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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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X Bench 4.4 5 22 22
A disappointment I sent my own fabric in for the benches and Ballard did a poor upholstery job. The fabric is wrinkled and the upholstery job is below par. I did use this same fabric on another chair (and it was upholstered by another company) and I did not have the same issue. So, I can only conclude that this problem with the wrinkled fabric was due to poor workmanship at Ballard. My advice: look elsewhere. February 10, 2012
custom furniture at non custom prices These benches are the epitome about what is great about ballard. custom furniture at reasonable prices. I think the other reviewer failed to understand that custom means it takes time for the fabric to be ordered and the item to be upholstered. I think mine took 2-3 months but I knew that when I ordered them. If you want something now, you don't order custom. Ballard also offers free swatches of fabric so I ordered a bunch, picked the one that worked and everything was exactly as I expected. computer monitors often distort colors so that you can get free samples is another thing that makes these great. I ordered a chocolate brown velvet and they were perfect (and the brown was exactly as pictured) June 16, 2011
Deceptive Colors The bench is nice, but the colors on their website are completely off from the actual color. Just be forewarned that "apple green" is really more of a "sage green." It's bland without much punch. Also, it took them FIVE months to send us this bench. Really unacceptable in my opinion. May 12, 2011
Beautiful benches I couldn't be more pleased with the two x-benches I ordered from Ballard. I had been searching for this particular bench style for quite sometime, so I was very happy to find that you offered them. From the choice of fabric and finish detail to the bench design- great quality at an affordable price! The only drawback was the time it took to receive the benches, but they were well worth the wait. The product was shipped in sturdy boxes, nothing to put together. Just slipped them out of the box and placed them where I wanted them. I wouldn't hesitate to place another similar order with Ballard! February 6, 2013
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