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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Amelie Standing Towel Rack is rated 2.4 out of 5 by 14.
Rated 5 out of 5 by from Just what I needed! I bought this Towel Rack over a year ago and it was exactly what I was looking for. Attractive and space efficient: it easily holds 2 full size towels and 2 hand towels. I don't use the glass shelf but if needed, it would be sturdy enough to hold some lightweight items for the bath or shower. Our master bath is spacious but not HUGE so the size is perfect. I think this rack might get lost in a very large master bath or may get in the way in a small one. Assembly was easy enough for me to do on my own... and I am not terribly handy.
Date published: 2017-02-04
Rated 4 out of 5 by from Towel rack I like the product for the most part and it does serve its purpose. I needed a towel bar in my son’s bathroom and since we rent could not install anything. However I gave the product a four because it is not very sturdy.
Date published: 2019-09-14
Rated 2 out of 5 by from Attractive but not substantial. I wish this piece was sturdier as a bump would dump it over. I was discouraged after assembling it and it seemed too complicated to send it back. It is being used in a guest bathroom, where it is not receiving much use. Thought for the price it would have a structurally stronger design.
Date published: 2019-05-22
Rated 1 out of 5 by from Issues with Quality Quality was not as expected. Middle rack will not stay in place - too short
Date published: 2021-05-19
Rated 1 out of 5 by from Very disappointing The rack looks nice but it is actually pretty flimsy once put together. The two side towel bars are also too low so if you hang a bath towel, it drags on the floor. Will he returning it back tomorrow - don’t waste your money on it.
Date published: 2019-11-21
Rated 1 out of 5 by from terrible quality I bought this a few months ago. I only kept it because I love the look and need something for towels. The quality is horrible, not actually metal. It is not sturdy and the adhesive for the glass shelf was falling off prior to assembly.
Date published: 2018-10-11
Rated 1 out of 5 by from Amelie towel rack In the catalogue it looked great, in person I was very dissatisfied with the product. Materials were cheap and flimsy. Product came with labels stuck stuck to it which took me 45 minutes to remove and get rid of the residue without marring the surface. If I had three hands it might be somewhat easier to assemble but still would not be satisfied. Would not recommend if you are looking for a quality item.
Date published: 2018-08-18
Rated 1 out of 5 by from "Polished Nickel" No! Paint that pulled off when the the tape is was packed in was removed! I have always had good experiences with the products I have ordered from Ballard in the past. I put this rather rickety but attractive towel rack together and had many of the problems of another reviewer, however, the bottom glass shelf did fit perfectly. I had the whole thing assembled and pulled off the tape it was packed with from the top and the finish just pulled off! What a disappointment. Put the towels on which hides this but not optimistic about how long it will be used.
Date published: 2017-04-01
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