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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Morgan Double Wide Low Shelf 4.7 5 47 47
Reasonable price Bought this unit to be used as a sideboard in the kitchen/ dining area. The size, color, shelving and baskets work perfectly. Could also be used elsewhere - very versatile! March 19, 2011
storage baskets I bought these storage baskets for my pantry to help organize the items in my kitchen pantry closet. I LOVE the way they look...I like the overall size--they fit perfectly on my shelves and do hold a lot of miscellaneous sized stuff (which is why I bought them in the first place), so that I can group my items together and keep track of them. I also like the metal wire frames which makes them very sturdy...however, as I pull the baskets in and out of the shelves to get the items I need, the woven part of the basket--made with corn husks or something--shreds a llittle bit. I find the particles on the floor, and am now wondering just how well these baskets will wear over time. I would have preferred the same size and sturdiness in the baskets, but with a stronger woven outside like wicker or somethiing that won't come apart over time. As I have already purchased 9 of these, and they make my pantry look very organized and attractive, I can only hope that they will continue to do their job as well as to give me many years of good use. September 14, 2011
Sturdy and looks good! Good quality, good looks! I use these on shelves in our mud room. They hold everything from shoes, boots, magazines and sporting equipment! I ordered 4 of these baskets and I'm trying to decide if I have room for a couple more! March 16, 2011
Pretty good It's a nice basket, but I think it's overpriced for the fact that several areas where the weaving ends are not glued down to secure them in any way, which I don't like b/c items placed in the basket can catch on those. August 25, 2011
perfect for my space the shelves are sturdy and the matching baskets are very heavy duty and strong. i was looking for something to go in my kids tv/gaming area without it looking too childish and without having to have custom built cabinetry. this was the perfect solution and very budget friendly. September 26, 2012
Very nice quality Very happy with purchase. The lines are clean but with the turned legs at the base you can put it in a library with more traditional furniture. Fits well between the two windows in my home. April 6, 2011
Pleased with purchase I bought this bookcase for my sister's house. It was delivered promptly and is exactly as it appears in the catalog. My sister and I were able to assemble it in about an hour. Only complaint is that the illustrations on the direction page were minimal and contained a small error. We had to study the directions carefully. Also two of the wooden dowels did not line up and had to be removed and some of the Allen bolts did not tighten easily. However, despite this we were able to put it together and it looks great. The bookcase is freestanding as a room divider and seems stable enough that we did not have to use the anti-tip device that was included. April 25, 2013
I want more Basket is exactly what I was looking for. This was my first purchase from Ballard Designs, so I treaded carefully. I always "inhale" the catalog but usually can't afford much of it. This time I want more and will be back for some other items. Quality was as expected, meaning it's very good and I also appreciated the speedy delivery. Thank you. March 27, 2012
Very nice basket The basket is very sturdy. I like that though it's "woven", it's not see-through, so I can put whatever I want in it without the items showing through. I also like that it's not "country" looking. I bought it to use with the Morgan Small Cocktail/coffee Table - it works, but it's actually a little too small. The Morgan End Table has a basket that fits perfectly on the shelf; this basket is just not tall enough or wide enough to look right on the coffee table shelf. June 12, 2011
This product is functional, sturdy and great looking! This piece exceeded my expectations! It has a classic look and is quite sturdy. The height between the shelves is perfect, allowing me the accurate height to accomodate everything. I have fax/printer, 3 seperate baskets, books and framed pictures and there is still extra space. Great dimensions that will fit anywhere! I HATE to read directions and put things together but this assembly was quick and EASY! March 16, 2011
Just perfect! I ordered 5 of these baskets to sit on bookshelves and hide the clutter of craft items, yet have the items easily accessable. They are great looking and durable. These were my first Ballard purchase, and exactly what I wanted! May 15, 2011
fast service, product just what i wanted fast service, product exactly as described and just what I wanted. It was a perfect fit for my space, sturdy, well made and attractive. Thank you July 20, 2011
Use in hall as storage piece Nice size, sturdily made. As usual, Ballard comes through! September 5, 2011
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Product:MV229-Morgan Shelving