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Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

  • Next Business Day delivery - $19.95 additional
  • Two Business Day delivery - $9.95 additional
For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.
*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.


*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.
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12" Deep Sarah Storage Tower - Petite Shoes is rated 4.4 out of 5 by 11.
Rated 5 out of 5 by from Better in person! Finally made sense of my shoe collection...I can "change out " the seasons..just as I do sweaters, coats, etc. Absolutely a problem solver.
Date published: 2015-06-26
Rated 5 out of 5 by from Just what I hoped for I was afraid that this might be the usual "catalog" piece of flimsy construction as I have never ordered from Ballard before. Boy was I wrong. I ordered two and they arrived very quickly. Both arrived in great condition and are real, heavy, furniture pieces. No nicks on the paint, interior fabric just fine, pieces for installation on the wall were included and obviously placed and marked in the packing box, as were coaster type pads for the legs. They were heavy enough that we didn't need to bolt them to the wall, but it is great that the pieces were there if needed. Each unit has twelve slots and I was happy to see I could fit multiple pairs of shoes in each slot. The 12 inch depth is perfect for my tight closet. Thank you Ballard for providing this high quality elegant looking storage solution.
Date published: 2015-05-02
Rated 5 out of 5 by from quality shoe storage I love the quality and the velvet lining. The unit is heavy and will not bend or fall over from the weight of heavy shoes. The cubbies can hold 2 pair of shoes if you can only fit one shoe tower in your closet. The top is nicely finished and I display things there. I like the space between the floor feet and can tuck my slippers there;a nice bit of extra storage. If I had a walk-in closet, I definitely would purchase more of these and coordinated units for it.
Date published: 2015-01-26
Rated 5 out of 5 by from Great Color and Quality Added two of these to five of the Sarah tall cabinets. No regrets with this purchase... each cubby is lined in velvet.
Date published: 2014-02-16
Rated 5 out of 5 by from Organized beauty Love, Love, Love this piece. What girl doesn't love shoes? The Sara Petite Shoe Storage not only organizes your shoes but puts them on display.... Lovely
Date published: 2013-10-17
Rated 5 out of 5 by from perfect investment We all have those perfect "investment" shoes, well I promise you this is the perfect investment piece of furniture to place and protect them in. Very pretty but neutral enough to blend in with any décor. Solid, sturdy, very well balanced and I managed to get 2 pairs of shoes that were not booties in each cubby without difficulty. The packing is amazing, a little tough to get through but these are shipped in a very well protected manner. My BFF's love them and even the guys are impressed. Great "grow up" pieces for young ones too since it helps to teach them to be organized. Thank you for a lovely product...........:-)))
Date published: 2013-09-09
Rated 5 out of 5 by from This product has great features I love love love Sarah Shoe & handbag Storage touers. Cubbies are lined in soft, pale gray fabric to protect shoes and handbags.
Date published: 2012-05-13
Rated 5 out of 5 by from Love it It look beautiful... My closet is traditional off white color... i thought the shoe storage might not matching...but it goes beautiful. It's classic.
Date published: 2012-04-28
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Product:MV276-12" Deep Sarah Storage Tower - Petite Shoes