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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Zebra Belgique Indoor/Outdoor Rug 3.7 5 19 19
Color is off from what is in the catalog and online, quality is poor. The color of the brown colorway is completely off from what is pictured in the catalog and online. Also, the binding frays easily. I ordered this for my home office ( I am an interior designer) as it was on clearance and I needed a quick and cheap solution. However, if I had ordered this for a client it would most certainly have been rejected. September 14, 2011
GREAT outdoor rug! When this lightweight poly rug arrived, I was skeptical. It seemed thin, cheap and was curled up on the ends from shipping. Within two days, it was laying flat, is impervious to rain, spills and dogs. I LOVE IT! In fact, I just ordered another one! June 16, 2011
Pattern nice quality poor Item looked great in photo. Flimsy material poor quality. First disappointment from Ballard. June 19, 2013
Very durable product. I love this rug. It has been outside all winter and is still like new. March 18, 2011
love the look! I fell in love with the look of this rug and thought it would be a stylish replacement for the rug I had in the mudroom. Also, the price is right! However the only disappointment is the thickness of this rug. I found it to be "thinner" than the one I replaced. It's been a week now and still wants to curl up on a corner and another end, and may have to use some carpet tape. Still, it's a keeper. May 15, 2011
Color not as pictured in catalog I purchased the black rug for a home office. The coloring is different than it appears in the catalog. In the catalog it looks black and cream. It is actually black and tan. September 19, 2011
Rugalicious This rug is a beautiful addition to our breakfast area. With two kids and two dogs it seems as though it will wear nicely. Only time will tell, but for now it's simply divine. May 29, 2011
animal kingdom at it;s best I love this rug. perfect at foot of my bed. completes the room with that french pizzaz that everyone's looking for. R. From Vermont. June 16, 2011
I wanted a durable rug for a room used for a band practice I was disappointed, for the first time with any purchase from Ballard, in the quality of this rug. For the price, I expected better than what was delivered. August 14, 2011
Great! This rug is cute and low key which is what I wanted in a rug under my desk. The contrast is soft for a zebra print so it's not too loud or overpowering. I use it inside vs. outside and it looks great. April 25, 2011
Dramatic and easy-care! Ordering the zebra rug was risky, but wow, did it pay off! I love the way my new rug jazzes up my living room in my new house. I'm so glad that I read the reviews first, because that's what finally convinced me to choose the zebra. Someone described the rug perfectly, and I knew the background color would match my sofa. I'm ordering another Ballard rug today! September 4, 2012
Didn't work. The rugs were not the color they seemed in the picture and were not soft enough for indoor use where I intended them to be used. Although all phone personnel were pleasant, I most likely will not order other products since it cost so much to try them, i.e. shipping costs each way. I made a mistake. Thank you for your good service, though. August 12, 2012
Great for high-traffic area This zebra-striped rug is exactly what I was looking for: a beige-tan and black color, not a stark white and black. We have four dogs running through our living room from the grassy back yard, and this rug protects the carpet from tracking. It is also very easy to vaccuum. With our carpet underneath, it is quite comfortable to get down on our knees to play with the dogs. I highly recommend this rug. April 15, 2012
Excellent defined lines The colors are prominent and perfect for my front entry way of my home. Love it! July 14, 2012
Different than expected, but really like this rug I ordered this rug to be used outside on my deck. I was hesitant after reading the reviews, but am so glad I ordered this. The quality was actually better than I was expecting based on the reviews. The black zebra print IS a different color than it appears on the website. It is truly medium to dark tan, not ivory or cream. I still love the way it looks and am excited for my cozy-chic deck space to come to life! February 9, 2012
Product:RW176-Zebra Belgique Indoor/Outdoor Rug