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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Alessandra 5-Light Chandelier is rated 4.6 out of 5 by 19.
Rated 5 out of 5 by from Stunning! Needed a beautiful focal point for my dining area. This is perfect for my space. I have the oil rubbed bronze. The capiz shells are a true gray as shown in the picture with the light off. When the light is on, it doesn't vary in color into shades of purple as the picture appears, but it does takes on a warm gold hue and cast beautiful shadows on the ceiling and wall. Beautiful against a light, neutral wall as shown. I love it and have received many compliments on it.
Date published: 2015-01-31
Rated 5 out of 5 by from Still Love it! I bought this chandelier for my breakfast room/kitchen table about a year ago and I still absolutely love it! It gives such a beautiful warm glow when lit and is lovely even during the day when it's not turned on. It was a bit of a challenge for my husband to get it hung himself, but I have absolutely no regrets!!
Date published: 2014-09-04
Rated 5 out of 5 by from Classic accent to foyer Loves the way the chandelier presents itself when you first walk in the door. Casts some interesting shadows along with providing plenty of light in the foyer. It gives off a nice warm glow to all that enter our home.
Date published: 2014-03-13
Rated 5 out of 5 by from Spectacular I purchased this light after many hours of research online for a shell fixture. It is hanging in my bedroom from a cathedral ceiling and is the showpiece of the room. The gold is an aged color, the shells are mother of pearl, and the lights are suffiecient to brighten the room. Packaging is great - very secure and tight. Easy to install by a professional- a bit heavy for one to do on their own. Worth the price and resonable compared to other lights I looked at.
Date published: 2013-11-23
Rated 5 out of 5 by from Better Than Expected! This is really a very beautiful product with lots of detail and well crafted. What the product description failed to mention is how pretty the shells reflect pinkish/gold patterns of light throughout the room. Truly a heirloom quality product.
Date published: 2013-11-21
Rated 5 out of 5 by from Awesome Chandelier for my Dining Room - Note differences I mention in my review - from the pic This chandelier was intended for my LR, but I am putting it in my DR instead. The shells are NOT yellowish like the photo shown with the blue background - they are a TRUE OFF-WHITE (Cream) and the gold is not as dark/dull. It is not a shiny GOLD, but a true matted gold color which has more vibrancy to it. In the photo it appears almost "wrought iron" color. I highly recommend this chandelier! :) I've gotten a ton of compliments on it!!
Date published: 2013-05-18
Rated 5 out of 5 by from Beautiful! Very well packaged to prevent any damage during shipping. Fast delivery. Love the way it looks hanging above the stairs to our second floor.
Date published: 2013-05-03
Rated 4 out of 5 by from Impeccable detail I had my eye on this chandelier for more than a year and when it went on sale I jumped on the opportunity. However, the images in the catalog obviously construe the proportions because I measured several times before I bought it but when it arrived and I put it up to the ceiling my husbands head hit the bottom of the chandelier! Oh no, I thought. We were able to modify it to make it work- basically sawed off the bottom half and then I hand cut off the shells that were still attached. A bit tedious, but now it looks great and it's in proportion to the room. Also, it was NOT easy to install! The holes for the screws did NOT align and so I had to try to hold the chandelier in place for (not exagerating) 45 min while my husband had to drill a new hole so that it would stay! I was sweating profusely and cursing at the chandelier, but now that it is up I absolutely love it and love looking at it.
Date published: 2015-05-09
Rated 3 out of 5 by from Bronze light not like main picture I am writing with respect to the "Oil Rubbed Bronze" finish. The metal portion is indeed a oil rubbed bronze color (like an aged dark brown) and the shells are a medium to dark gray. It is packed very well and arrived quickly (about 3 days from order to delivery) but I was hoping for the off-white shells as pictured so I will be returning it.
Date published: 2014-09-17
Rated 3 out of 5 by from This product is beautiful but... I'm using satin nickel with burnished gold in the Master and (oil rubbed bronze door handles). The mirror is silver leaf / gold leaf antiqued. So I was hoping this mirror that was advertised antique gold - and showing it heavily antiqued would blend. I'm in FL so the shell was perfect. Problem is: I purchased it in October and it wasn't hung until last week - it doesn't match. The color is a loud copper - not an antique gold. The box it comes in is huge and very heavily packed so I never inspected it. I'm going to try and find a brown antique gel that has a slight sheen (not flat) and see if I can tone it down. But I will still see the metal inside the shells.
Date published: 2014-04-03
Rated 3 out of 5 by from Nice fixture but takes effort The fixture looks nice but some of the strands are less curved and because of the loft bedroom it is noticeable. One can't tell looking up but it is not symmetrical or even the way all the strands are positioned. It does provide a beautiful warm glow to the high space and ultimately glad I purchased.
Date published: 2013-10-31
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Product:LC688-Alessandra 5-Light Chandelier