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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall
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Wood Wall Pocket 4.3 5 26 26
Great piece but no hardware Love the piece. sturdy, roomy, and will be look great once my handy man can hang it up. The piece came with a great template to make placement of hardware in the wall easier...except there was no hardware. So when my handy man showed up to hang it, he couldn't. I encourage Ballard to write into the description of their products whether hardware is included or not. May 19, 2014
Perfect for our school papers! We created a wall with these organizers for our school papers and added hooks below them for backpacks. I LOVE them!!! No more papers or schoolbooks on my kitchen counters. I looked everywhere for wall pockets and hesitated to buy them because they are a little more expensive than what I found, but nothing compares to their quality or look. Everything else looks like something you would find in the doctors office. I would have given it a four star because of the cost, but there really isn't anything else that compares. Worth the money. October 14, 2012
Great but missing key pieces! We absolutely love this piece and it is a perfect solution for us for mail and all the clutter that takes up our kitchen island! However, the template for putting screws in the wall to hang the pocket was incorrect. The template provided placed the screws too close together and we had to measure and do it on our own. Also, it would have been great if mounting screws and label templates for each of the pockets had been included with the purchase. As it is, I am now going to have to measure and cut my own labels to put in each of the pockets. But we love the quality of the overall piece. March 30, 2014
Good but heavy Great construction. Heavy so have secure anchors in the wall if you plan to use file folders full. I got two- one black and white for mine and my husbands offices. They are sharp and look great, but I think after shipping and the huge packaging that arrives, it would have been more cost effective to purchase at a store. Metal might be a better idea. January 28, 2014
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Product:AE376-Wood Wall Pocket