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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Abby Hand Hooked Rug is rated 4.8 out of 5 by 113.
Rated 5 out of 5 by from Great RUG BEAUTIFUL PATTERN Love this rug, has a beautiful pattern love the colors together.
Date published: 2020-04-24
Rated 5 out of 5 by from Amazing rug This is my 3rd rug from Ballard Design. Great quality. Great company. Will purchase from BD again!
Date published: 2020-01-01
Rated 5 out of 5 by from Love this rug I like everything about this rug. The colors are great. I have always gone towards this pattern, and it is hand hooked so it does not shed. I ordered a second one just like it for another home.
Date published: 2019-10-17
Rated 5 out of 5 by from Abby Hand Hooked Rug This rug is beyond beautiful. It looks like a painting as it matches every color in my living room. Also, it arrived about a week earlier than it’s promised delivery date.
Date published: 2019-10-06
Rated 5 out of 5 by from Love this Rug! It is a showpiece in the living room. I never know what to start with when redecorating a room, and this time I started with this rug. All the other items worked so well around it. Perfect for a little design lift in the home!
Date published: 2019-09-27
Rated 5 out of 5 by from Beautiful Rug! Fast Service! True Colors I absolutely LOVE my rug! It is beautiful. Same colors as the sample that I got from Ballards. The rug came very quickly - faster than they promised. It was wrapped well, and I have had no problems. I hesitated about buying this rug because it was a little out of my budget and it was expensive to ship, but I am so glad I bought it. Much nicer quality than any other rug I looked at, and a great design!
Date published: 2019-09-26
Rated 5 out of 5 by from Abby rug Comfortable to walk on and beautifully fits our space.
Date published: 2019-09-16
Rated 5 out of 5 by from Great colors! Love this rug! Great colors and quality. It really brightened up my foyer!
Date published: 2019-08-22
Rated 5 out of 5 by from my colorful Bedroom!!!! I Love this rug! The colors are amazing and Im able to mix a lot of other clors with it! Perfect!!
Date published: 2019-08-15
Rated 5 out of 5 by from Abby Rug This hand-hooked rug is so pretty. It is thick, soft, and has beautifully vibrant colors.
Date published: 2019-08-14
Rated 5 out of 5 by from Abby hand hooked rug Beautiful, high quality rug! Perfect in my dining room.
Date published: 2019-08-12
Rated 5 out of 5 by from Hooked rug love the colors...like a mineral green. Nice pile height (not too low but also not so high that you feel that things get stuck in it.
Date published: 2019-08-02
Rated 5 out of 5 by from Hooked rug love the colors...like a mineral green. Nice pile height (not too low but also not so high that you feel that things get stuck in it.
Date published: 2019-08-02
Rated 5 out of 5 by from Best rug ever Bought this rug for apartment living room. Great colors that coordinate with furniture and pillows. Many compliments. And dealing with Ballard is a pleasure.
Date published: 2019-07-27
Rated 5 out of 5 by from Love the rugs! The Abby Hand Hooked Rugs are beautiful. They look exactly as shown in the catalogue. Getting a sample before ordering was very helpful in order to determine if the colors and quality were satisfactory. They even arrived a little sooner than first promised!!!! I am very pleased.
Date published: 2019-07-11
Rated 5 out of 5 by from Excellent floor rug! I bought this floor rug a month ago for under my kitchen table. It is perfect for the space it’s in. Excellent service & product from Ballard. I love dealing with them!
Date published: 2019-07-10
Rated 5 out of 5 by from Very Nice Quality Very happy with my purchase. I highly recommend. I also purchased the recommended rug pad. Feels very comfortable under my feet.
Date published: 2019-06-27
Rated 5 out of 5 by from Beautiful Well made, thick, colors are very true. Beautiful...very pleased.
Date published: 2019-03-31
Rated 5 out of 5 by from awesome rug I’ve had this rug now for over a year and it still looks beautiful, unlike a rug I bought front Grandinroad which started to pill the first time I vacuumed it. I cannot say enough about the quality of this rug, and of course, the colors are just gorgeous. Even though it’s been a year since I bought it, I just wanted to share my opinion with others.
Date published: 2019-02-26
Rated 5 out of 5 by from Best Rug ever!!!! I bought this rug for my living room and absolutely love it!!! Colors are true to picture. I will have this for a long time!!!
Date published: 2019-02-09
Rated 5 out of 5 by from Love it! I bought at the store & it was shipped directly to my house - looks great - very comfortable and was very reasonably priced - highly recommend!
Date published: 2019-02-09
Rated 5 out of 5 by from Beautiful colors! This rug gave my room the “wow” factor it needed . The colors are perfect & the rug is very high quality. i had looked for a long time to find a rug that would bring my room together so that it looked finished. I have received so many compliments, too. The only negative is the fact that it took 3 months to arrive, but the rug was worth the wait!
Date published: 2019-01-18
Rated 5 out of 5 by from Love this Rug! I loved this rug the first time I saw it in a catalog some time ago. It is even more beautiful in person. I purchased it as the splurge item that is the inspiration fir my bedroom remodel. Excellent quality! Colors are great. I used the swatch to pick paint color and accessories.
Date published: 2018-11-09
Rated 5 out of 5 by from Pretty rug Love the rug, but had to wait several months to get it. Same with the last order from Ballard.
Date published: 2018-07-18
Rated 5 out of 5 by from beautiful rug I've been looking at this rug for over a year. About to build a new home and starting with this rug. The colors are vibrant and will be a good base to decorate around.
Date published: 2018-07-13
Rated 5 out of 5 by from Beautiful colors! I love this rug! The colors are vibrant and as they look online. So happy with this purchase and would recommend to others. Also, it arrived earlier than promise, which was a plus
Date published: 2018-01-22
Rated 5 out of 5 by from Love it! I was a bit nervous ordering a rug from a catalog, even after receiving the sample for color reference. I am happy to say the rug is perfect! It is vibrant and sets the room off brilliantly.
Date published: 2017-09-17
Rated 5 out of 5 by from Love the colors Great quality, and love the variety of colors. Good transitional piece.
Date published: 2017-06-05
Rated 5 out of 5 by from The Cohesive Addition The Abby Rug is the perfect addition pulling together my sage drapes, blue cabinets and navy sofa. It was exactly what the room needed to create a cohesive design. See photo.
Date published: 2017-01-06
Rated 5 out of 5 by from BEAUTIFUL COLORS These rugs, ordered three sizes, are beautiful. The shades of blues, soft green, rusty red, and gold are perfect for the rooms I put them into. The quality is great and I'm thrilled with my choice!
Date published: 2016-11-04
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