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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Antique Letter Indoor/Outdoor Rug is rated 4.1 out of 5 by 214.
Rated 5 out of 5 by from It's great! I love it! Bought it for my kitchen. The length is perfect and it is very easy to clean. My sister has one and she recommended it to me. I am glad she did. I would definetely recommend it to anyone. I got the lighter color with the dark letters.
Date published: 2014-08-06
Rated 5 out of 5 by from great colors I use it indoors, in my mudroom, by the garage entry. Love the brown color, dark but warm - goes great with my rubbed oil bronze hardware, hooks & lighting. On tile flooring, I bought the rug pad, but really don't think I need it. Wrapped really tight, took a while to flatten out.
Date published: 2014-04-18
Rated 5 out of 5 by from Perfect Ballard Rug... as usual We just had a kitchen renovation and I've been searching for an 8 ft. runner. I knew we needed an indoor/outdoor rug for cleanup reasons(we do a lot of cooking and spilling). This is the perfect rug for this area and the cocoa color hides any dirt, pulls in the chocolate brown I have in my family room, is whimsical with the writing not to mention reasonably priced. During the summer I purchased the chevron indoor/outdoor rug for my laundry room and LOVE that as well. I always goes to Ballard first! Love you Ballard!!
Date published: 2014-02-20
Rated 5 out of 5 by from love it... Purchased this rug for my laundry room, brown. I have to agree with other reviewers. This rug was a curled mess. I put it under my large living room rug for 3 days to flatten, worked perfectly.
Date published: 2014-02-15
Rated 5 out of 5 by from Exceeded my expectations I first received the 5 X7 rug and liked the quality and appearance so much I ordered the runner. Very pleaseed with the appearance and quality of this item.
Date published: 2014-02-03
Rated 5 out of 5 by from Perfect I absolutely love this rug. It is exactly as I thought it would be. The color is perfect as is the lettering. It fits beautifully underneath my table. The very first day I had it I spilled some food on it. It wiped up clean...no stain whatsoever. I believe I got more than my money's worth with this gorgeous rug.
Date published: 2013-12-07
Rated 5 out of 5 by from Just what we wanted! We are very pleased with this rug purchase. It took a few days to lay flat, but it does now lay flat. I do recommend using a rug pad because it will slide around (even with a heavy coffee table on it).
Date published: 2013-11-17
Rated 5 out of 5 by from Light weight, easy to clean I ultimately bought three of these rugs in different sizes. They are very easily maintained, light weight enough to pick up and shake off. They do not soil easily and are interesting to the eye. Love them and have had compliments,''I want one just like them , where did you buy them''?
Date published: 2013-10-29
Rated 5 out of 5 by from This carpet is as versatile as it is beautiful, and wears great. This carpet is as versatile as it is beautiful, and wears great.
Date published: 2013-10-05
Rated 5 out of 5 by from just what we needed We finally found a covering for an ugly patio floor that works when paint failed. The rugs don't show dirt or leaves blown in and blow away just as easy. Intriguing design that fits just about any decor. Light and easy to manage yet stays in place. Friends wants one just like it.
Date published: 2013-09-13
Rated 5 out of 5 by from perfect thickness! I ordered this rug for my guest bath. It's the perfect thickness for my door opening......as most I've tried are too thick and the door can't open. Love the design too!
Date published: 2013-09-10
Rated 5 out of 5 by from Met all expectations! I love my new indoor/outdoor Antique Letter rug. It is perfect for my patio and goes so well with the décor. My patio looks like another part of my living area and this style rug goes perfect with the indoor style also. So happy with this purchase!!!
Date published: 2013-09-09
Rated 5 out of 5 by from this makes a statement in my entry way-It makes a profound impact on white tile. It does not show the dirt-I am able to vacum on light suction or swee every person that comes in -wants to know where I found it-Best with a rug pad on the tile-no slip-cushions for comfort. would highly recomend.
Date published: 2013-08-25
Rated 5 out of 5 by from Love this Rug! It was exactly what I wanted! Great value! I get so many compliments on this rug.
