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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Wooden Pruvost Plaque 4.7 5 21 21
worth the money nice Plaque, a bit hard to see the words on the dark wood. January 9, 2014
Darker than first photo online I thought maybe I had received the brown finish because it was darker than I had expected. It doesn't look grey. It is very large and very sturdy. April 22, 2014
Looks terrific but would have preferred the gray This looks terrific over a bay window in a french country dining area...I ordered the brown sign but if I had a do over I would order the gray. The dark brown color makes it hard to read the black lettering. So that is why it has 4 stars instead of 5. April 15, 2013
FANTASTIC!! I love it's vintage charm I ABSOLUTELY love this wooden plaque! I love sweets.. as well as other members in my household do. So having a sign that was a replica of an old sweet shop is a great piece to have hanging in my kitchen! It fits perfectly above one of the door ways to the room, which is a standard size doorway. It looks exactly like the photos. It's also a great conversation piece! One question I do have though... is it French? That is one thing I am unsure of. September 12, 2013
The brown hides the words We ordered this in the brown, but you can barely see the words. I wished we'd ordered it in the grey. October 30, 2013
Pinterest Ready ! I received my Pruvost Plaque after a short delay,during which Ballard kept me informed by emails of the approximate shipping date. Once received, I have to say it is everything I hoped for. It was packed extremely well and was in perfect condition when I opened it. The color is exactly as described on the Ballard website. It has all the hardware needed to hang it, and actually gives you a choice on the plaque of ways to hang it. It looks great - as my daughter said, "It's ready for Pinterest" ! I would highly recommend the plaque - it's sturdy and heavy, but not too heavy that you would worry when hanging it. We couldn't be happier ! May 8, 2014
Beautiful piece, used it as a headboard We used the sign as a headboard on our king size bed, it looks great and is unique. May 16, 2013
VERY UNUSUAL CONTORS The piece is quite large - but just the size we were looking for! I got the grey - but it is quite dark - even so it is a beautiful addition to our home! April 24, 2014
Great shape I was hesitant to order due to size and shipping, but a friend convinced me to and she was right...it's perfect for the area that needed some interest. April 21, 2014
Good quality The Pruvost Plaque was just as described in the catalog. The quality is great and this makes a great addition to any homes interior design. Highly recommend October 23, 2013
Awesome Very Impactful. Love the Gray Color. Shipping was fast and the packaging was excellent. Very Pleased. Makes a real statement. April 26, 2013
It looks fantastic! If ever I found the right piece for my home it was this piece. It just look wonderful! April 14, 2013
Great French Accent For Your Home We recently remodeled our kitchen in a french normandy style. The small wooden provost plaque is the perfect accent piece. It is over the doorway in the kitchen. The quality is very good and looks like an antique rather than a reproduction. March 29, 2013
The quality of this product is great. Loved the color and quality of the plaque. It fit perfectly in my kitchen. Wanted something with architectural value and this was perfect. April 3, 2013
Love it - Beautiful, elegant yet casual If I could give this peice 10 stars I would! I so love it! It's hard to believe that this one piece of the entry door has made such a wonderful difference to my entry hall! It's one of my favorite pieces in the house now! March 22, 2013
Looks just like it does in the catalog. I was very happy with the Pruvost Plaque. It's very good quality and looks great above the door in by kitchen. February 15, 2013
the new finish is perfect in our Tuscan setting the dimensions and color are just right for our Tuscan themed kitchen - we love it! February 16, 2013
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Product:WP822-Wooden Pruvost Plaque