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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Zebra Belgique Indoor/Outdoor Rug 3.7 5 19 19
Yes, color is different than pictured, but working great for us! I was thankful that I read the review prior to purchase, so I wasn't shocked at the color - it is definitely more a tan & black combo. And yes, there were pretty significant kinks in the rug from shipping. Used some old college textbooks to get the kinks out and in like 3 days, we were good to go. Also - regarding the comments on thin-ness - we ordered the most expensive rug pad and that totally makes the difference. I think the rug feels great, and really soft for poly blend that can be hosed off. We have a 1 year old and 2 shepherd mixes, so it gets a lot of traffic in our kitchen. Doing well and not seeing fraying at trim as one customer complained and we've had it in for about two months. Am having trouble getting all the dog hair up with the vaccum - - just fair warning if you have dogs with over/ undercoats. May 6, 2012
Not happy The picture of this rug looks black and beige or ivory but the rug does not look like the pic. It is much darker, the ivory part has alot of black in it so it does not look like a true zebra. It also cannot pass as an indoor rug as it is thin and stiff. Dissapointed ! May 18, 2011
Love it! I liked the contemporary look of this rug, but it took me ages to figure out what size to order. I finally decided on the 7' square which looks fabulous in my dining room, which is a high traffic area, so I needed a rug that is easy to maintain and doesn't show dirt. Initially I was only thinking in terms of rectangular sizes, so I'm so glad I took the time to think "outside the box" #pun intended# to consider the square one, as it was less expensive and a better look for that space than a rectangular one. The rug adds a bit of modern in an area with traditional furniture, which gives it a great look. July 5, 2013
Color is off from what is in the catalog and online, quality is poor. The color of the brown colorway is completely off from what is pictured in the catalog and online. Also, the binding frays easily. I ordered this for my home office ( I am an interior designer) as it was on clearance and I needed a quick and cheap solution. However, if I had ordered this for a client it would most certainly have been rejected. September 14, 2011
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Product:RW176-Zebra Belgique Indoor/Outdoor Rug