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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 4 reviewers.
Rated 1 out of 5 by Very disappointing Tree was not close to being straight and was very unstable. Definitely not a quality product and sadly will be returned. November 17, 2015
Rated 5 out of 5 by So Versatile... Each Year Try Something New! This tree packs a lot of punch! Its shape is perfect, so even minimal decorations will look terrific. OR... there is enough room between branches to load the tree with your favorite ornaments. This year, I am decorating with all vintage balls... but you could use any type of ornament to create just the mood you want. This is a great size for any room and will become a classic that folks will enjoy seeing. Consider this tree... it is a smart investment! November 9, 2015
Rated 5 out of 5 by perfect size! I ordered two of these for my dining room to showcase collectible ornaments - and they are perfect. I put them on wooden plant stands to increase height - the burlap base worked well for this. As always, I am more than happy with Ballard's quality. November 7, 2015
Rated 5 out of 5 by Just what I wanted! This sweet little tree is just as it appears in the photos. It was a snap to assemble (just 2 pieces plus a nice heavy base). I wanted a nice quality (yet affordable) pre-lit slim tree that wasn't too short & this is perfect. I also wanted the option of not having to add ornaments & a tree skirt, for a more natural modern look. The versatile size will allow me to place the tree in different locations & makes it easy to store in a hall closet. This tree is just what I wanted & I was happy to get it on sale with free shipping. Thanks Ballard! December 3, 2014
  • 2016-10-20 T06:27:07.612-05:00
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Product:HT002-Woodland Tree in Burlap Ball

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