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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.
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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Standard Shipping
Expedited Shipping
Truck Delivery
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Fees
Threshold Truck Delivery - $40 per item
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
Standard Shipping
Delivery Time
In-stock items will generally arrive in 3-7 business days.
Items ordered at the same time may not be delivered together.
Fees
Orders equal to and under $200 will be charged 15% of the total order value.
Orders over $200 will be charged 10% of the total order value with a cap at $350.
Oversized Handling Fee - $20-$40 per item
All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.
Expedited Shipping
Delivery Time
Express orders received by 4 pm EST are shipped the same day.
Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.
Fees
Next Business Day delivery - $19.95 additional
Two Business Day delivery - $9.95 additional
Oversized handling fee - $20-$40 per item
Truck Delivery
Delivery Time
Generally available for delivery 2-3 weeks after shipping.
Fees
Threshold Truck Delivery
Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
If the home is a multi-dwelling building, the items will be delivered inside the residence.
Assembly not included.
Recommended
In-Home Truck Delivery - add'l $35 per item
On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
Some items only ship via In-Home Truck Delivery.
With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
Assembly is not included.
What To Expect ForTruck Deliveries
After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
Narrow roads
Restricted delivery times
Gated entrances
Proof of insurance requirements
Multiple flights of stairs
Service elevator restrictions
Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
Share any restrictions or special circumstances
Ensure that all items will fit through access points
Ensure pathways are clear
Remove fragile items that may get damaged
Weekend/After-Hours Delivery
Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.
Rated 5 out of
5 by
Eglizan from
Umbrella quality productGreat product as this is my third purchase of this umbrella. The sunbrella canopy is capable of withstanding the elements for a few years and a replacement canopy is a great option to bring
Longer life to the umbrella.
Date published: 2022-05-24
Rated 5 out of
5 by
ellenangell from
Perfect outdoor umbrellaBeautiful! Quality was what I was hoping for. Very sturdy. Colors are bold.
Date published: 2022-04-10
Rated 5 out of
5 by
Marisa V from
In love!I decided to splurge and order the highest quality umbrella I can find. This is it! incredibly sturdy thick umbrella pole and the sunbrella fabric is high quality and really blocks out the sun.
Date published: 2022-02-12
Rated 5 out of
5 by
JuliaCarol from
LOVE my tilt umbrella!This is my second umbrella. My first pole was hit by a small tornado and broke. I should have saved the umbrella and just bought the pole, but, I did not. LOVED my old umbrella and my new one!
Date published: 2022-01-21
Rated 5 out of
5 by
KatieKat from
Sunbrella Auto Tilt UmbrellaWe were very happy with the auto tilt umbrella we ordered. Color was as expected (Sand) and the bronze post looks nice with the sand colored umbrella. Umbrella material was satisfactory but not as thick as the material that went into the umbrella we just replaced that was 30 years old. Hope this one will last that long. Very happy with the mechanism of the tilt. We placed this on our deck where we get full sun and, thus far. this is working great.
Date published: 2022-01-14
Rated 5 out of
5 by
Happy buyer from
Patio umbrellaI purchased this at the end of summer and it was backordered. It came in late fall which was ok. It was put directly into our storage for summer patio furniture. I have not even opened it as I’m sure from passed experience with Ballard that it will be perfect next spring!
Date published: 2022-01-08
Rated 5 out of
5 by
Debra 7 from
Quality Product!This is the third umbrella I’ve purchased for my pool area and they all look brand new! They wear very well - color stays bright and doesn’t fade. Same with metal pole. Great product! I highly recommend!
Date published: 2021-12-14
Rated 5 out of
5 by
Marianne Elam from
Market umbrellaThis umbrella is very sturdy and easy to put together. I ordered a sample of the fabric first which is super helpful. I knew exactly what I would be getting.
Date published: 2021-10-29
Rated 5 out of
5 by
SR11Wynn from
Definitely recommend the Tilt umbrella and stand.Really well made. This is the third tilt Sunbrella umbrella and stand we’ve bought from Ballard. The first one was more than 5 years ago and is still perfect. The 11 foot one does provide significantly more shade (versus the 9’).
Date published: 2021-10-26
Rated 5 out of
5 by
Pownzie from
Yes, you do need this umbrellaI have 3 of these umbrellas, which is enough said about how much I love them!
Date published: 2021-09-29
Rated 5 out of
5 by
Hershe from
Great QualityLove our umbrella! Such great quality! I love that you carry the colors you do for a long time.
