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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 22 reviewers.
Rated 4 out of 5 by Good quality They're baskets. They look good with the table and don't shed basket weave. So, I give them a 4! June 22, 2015
Rated 5 out of 5 by Perfect Basket This basket is exactly what I was looking for. Very sturdy and the perfect size. February 17, 2015
Rated 5 out of 5 by Versatile and well-made baskets Very impressed with these baskets. They are strong due to their solid wired frame, tightly woven and make a classy addition when organizing the Morgan shelves. Purchased two and plan on ordering more. Wonderful! October 7, 2014
Rated 5 out of 5 by Very Sturdy Baskets Great baskets, very sturdy. These look great in my new mudroom. July 28, 2014
Rated 1 out of 5 by Too $$ Baskets are nice, but too expensive. Don't feel like they would hold up well. January 13, 2014
Rated 3 out of 5 by Nice baskets I love the look of these baskets but worry that they won't last too long. They would be great to be used in a place that you wouldn't use them everyday. I have them on the bottom shelf of the Durham coffee table and have put our kids toys in there. They are fine for now but I think with some wear and tear, they will end up unwinding. You can actually see that the woven part becomes loose either in the top or bottom. AGain, love Ballard and I bought these because they go so well with the coffee table. November 15, 2013
Rated 5 out of 5 by These baskets really pop. These baskets are just perfect in our server/bar. They fit exactly as if they were made for the space. And the natural fibers are perfect with our condo on the water. October 1, 2013
Rated 4 out of 5 by Decent These baskets are not top of the line, but they are also very affordable. They do the job. September 5, 2013
Rated 3 out of 5 by Wrong size I ordered this basket along with the 4-shelf tower bookcase. I didn't notice that the baskets came in various sizes because of the photographs of baskets in the bookcase that I ordered. So I now have a basket that is too large to fit into the bookcase, and I don't have a box to return it in - or the paperwork to do so. Not happy with it. August 17, 2013
Rated 5 out of 5 by Stylish basket I didn't think this basket was going to be large enough when I received it but it worked perfectly for holding blankets in my family room. Nice addition. May 22, 2013
Rated 5 out of 5 by wonderful! The color is great, and the size is perfect ... and so sturdy! May 6, 2013
Rated 1 out of 5 by Not worth the shipping charge Pitiful workmanship, pieces of weave were popping out all over leaving gaping holes. I wouldn't put anything I valued in them. What ever happened to quality control, Ballards? April 29, 2013
Rated 4 out of 5 by Great product. Slow service. The baskets I ordered were the only ones the size I needed that I could find online or in stores. They are being used in the center of a small media center converted to a dresser to create some center drawers. Works great and I am very pleased with how it turned out. One of them has a slight flaw in the weave but hot glue and putting it to the back has fixed that. Not worth trying to return for exchange especially considering how long I waited to receive them. I had to wait almost 3 months to receive the baskets. There was no indication at checkout that said they would be delayed. They were delayed 3 times. In fact the third time was an email that said I had to call to keep the order or they would cancel it. Irony is that the baskets arrived about 2 weeks after that. I was told that a wait like this is not normal but I have to say that it wasn't a good first impression. Had I been able to find other baskets in the dimensions of the space I was putting them, I would have moved on to purchase elsewhere. April 18, 2013
Rated 5 out of 5 by love a good basket! I originally ordered this basket to display on the bottom of my BD Grand Tour Etagere, and it fit perfectly! I like it so much, I ordered 3 more to display in my media cabinet October 8, 2012
Rated 5 out of 5 by wonderful These are perfect baskets for magazines, books, linens...very sturdy and attractive, too. September 21, 2012
Rated 4 out of 5 by great baskets, but were too large for my space! Love these baskets, but they were just a bit toooo large for my cabinet. I guess it is because of the weave of the baskets. But, they are nice quality and I am using them in another place instead. September 21, 2012
Rated 4 out of 5 by Nice baskets The two baskets I bought were a good size for shoes and other misc. I added small chalkboards to each for content id, and the baskets weave worked well to add these with twine. I have come to expect fantastic items from Ballards, so to say I was a little disappointed with the weight/sturdiness needs to be taken from that standpoint. August 9, 2012
Rated 4 out of 5 by well made My house has little storage so I got these baskets for the bottom shelf of a bookcase to hold candle sticks etc for the dining room table. They are handsome and fit beautifully. August 9, 2012
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Product:AB177-Woven Baskets

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