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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Adair Game Table is rated 2.3 out of 5 by 3.
Rated 5 out of 5 by from Great table Great table for our newly finished basement! I can use it for my puzzles and easily move the puzzle to the lower level if I need to.
Date published: 2021-12-18
Rated 1 out of 5 by from Terrible packaging Ordered this a month ago and was so excited to receive it! Unfortunately it was damaged. Ballard has since sent two additional game tables with significant damage each time. (Scratches, Dents and even a table top split I’m half). Now waiting for the 4th to arrive but not feeling optimistic. Terrible packaging with little cushioning and no confidence in Ballard actually inspecting their products before sending them.
Date published: 2022-03-28
Rated 1 out of 5 by from Poor quality, good design We were so excited about this table with its practical design of two tiers and pull out drink holders. Upon opening the box, we saw some significant cracking/ splitting in the tabletop so immediately initiated an exchange. We decided to put the table together anyway to see how it looked with the chairs we intended to use with it. Wow - were we shocked at how terribly made the table is. There were splits in the particle board, the drink holders didn't slide out well, one of the gold drawer pulls fell off, and the paint was flawed in multiple places. The quality was lower than even a box store purchase, and it looks super cheap. We decided to cancel our exchange and just return it. The positives: the design for a game table is a good one, it is simple to put together (5 minutes to assemble), and Ballard Design customer service was just amazing. Because of that, we'd try Ballard Design again.
Date published: 2022-03-11
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Product:MT323-Adair Game Table