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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Woven Seagrass Chandelier Shade 4.6 5 54 54
Color is not like catalog photo Waited 3 months through 2 backorders to receive 4 shades. They fit well and provide a dimmer lighting which is good. The coloring is inconsistent in pattern. It's a natural fiber so I expected a bit of that but the 4 are all different. Believe they could of sent 4 that matched a bit better. Didn't want to return them after the long wait. Pricey for what I received February 27, 2014
Update for a cheap chandelier These really updated my breakfast area. Who would have thought changing up the shades on my old chandelier would add so much texture to the room? Made the room look so pulled together. Everyone loves them. While they work in my particular space, there are quite a few downsides and words of warning I will issue- Being able to only use 25 watt bulbs (which I wouldn't mess around with because of the material) really doesn't allow for much light in the space. Also, the shades themselves, being made of the sea grass, really blocks light from diffusing through them. Instead you get sort of a "sparkly" effect when the light peeks through the weave of the sea grass. In other words, they block a LOT of light. This really isn't a huge problem for me because we have a lot of windows in the space, but at night, it gets a bit dim *cough* I mean romantic. The area is open to our actual kitchen, so at night, I have to turn on the lights in the actual kitchen to make up for the lack of light from the chandelier. I think the price is a bit steep as well. But overall, I'm really happy with them and can make them work in my space. However, be warned about the issues with the light output. If you're using them in a fixture that lights a room on it's own, think twice about using them. September 29, 2011
Dining room chandelier is picture perfect We purchased your chandelier and the seagrass shades. The dining room has been kept light and airey so it was important to keep that look. The added texture of the shades was also welcome. We use the highest watt bulb (60w) because the shades do soften the light, but it is a warm glow and creates a lovely ambience for a relaxed feeling. May 11, 2011
Good shade. Adds a nice designer touch. Very nice shade. When the lamp is on, the light glows faintly through the braided grass. We use these shades in our kitchen. They are lovely and lend a nice designer look. We've also found that its nice to turn the dimmer switch to low and use it as a kitchen night light. Only criticism that I have is that they are a little small. September 30, 2011
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Product:LS294-Woven Seagrass Chandelier Shade