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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Adelaide Hand Tufted Rug is rated 4.3 out of 5 by 36.
Rated 5 out of 5 by from Rug is thick and soft and very warm. Great gray color. Not as blue as the photos. Pattern is pretty.
Date published: 2020-04-04
Rated 5 out of 5 by from Love It Very subtle but beautiful colors. Good Quality. Got the hallway runner. Looks beautiful. Would recommend.
Date published: 2020-04-03
Rated 5 out of 5 by from Adelaide Hand Tufted Rug Beautiful colors, very muted. Very comfortable under your feet, has a good weight to it! Finished out our refresh of our living room perfectly.
Date published: 2020-01-11
Rated 5 out of 5 by from Gorgeous Rug Beautiful Rug. I couldn't be happier. This is such a light relaxing color palette.
Date published: 2019-11-26
Rated 5 out of 5 by from I love this rug! I didn't want a synthetic and I am so happy with this wool rug. The colors are just as shown in the photo. I already have my eye on another rug from Safavieh.
Date published: 2019-07-09
Rated 5 out of 5 by from I’m thrilled with this rug I’ve gotten so many compliments on this rug, and I absolutely love it. It does shed a bit, but that’s to be expected with a wool rug.
Date published: 2018-12-12
Rated 4 out of 5 by from Adelaide hand tufted rug Beautiful, soft colors in this rug-the photo doesn't do it justice! Subtle shades of blues and moss green. Thick and luxurious pile that doesn't shed.
Date published: 2019-12-08
Rated 4 out of 5 by from Good looking. I am pleased with the rugs. I bought a 5’ by 8’ and an 8’ by 10’. They are good looking and true to the photograph. One thing I must add... the shedding can not be exaggerated. We put them on the floor 4/18/19. I am sure I have vacuumed them no less than a dozen times and each time my Dyson is filled before I am finished. I am surprised they aren’t threadbare. Each time I vacuum I feel it has to be better next time. But there is still copious quantities of fuzz and wool each time. Therefore I guess the jury is still out. But as I write they are still very good looking.
Date published: 2019-06-11
Rated 4 out of 5 by from Good Quality, Plush. Plush, good quality. 100% wool will "pill" for awhile, but to be expected. A little "bluer" than green/neutral as pictures/sample swatch indicated. 6'x6' square has central motif/very symmetrical and less oriental in design feeling. Great value for the price!
Date published: 2017-04-28
Rated 4 out of 5 by from Plush and Pretty rug This rug's muted tones of ivory, sage and bluish- gray look lovely against my dark hardwood floors. I've searched high and low for a light colored rug with sage and blue and this looks lovely. The colors in this rug look are not as vibrant as they look online and in the catalog- but I am actually pleased that the colors on my rug are subdued. The rug blends well with my sage colored armoire and adds color to a room that is otherwise mostly neutral shades of ivory and taupe. I disagree with the other reviewer who said there's a lot of brown in the rug. The primary shades are ivory, sage and and a bluish gray. There is some taupe in the rug' but it is far from prominent.
Date published: 2016-12-11
Rated 2 out of 5 by from Different color than shown I just bought this rug as a runner for my hallway. Although the rug is beautifully made and clearly a great quality, the color is very different from what I expected so I am returning it. It is much darker and more of a slate blue and grey rather than periwinkle and sage. There is no hint of green in the rug at all.
Date published: 2020-05-20
Rated 2 out of 5 by from Pain to maintain Love colors and design, but constantly vacuuming "the hand tufted fibers" from my hard wood floors"!
Date published: 2019-12-09
Rated 2 out of 5 by from Sheds too much I had to return this rug after about 6 weeks because it shed excessively. Big tufts of fibers were constantly piling up. I understand that wool rugs will have some shedding but I have never seen anything like this. it was pretty but the quality seemed subpar.
Date published: 2017-01-21
Rated 1 out of 5 by from Adelaide Carpet I waited 2 months for a sample of this rug. In the picture, there is quite a bit of blue in the rug and the description states that it contains a periwinkle blue. However, when the sample finally arrived, there is nothing in the way of a periwinkle blue in the sample. I am very disappointed as I needed to replace an existing rug in my living room.
Date published: 2020-09-17
Rated 1 out of 5 by from Colors are different then they appear The colors of this rug are very different then they appear in the pic. There is purple in the rug and lots of brown. Disappointed that this is a Safavieh rug that I could get anywhere else. Thought this was a rug made by Ballard Designs. Very disappointed and returned the item.
Date published: 2016-11-03
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Product:RT387-Adelaide Hand Tufted Rug

Adelaide Hand Tufted Rug

Adelaide Hand Tufted Swatch