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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 49 reviewers.
Rated 1 out of 5 by Poor Quality - crooked shelves This purchase was very disappointing. One of the pockets was unevenly attached to the backboard, so, although I hung it properly, it appears to be hung crooked. This is very frustrating and not worth the hassle and time of packing/shipping/returning. Hardware not provided. Labels also not provided. I do not recommend this product. July 10, 2016
Rated 4 out of 5 by Great product - just don't use the hanging guide This is a beautiful piece. Very sturdy and heavy. I had a difficult time putting it up because I used the included hanging guide. It was off by 1/4 inch, which I didn't figure out until I had all of the anchors in. Lots of holes in my wall. But it's up, and it looks great. March 9, 2016
Rated 5 out of 5 by Just what I was looking for! I love the Wood Wall Pocket Shelves. They are the perfect addition to an office or entryway or wherever you organize things (for me, it's it my kitchen)! January 23, 2016
Rated 3 out of 5 by Grey is not a nice Grey The wall pocket is sturdy and fits a large amount of paperwork. It does that well. What I am very disappointed is the grey color. I expected a glossy light grey and it is more of a dark greenish rustic looking green. It almost looks like army green to me. You can see dark brown brush strokes all over the front of it. Very disappointed as it doesn't look pretty in my modern setting. January 13, 2016
Rated 5 out of 5 by great addition to home office I work from our home office as often as possible, and keeping it organized is key. These wall pockets are perfect, and I have ordered a 2nd set to keep things clean, organized, and within reach. September 17, 2015
Rated 4 out of 5 by Great features but poorly made Product has great features and is really a space saver. The only problems is the tiny screws they use to hold the pockets on to the back board (had to replace them with better ones) and it came without mounting hardware. All and all its beautiful and has great features. July 19, 2015
Rated 5 out of 5 by Just what I neeeded for my desk... Heavy duty, well made and just what I needed above my desk, to store my regularly needed files. Handy hanging template made it easy to install. July 16, 2015
Rated 4 out of 5 by Doorway organizer for us We were having trouble figuring out where to put our grocery coupons, and this helped us. I love the simplicity of the design. It looks sturdy, but we've only had it for 3-weeks so can't really judge. July 4, 2015
Rated 5 out of 5 by well made well made, description and picture are exactly as shown July 2, 2015
Rated 5 out of 5 by Looks Great Excellent piece. Completely as advertised. Highly recommend. July 1, 2015
Rated 4 out of 5 by Very nice Just got it on the wall-haven't put anything in it yet. But, love the look! June 18, 2015
Rated 5 out of 5 by Great quality and easy to install We really needed the organization that these wall pockets offered. Files that were stored in various, haphazard containers are now neat and orderly in our new wall pockets. The template that was included was a big help in ensuring that the wall screws were properly placed. Very satisfied! April 20, 2015
Rated 5 out of 5 by Sturdy and beautiful! We love how this looks in our family room. It's very sturdy and holds our magazines like a charm. We chose this one because we wanted something that had solid walls around each pocket so our magazine edges wouldn't get caught on the walls and bent when we put them in, as would happen in our previous holder. Another key feature was that it has a nice paint job and isn't distressed, so it goes well in our modern home. February 9, 2015
Rated 5 out of 5 by it's expensive but worth it We bought two of these in grey to mount to the wall in our playroom. One stores coloring books & blank paper, the other stickers and little scraps from other projects. Those things (to me) seem to multiply and collect everywhere. We hung them on a corner, which gives a really classy look and labeled them so our toddler can identify what goes where. She picks up on her own , because they're accessible and we like looking at an attractive storage solution. January 30, 2015
Rated 5 out of 5 by Impressive quality These wall pockets are very well made, looks great. December 4, 2014
Rated 5 out of 5 by Great Item This was a great purchase. The product is of high quality and helps me keep my mail organized while looking great! November 12, 2014
Rated 4 out of 5 by Wish it was offered in Tuscan Brown This wall pocket is so practical but really wish Ballard would make it in Tuscan Brown to match pieces in the Home Office collection! November 2, 2014
Rated 5 out of 5 by Handy I love this wall pocket, it keeps my home office clutter free and looks darling hanging on the wall. It's of great quality. August 23, 2014
Rated 5 out of 5 by Quality office piece I found the wall pockets to be very sturdy with a beautiful finish. I'm using them for a homeschool room/office. They're perfect for my kids to have a "to do" pocket and "done" pocket. I purchased a set of two for each child. It looks elegant while getting the job done! August 14, 2014
Rated 4 out of 5 by Nice addition to my wall I had previously purchased the 4-pocket Woven Wall Pocket, but was never fully satisfied with it (too chunky-looking; the pockets were too small to fit items lengthwise; the space between pockets was too small to fit many magazines standing up vertically in a pocket). The Wood Wall Pocket overcomes all these issues and looks great on my wall. Would recommend this product to others, but beware of using the mounting template -- it can be misleading. Measure the distances directly from the back of the wall pockets instead. July 17, 2014
Rated 4 out of 5 by looks nice but don't know how to hang didn't come with anything to hang, and no instructions.. can anyone help? June 30, 2014
Rated 4 out of 5 by Great piece but no hardware Love the piece. sturdy, roomy, and will be look great once my handy man can hang it up. The piece came with a great template to make placement of hardware in the wall easier...except there was no hardware. So when my handy man showed up to hang it, he couldn't. I encourage Ballard to write into the description of their products whether hardware is included or not. May 19, 2014
Rated 5 out of 5 by Attractive storage alternative This unit is very attractive and functional especially when space is at a premium. The pockets are deep enough and tall enough to hold file folders, magazines, office supplies conveniently and neatly. It is quite heavy so should be hung on studs with reinforcing screws. April 16, 2014
Rated 5 out of 5 by Excellent I absolutely love these shelf pockets. They are very high quality and just beautiful. I have one in my home office and another set in our living room where we have a grand piano. I needed something functional but that looked nice enough to be in a living room. These are perfect! I highly recommend them. They are also sized very generously to really hold a lot of stuff and keep things looking nice. April 13, 2014
Rated 4 out of 5 by Big pockets but Gray color is a medium/dark gray. Big wood pockets, ample space for storing and sorting papers. I got the gray however the gray is a darker gray than what is shown in the catalog and website. Would of been nice to have hardware included to hang it with, but it did come with a hole template. April 2, 2014
Rated 4 out of 5 by Great but missing key pieces! We absolutely love this piece and it is a perfect solution for us for mail and all the clutter that takes up our kitchen island! However, the template for putting screws in the wall to hang the pocket was incorrect. The template provided placed the screws too close together and we had to measure and do it on our own. Also, it would have been great if mounting screws and label templates for each of the pockets had been included with the purchase. As it is, I am now going to have to measure and cut my own labels to put in each of the pockets. But we love the quality of the overall piece. March 30, 2014
Rated 5 out of 5 by Beautiful and functional. Solid product. It looks great and is functional. It was also easy to mount on the wall. March 29, 2014
Rated 5 out of 5 by Color, quality, dimensions are great and look wonderful in our Den / Office. We would highly recommend this product. It is exactly as portrayed in the catalog and on-line. It is great looking and very useful. March 22, 2014
Rated 5 out of 5 by Looks great I purchased this product for a home office and wanted something nicer than the basic wall pockets founds in your local office supply stores. This product is very nice and looks great! March 12, 2014
Rated 5 out of 5 by Exactly what I wanted Quality is even better than expected. Came VERY carefully packaged. Very satisfied with purchase! February 7, 2014
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Product:AE376-Wood Wall Pocket

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