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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Shipping Information Chart

Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.


Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.


Rates start at $25 for Two Business Day and $35 for Next Business Day and increase based on the size of your order. The amount will be calculated at check out or call us for a quote.

Oversized handling fee - $20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.


Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.


In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries

  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Antique Letter Indoor/Outdoor Rug is rated 4.1 out of 5 by 214.
Rated 5 out of 5 by from Another Ballard win! I bought the dark runner for my hallway leading into the living room. Although my home is pretty casual i was concerned about the indoor/outdoor quality and look. Needless to say i am thrilled! it is a thin rug but for the money a great deal and adds a great touch of style to an otherwise somewhat neutral hallway. The dark runner on my dark floors looks great - i am glad i chose it!!
Date published: 2015-07-07
Rated 5 out of 5 by from LOVE these rugs!! I love these rugs! I bought 3 runners and one larger rug for my entryway (all in the chocolate color). I had never purchased anything from Ballards before and was very hesitant to purchase a rug online without being able to see it in person (Especially an indoor/outdoor rug). I loved the price of the rugs but was afraid that because they were inexpensive, they would look and feel cheap. Well, they definitely do not. They look great on my dark brown floors! They are a tight weave rug which made me think they might feel rough on the feet but they don't feel that way at all. They look like they are going to hold up great. I highly recommend and will be back to Ballards in the future for more purchases.
Date published: 2015-04-17
Rated 5 out of 5 by from This is just as pictured I finally ordered this rug for my limestone kitchen floor. After reading the reviews about curling, I rerolled it the opposite way, fastened it with rubber bands and let it sit for a day. Then I put the rug down with double-sided tape under either end. It is a charming addition to my French kitchen. Thanks Ballard for another great product.
Date published: 2015-04-01
Rated 5 out of 5 by from 2 years and counting... Since I rely on reviews to purchase items on-line, I thought it shameful that I have not written one for this item. Hands-down, one of my absolute faves! I purchased this rug 2 years ago (maybe even 3?). Dining room use. My husband even liked it! We ended up buying another to use (with rug pad) as a stair-runner which looks dynamite! It is an indoor/outdoor rug so it is not supersoft, but it is not hard on bare feet either. In fact the low pile makes it perfect for how I use it while still being so stylishly chic inside my house. Pros: color is perfect (FYI - the writing is chocolate brown so if you think it will be black based on your monitor, it isn't). lays flat (eventually, so don't panic), cleans like a dream with soap and h2o (or use my trick for everything...handiwipes), easy to vacuum with floor or carpet attachment, excellent choice if you have cats and dogs like I do, AND it looks great with my french farmhouse decor. Best purchase I have ever made, and I buy a lot on-line. Has not faded at all and it gets a decent amount of sun. Cons: honestly, I don't have one. The edges are showing some wear, but I use a powerful vacuum rug beater and I am like a Tasmanian devil with it. So, I am pretty sure I am causing the wear. After 2 years of rugged use, I say the rug is holding up extremely well.
Date published: 2015-01-17
Rated 5 out of 5 by from Love it I bought the small size of the brown rug and put it in my bathroom. It adds so much style and interest, and I've received several compliments on it. The rug seems very durable, and I expect it will keep its new look for years.
Date published: 2015-01-10
Rated 5 out of 5 by from Just as beautiful as I'd hoped! We recently moved into a new house that had a tile floor in the dining/eating area. I thought a rug would warm up the area but was concerned about staining from kids spilling. This gorgeous indoor/outdoor rug was a pretty yet practical solution. It was the perfect size (most rugs I looked at were too small) for the area and all of the chairs stay on the rug when people are seated at the table. The quality is great and if someone does spill something, I can take the rug outside and hose it off. Beautiful and affordable. It arrived quickly, just in time for hosting Thanksgiving in our new home. I'm getting ready to purchase the chocolate runner for the walkway behind our couch.
Date published: 2014-12-05
Rated 5 out of 5 by from Conversational Rug I purchased the runner for our entryway. Reaction from visitors always leads to the uniqueness and how well it looks against our dark wood floors. I'm considering purchasing a larger size for the family/bar area!
Date published: 2014-09-22
Rated 5 out of 5 by from Perfect throw rug I ordered these rugs for places in our kitchen where the floor is cold and we stand a lot. And, they are perfect. The weave is straight, the pattern fun to decipher and they are keeping their shape. My only complaint is that the ends will not lie flat - I know we have to buy sticky mats because they are on a tile floor.
Date published: 2014-09-06
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Product:RW204-Antique Letter Indoor\/Outdoor Rug