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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.


If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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Allegro Hand Hooked Rug is rated 3.9 out of 5 by 34.
Rated 5 out of 5 by from Beautiful! This rug is just as expected, love the soft colors.
Date published: 2017-04-13
Rated 5 out of 5 by from Nice subtle transitional rug I purchased this rug as a runner in my foyer and am very happy with it. The color is a nice "neutral" with shades of beige, gold, taupe, gray...goes nicely with everything. I would describe the colors as subtle and muted rather than vivid. Colors and pattern are really well suited to a traditional to transitional decor. The quality is quite nice. There is very little shedding and it has substance without being too thick. I do recommend a thin non-skid pad to keep the rug in place.
Date published: 2017-02-22
Rated 5 out of 5 by from Gorgeous and durable rug I have 4 cats and a dog, and this rug stands up to their traffic, fur and even occasional clawing. It was the latter I was worried about - and it came through with flying colors! The rug is true to the pictured color, and is both sturdy and feels great under bare feet. Wonderful!
Date published: 2016-08-26
Rated 5 out of 5 by from Beautiful Rug! This is the first time we've ever ordered anything from Ballard and we are beyond pleased with our rug. My only surprise was that the gold color was not as vibrant as I thought it would be, but I should have read the reviews, as that has been the concern of others, as well. For any potential buyers, I recommend ordering the swatch. The quality is absolutely beautiful and it fits very nicely into our space. I'd love to order another one for our dining room!
Date published: 2016-01-06
Rated 5 out of 5 by from Perfect I looked long and hard for a rug for my bathroom in a 4x6 size. The colors are a great match for the travertine floors and my walls and countertops. I love the pattern. We removed a huge '90s tub and replaced it with a bench seat and basket storage. The rug finished the space perfectly. If you have doubts about the colors, order a swatch. The swatch is true while the photos make the background color look lighter than it actually is.
Date published: 2015-06-07
Rated 5 out of 5 by from LOVE THIS RUG I put this rug in our formal dining room and it is perfect. It looks exactly as pictured online and it's soft on the feet. The pattern is so pretty. I am thinking about getting another one for our kitchen table and/or for our entryway.
Date published: 2015-02-05
Rated 5 out of 5 by from Just Perfect Love my new rug! Based on other's comments, I was unsure about ordering because many indicated the colors were different than what appears in the photos. It is definitely not as gold as it seems in two of the photos. I would suggest ordering the swatch as the colors represented are quite true to the colors in the rug. There is no shedding at all and I do have a rug pad underneath to protect my wood floor. Another quality Ballard product!
Date published: 2015-02-05
Rated 5 out of 5 by from Better than I expected I hesitated to buy a rug online - but the price was too good to pass up. Turns out this rug is perfect for the space. We needed something in our Master Bedroom to go under the bed and protect the new hardwood floors and to 'warm up' the room. The pattern of this rug was perfect to compliment the bed and the wall color. The colors are more muted that what is reflected in the picture - which is perfect for us - but if you are expecting a 'white' background and a hard contrast of 'bright' colors, you will be disappointed. The background on our rug is more grey than white and the rust highlight color is more muted - but it suits us fine.
Date published: 2015-02-02
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Product:RT251-Allegro Hand Hooked Rug

Allegro Hand Hooked Rug

Allegro Rug swatch