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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Woven Seagrass Chandelier Shade 4.7 5 52 52
Nice change for my chandelier Woven seagrass shades cast a soft light w tiny spots of light peeking through the weave on the shades….I feel like I purchased a new fixture not just shades June 8, 2012
seagrass chandelier shade well made. I added 6 of these to the bronze 6 arm chandelier and the look is perfect for my tropical home. Just what I was looking for. March 18, 2012
Lovely effect I would have given these 5 stars as I truly love them, but, they are not all exactly the same size and shape. However, the subtle differences are probably expected due to the nature of the seagrass material. Overall, they add a touch of class to my chandelier, and give the lights a lovely dappled light effect. December 31, 2011
Warm and Inviting I bought the seagrass chandelier shades to go with my Talia 9 arm chandelier. I have this chandelier with the seagrass shades over my dining room table (which has a french country feel). I love the way it looks - casual yet sophisticated. I love the way the light looks when the chandelier is turned on - very warm and inviting. The seagrass shades make the light look warm and diffuse - I highly recommend these shades!!!!! September 30, 2011
Product is well made and looks great! I already had the large seagrass shade on a floor lamp which is in an open great room next to the kitchen. I bought the seagrass shades for the kitchen chandelier so that the entire area is coordinated. They definitely met my expectations and look great! At night, the light shines through the shades,and they look so pretty! Would definitely recommend. October 21, 2011
Love! Everything that I buy from Ballard is fantastic. Always in great condition,and so exciting when I see the box sitting by my front door. January 28, 2012
Love the casual feel that they give! Great quality and they look better in person. They complete the look for our new chandelier that's also from Ballard. January 1, 2012
Well made. These sea grass shades look wonderful on my 6 arm talia chandlier that I also just pruchased from Ballard. They make the kitchen have a warm and cozy atmosphere. November 27, 2011
Love! It is just what I wanted to achieve a casual look. Good to know that it is opaque so less light will shine through than with many fabric shades. October 28, 2011
Beautiful but blocks the light I love the look of these beautiful shades but they make my dinning room so dark in the evening. They look fantastic during the day and I would recommend them to anyone who doesn't need them as the room's primary light source. They are well made, sturdy and fabulous in my beachy home but I had to return them due to the lack of light I received. June 7, 2011
These are beautiful! I got these for my daughter's new home - they are perfect with the rattan table and bentwood chairs, and basket accents. The only point to be aware of is that they darken the chandelier's light output quite a bit. OK in their sunny California room but rarely need the dimmer switch, now. They will probably get another lamp with a seagrass shade for the living room. Very nice touch. March 16, 2011
This product looks great. Very pleased with my chandelier shades. I was concerned that it might overwhelm my fixture as it needed 12 shades, but they look beautiful! The perfect touch in a dining room that I wanted to look a little less "formal". The shades provide great texture, soften the lighting, and enhance the beauty of the room. The light appears to sparkle as it is "filtered" through the seagrass. March 16, 2011
These chandelier shades are fantastic. Elegant without being overly refined, and they look gorgeous with the chandelier I ordered. I definitely recommend this item and would order them again. July 31, 2011
Beautiful shades! I enjoy how these shades soften the lighting over our kitchen table. Ballard always gets it right! June 24, 2011
Beautiful summer decor i love these woven shades. it has totally made my formal dining room go more casual. very happy! May 18, 2011
Great Shades I really like my seagrass chandelier shades. They add a quiet elegance to my dining room. I especially like the way they soften the light that comes through them. March 16, 2011
adorable These grass shads really gave my white bamboo iron chandelier a finished look. Great for the beach. March 16, 2011
Exactly The Look I Wanted! love the way the light reflex out from the seagrass! April 13, 2011
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