!
Date published: 2020-08-31
Rated 5 out of
5 by
E_m_i_l_y from
Patio must have!I love the umbrella! The color is beautiful. Ordered the stand, as well. Lovely together!
Date published: 2020-08-26
Rated 5 out of
5 by
SilverCharlene from
To accompany another. . .Ordered this patio umbrella to match an exact one we got years ago from Ballard. Didn't have to check around, they still carry is, so why change when it is such a great product? We've proven this over the years in the Florida sun. And the auto tilt mechanism is sheltered from the elements and both work fine. This is as much a review on our original umbrella as it is on this new one! Would not hesitate to get another, which we are thinking about adding a third in the pool area. Better than the concerns of an offset one.
Date published: 2020-08-18
Rated 5 out of
5 by
Bean207 from
Love this umbrellaGreat quality umbrella. Worth the & would buy again
Date published: 2020-08-11
Rated 5 out of
5 by
Parksy from
Some assembly requiredLove the umbrella but was disappointed the frame and canopy arrived in two different shippings and I had to put together. Think that should have been clearly revealed BEFORE I ordered.
Date published: 2020-08-03
Rated 5 out of
5 by
Ohio Customer2 from
Auto Tilt UmbrellaGreat quality and price. We have always found Ballard customer service and support to be notch as well.
Date published: 2020-08-02
Rated 5 out of
5 by
AELM from
Love the striped umbrella really adds some character to my outdoor area
Date published: 2020-08-02
Rated 5 out of
5 by
MrsBeu from
GreatWorks great and love the color. Really jazzes up our patio.
Date published: 2020-07-28
Rated 5 out of
5 by
Colleen D from
Beautiful umbrellaBeautiful umbrella! So far so good - easy to crank and tilt. The color is a beautiful light tan and muted black. Worth the money!
Date published: 2020-07-27
Rated 5 out of
5 by
Pawtucket from
Outside Dining 2020We needed an umbrella since we're hosting family and friends in the backyard this summer. Easy to assemble, auto tilt works well and the canopy looks great. We live in the city and our yard is protected so we didn't order the extra weight. Well, we need it, especially when using the tilt feature. Full disclosure: we were able to buy the same weight from our local patio furniture store.
Date published: 2020-07-26
Rated 5 out of
5 by
j slain from
auto tilt umbrellaexactly as promised/easy to assemble/good quality!
Date published: 2020-07-20
Rated 5 out of
5 by
Tudorhome from
Striped canopy has not faded after 4 yrs ,Love it! Sunbrella striped fabric does not fade. This is my 2nd one purchased and my other one is 4 yrs old, left outside in 100 degrees hot weather, rain and 34 degrees Winters. They are in same area and you can not tell them apart, which one is the old and the new. Worth the money.
Date published: 2020-07-19
Rated 5 out of
5 by
Santa Fe from
Both the 9’ and the 11’ umbrellas are very good quality. The 9’ umbrella works the best in regular stand with the 30# weight... the 11’ umbrella works well if there is no wind. Love the tilt feature with the sun.
Date published: 2020-07-15
Rated 5 out of
5 by
Lisa from MI from
Outstanding UmbrellaExcellent umbrella -- second one we've purchased over the past five years. Our first still works perfectly and the Sunbrella material looks as good as it did when we first bought it.
Date published: 2020-07-14
Rated 5 out of
5 by
Longtime Ballards Fan from
Great Umbrellas!Great product! I have three - and they’re the best!!! You’ll love them!
Date published: 2020-07-14
Rated 5 out of
5 by
Guilford Gal from
Good valueExcellent quality for the price. Look terrific and works well.
Date published: 2020-07-14
Rated 5 out of
5 by
Que Syrah from
Blending and matching is important to me even outdVery well made. I love your choice of fabrics. I also bought fabric to have cushions made. Now it all blends and matches. Thank you
Date published: 2020-07-14
Rated 5 out of
5 by
Marge D from
Auto Tilt UmbrellaSturdy, lovely, generous in size. We wish we’d bought it years ago.
Date published: 2020-07-11
Rated 5 out of
5 by
Warehol from
Auto tilt umbrellaExactly what I thought it would be....easy to use. Don’t be surprised when you have to put the canopy on the frame!
Date published: 2020-07-11
Rated 5 out of
5 by
Jeannedt from
We love our new umbrella!We did not purchase an auto tilt umbrella but we did buy the straight up and down on and we love it. It has added the feeling of adding a new room onto our condo!
Date published: 2020-07-08
Rated 5 out of
5 by
Eli15 from
Just what I was looking for!Perfect color, great quality...it was exactly what I was looking for to shade my backyard patio.
Date published: 2020-07-07
Rated 5 out of
5 by
KellyN from
Easy to put together and surprisingly nice quality for such an affordable price. The blue tables are also from ballard (classic garden stool).
Date published: 2020-07-05
Rated 5 out of
5 by
spyhunter100 from
Exactly what we were looking forThe canopy and auto-tilt is great. Only time will tell if it will withstand the brutal sun beating at the California coast.
Date published: 2020-07-04
Rated 5 out of
5 by
Mary Margaret from
Summer shade!It is as advertised! Easy to use, as I have not had an auto tilt before.
Date published: 2020-06-26
Rated 5 out of
5 by
LJAD from
Just Purchased My Second OneThe tilt function makes a big difference is helping to provide more shade. The fabric is also of good quality and filters the sun better than other umbrellas I've owned. I was so happy with this umbrella that I just purchased a second one for the patio.
Date published: 2020-06-25
Rated 5 out of
5 by
Crafty K from
Summer Shade at its best!Well crafted.Provides great shade. Happy with color-true light gray. Get an extension for counter height table though through frontgate.