Date published: 2013-08-24
Rated 5 out of 5 by from just the right rug 12 years ago I bought a runner rug from ballard and I just replaced it with this one. LOVE it. The subtle design is perfect with our décor. the rug is hardy / and will last for years.
Date published: 2013-08-22
Rated 5 out of 5 by from wonderful accent rug This rug looks great in the kitchen as an accent rug. The price was fantastic compared to other rugs of the same size and quality. Very happy with the purchase.
Date published: 2013-08-21
Rated 5 out of 5 by from rug is made "very" well....not surprised We purchased this piece to sit on our covered patio/summer kitchen floor. It looks fabulous and my husband loves it!!!
Date published: 2013-08-21
Rated 5 out of 5 by from Antique Letter Rug gives a nice update to a room I purchased this rug with the intention of putting it in my country french sun room. It is the perfect size and the subtle print of the rug does not fight the patterned curtains. This rug is made well enough to also use on my screen porch. Another great product from Ballard.
Date published: 2013-08-09
Rated 5 out of 5 by from Perfect accent rug This rug is the perfect accent in my bedroom! Good quality and color!
Date published: 2013-08-07
Rated 5 out of 5 by from Great product! This rug is perfect on my wood floors in the living room. I have dogs so I wanted a rug that was easy to clean.
Date published: 2013-07-27
Rated 5 out of 5 by from Adorable rug! This rug is perfect in my kitchen! I ordered the chocolate one to hide spills, and it is the best kitchen rug I've ever had. I got so tired of always washing my other rugs at my sink. Now I just vaccuum it quickly and it looks good as new. Absolutely adore it! You do need a rug pad with this, but it stays in place just fine.
Date published: 2013-07-15
Rated 5 out of 5 by from elegant yet holds up to foot-traffic I ordered two of the SMALLEST SIZE brown with natural script Antique Letter Indoor/outdoor rugs. I flipped them around and sewed them together to create a square size for my back entry which fits perfectly. by flipping them around, a new design was created, along with a size not offered. The rug is not only durable, but makes a unique classy appearance for my entry. Compliments galore! "where did you get this small unique square size? " I would buy them again.
Date published: 2013-07-14
Rated 5 out of 5 by from Antique letter Rug I was hesitant to order this rug after reading some customer reviews. I ordered it anyway.It came in a very short time. The color was as described and it lay flat at the get go. I'm considering ordering one in chocolate for my den. I will definitely order from Ballard again. A good company!
Date published: 2013-07-11
Rated 5 out of 5 by from Rug meets standards as written I have 3 of these rugs in 2 sizes- 2 at the main entrance doors and one large rug in the main living area. These areas are all high traffic areas and with boys playing, & 2 dogs they have wiped up extremely well with spills,& dirt. They still look like they came out of the package.
Date published: 2013-07-01
Date published: 2013-06-25
Date published: 2013-06-12
Rated 5 out of 5 by from Lovely fabric; beautiful weave and easy to sew with! Love this fabric. I use if for everything from pillows to tote bags to reupholstering. Great quality. I'll buy it again and again.
Date published: 2013-06-06
Rated 5 out of 5 by from Perfect in my entry I have this rug in my entry and love it! We get many compliments and it is standing up to wear. We have only had it a month, but so far Texas weather has brought us a couple of thunderstorms and a tornado - in other words, tho we haven't had it long we have put it to the test! We also walk around bare foot often and the rug is actually soft, not coarse like one might think with an outdoor rug.
Date published: 2013-05-30
Rated 5 out of 5 by from Works great outside. Had odor, but was gone after a day. To make the rug lay flat, put out in sun. The heat from sun relaxes and smooths out within days. Color is good - just like parchment yellowed out. Works for us.
Date published: 2013-05-15
Rated 5 out of 5 by from Great looking rug I have this rug in brown with the tan writing on my front porch. It looks great and holds up well in the weather.
Date published: 2013-04-27
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Product:RW204-Antique Letter Indoor\/Outdoor Rug