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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Morgan Double Wide Low Shelf 4.7 5 47 47
Perfect design Great finish. When assembling went together easily and pieces fit perfectly. Perfect height for behind the sofa. Husband loves it. June 6, 2011
This product Perfect solution for sofa table! What an excellent value very good quality at a great price! I assembled myself it only took about an hour. Absolutly beautiful!!!! May 28, 2011
BEAUTIFUL !!! I ordered the media with the two 4 shelf towers in aged white. They were very easy to assemble. I also ordered the baskets for storage and they are wonderfully made and very pretty ! The quality of the morgan shelving is fabulous and so is the price. What a great solution for a small space too. LOVE !!!! May 26, 2011
Just perfect! I ordered 5 of these baskets to sit on bookshelves and hide the clutter of craft items, yet have the items easily accessable. They are great looking and durable. These were my first Ballard purchase, and exactly what I wanted! May 15, 2011
Go to place for decorating. Love this shelf. Great quality, easy to assemble, and finally found a shelf to complement my dining room furniture. Ballard Designs is a wonderful source for high quality pieces. And the BD folks on the telephone are very professional and helpful. May 2, 2011
Very nice quality Very happy with purchase. The lines are clean but with the turned legs at the base you can put it in a library with more traditional furniture. Fits well between the two windows in my home. April 6, 2011
Reasonable price Bought this unit to be used as a sideboard in the kitchen/ dining area. The size, color, shelving and baskets work perfectly. Could also be used elsewhere - very versatile! March 19, 2011
This product is functional, sturdy and great looking! This piece exceeded my expectations! It has a classic look and is quite sturdy. The height between the shelves is perfect, allowing me the accurate height to accomodate everything. I have fax/printer, 3 seperate baskets, books and framed pictures and there is still extra space. Great dimensions that will fit anywhere! I HATE to read directions and put things together but this assembly was quick and EASY! March 16, 2011
Beautiful Console The package came fast and in great shape. It was easy to assemble..... A 39 year old mom and her 4 year old got it together in about an hour (we took out time). The color we got (black) is gorgeous....not shiny, but durable. This is a very simple, elegant and versatile piece. Thanks again Ballard Designs. March 16, 2011
great purchase I have really enjoyed my morgan shelving. I had purchased the morgan coffee table a couple years ago and needed something for my upstairs storage and craft area. I ordered the antique white with the baskets. They were really easy to put together and they look so great! They keep everything organized and looking neat/tidy. I would recommend them to anyone! March 16, 2011
I love Ballard designs. Exactly what I was looking for. I bought the morgan shelves for storage purposes. My husband and I remodeled our bath and closet and needed the shelves for stacking sweaters and foldables. And our shoes slide under out of the way perfectly. I came out ahead as far as comparing the cost to having them custom made. Very happy with our purchase. March 16, 2011
Very attractive and versatile I bought the Media shelf and love it! It's sturdy and very well made. Looks just like the photo. Loads of space for organizing miscellaneous items in baskets. It was challenging to put together if you are not handy with tools like me. I would still buy it again, totally worth the price. March 16, 2011
Sturdy and looks good! Good quality, good looks! I use these on shelves in our mud room. They hold everything from shoes, boots, magazines and sporting equipment! I ordered 4 of these baskets and I'm trying to decide if I have room for a couple more! March 16, 2011
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Product:MV229-Morgan Shelving