Date published: 2021-09-21
Rated 5 out of
5 by
DeeLight from
poitioning the umbella in a table center hole.If you put the umbrella into the center of a table be sure to auto tilt it first so it will shade you from the sun. It only tilts in one direction and can be difficult to re- position once if is anchored. check its direction first.
Date published: 2021-09-19
Rated 5 out of
5 by
Jane E A from
Love the larger size!Had the smaller version for a round pool side table for years. Finally needed to be replaced and went with this larger version. So glad we did! Provides more shade and the quality is great. The tilt is a big help to provide even more shade. Works beautifully!
Date published: 2021-06-25
Rated 5 out of
5 by
Kate McL from
Auto Tilt UmbrellaThis is a great quality umbrella and works well. You will need a really heavy string base to keep it in place due to its size. The pole color is better than described- I believe it was described as champagne but it appears as
a light/medium wood tone. Blends well with our teak furniture.
Date published: 2021-06-17
Rated 5 out of
5 by
Indiana Nana from
Great large quality umbrellaThis umbrella is a great improvement as a replacement to a smaller umbrella -- so much more coverage. The granite and white striped fabric is great with our decor. The only frustration that we had was the long delay about --10 months -- due to the pandemic interruption of production and shipping. Ballard did honor the 2020 price.
Date published: 2021-06-08
Rated 5 out of
5 by
Anonymous from
Operates with a crankVery well pleased. Some of Ballard’s umbrellas only operate by pushing up the umbrella on the pole but this is a crank method pole which is very important with one this large.
Date published: 2021-06-01
Rated 5 out of
5 by
Happy Customer in NJ from
Happy with qualityGood quality umbrella, worth the price. My last umbrella from Ballard lasted 10 years !
Date published: 2021-05-31
Rated 5 out of
5 by
longtime Ballard customer from
Auto Tilt umbrellaExactly as described...replaced one that was damaged in a major storm and goes with older matching ones perfectly.
Date published: 2021-05-31
Rated 5 out of
5 by
LFrench from
Quality ProductBeautiful umbrella - I ordered the black and white cabana stripe. It was easy to put up, works great.
Date published: 2021-05-24
Rated 5 out of
5 by
Emilyo from
Love this umbrellaGreat looking and very easy to open and close. Love the way it looks over my dining table.
Date published: 2021-05-08
Rated 5 out of
5 by
Dz2021 from
Beautiful patio umbrellaLove this black & white awning stripe umbrella so much I ordered another one. Cover was delivered separate but no problems, very easy to put together.
Date published: 2021-05-02
Rated 5 out of
5 by
Cara7 from
Great items @ B.D. !!!Love, love, love our new tilt umbrella! Glad to have it, glad we shop Ballard Designs!
Date published: 2020-10-13
Rated 5 out of
5 by
F Belk from
Striped 11’ umbrellaThis umbrella works just as it should. Love the look but also how easy it is to operate. It’s sturdy and well designed.
Date published: 2020-10-05
Rated 5 out of
5 by
Mary Inman from
Great umbrellaLove this umbrella so easy to raise and lower. The tilt is a must have!
Date published: 2020-08-31
Rated 5 out of
5 by
E_m_i_l_y from
Patio must have!I love the umbrella! The color is beautiful. Ordered the stand, as well. Lovely together!
Date published: 2020-08-26
Rated 5 out of
5 by
SilverCharlene from
To accompany another. . .Ordered this patio umbrella to match an exact one we got years ago from Ballard. Didn't have to check around, they still carry is, so why change when it is such a great product? We've proven this over the years in the Florida sun. And the auto tilt mechanism is sheltered from the elements and both work fine. This is as much a review on our original umbrella as it is on this new one! Would not hesitate to get another, which we are thinking about adding a third in the pool area. Better than the concerns of an offset one.
Date published: 2020-08-18
Rated 5 out of
5 by
Bean207 from
Love this umbrellaGreat quality umbrella. Worth the & would buy again
Date published: 2020-08-11
Rated 5 out of
5 by
Parksy from
Some assembly requiredLove the umbrella but was disappointed the frame and canopy arrived in two different shippings and I had to put together. Think that should have been clearly revealed BEFORE I ordered.
Date published: 2020-08-03
Rated 5 out of
5 by
Ohio Customer2 from
Auto Tilt UmbrellaGreat quality and price. We have always found Ballard customer service and support to be notch as well.
Date published: 2020-08-02
Rated 5 out of
5 by
AELM from
Love the striped umbrella really adds some character to my outdoor area
