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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Wood Wall Pocket 4.4 5 31 31
Quality office piece I found the wall pockets to be very sturdy with a beautiful finish. I'm using them for a homeschool room/office. They're perfect for my kids to have a "to do" pocket and "done" pocket. I purchased a set of two for each child. It looks elegant while getting the job done! August 14, 2014
Nice addition to my wall I had previously purchased the 4-pocket Woven Wall Pocket, but was never fully satisfied with it (too chunky-looking; the pockets were too small to fit items lengthwise; the space between pockets was too small to fit many magazines standing up vertically in a pocket). The Wood Wall Pocket overcomes all these issues and looks great on my wall. Would recommend this product to others, but beware of using the mounting template -- it can be misleading. Measure the distances directly from the back of the wall pockets instead. July 17, 2014
looks nice but don't know how to hang didn't come with anything to hang, and no instructions.. can anyone help? June 30, 2014
Great piece but no hardware Love the piece. sturdy, roomy, and will be look great once my handy man can hang it up. The piece came with a great template to make placement of hardware in the wall easier...except there was no hardware. So when my handy man showed up to hang it, he couldn't. I encourage Ballard to write into the description of their products whether hardware is included or not. May 19, 2014
Attractive storage alternative This unit is very attractive and functional especially when space is at a premium. The pockets are deep enough and tall enough to hold file folders, magazines, office supplies conveniently and neatly. It is quite heavy so should be hung on studs with reinforcing screws. April 16, 2014
Excellent I absolutely love these shelf pockets. They are very high quality and just beautiful. I have one in my home office and another set in our living room where we have a grand piano. I needed something functional but that looked nice enough to be in a living room. These are perfect! I highly recommend them. They are also sized very generously to really hold a lot of stuff and keep things looking nice. April 13, 2014
Big pockets but Gray color is a medium/dark gray. Big wood pockets, ample space for storing and sorting papers. I got the gray however the gray is a darker gray than what is shown in the catalog and website. Would of been nice to have hardware included to hang it with, but it did come with a hole template. April 2, 2014
Great but missing key pieces! We absolutely love this piece and it is a perfect solution for us for mail and all the clutter that takes up our kitchen island! However, the template for putting screws in the wall to hang the pocket was incorrect. The template provided placed the screws too close together and we had to measure and do it on our own. Also, it would have been great if mounting screws and label templates for each of the pockets had been included with the purchase. As it is, I am now going to have to measure and cut my own labels to put in each of the pockets. But we love the quality of the overall piece. March 30, 2014
Beautiful and functional. Solid product. It looks great and is functional. It was also easy to mount on the wall. March 29, 2014
Color, quality, dimensions are great and look wonderful in our Den / Office. We would highly recommend this product. It is exactly as portrayed in the catalog and on-line. It is great looking and very useful. March 22, 2014
Looks great I purchased this product for a home office and wanted something nicer than the basic wall pockets founds in your local office supply stores. This product is very nice and looks great! March 12, 2014
Exactly what I wanted Quality is even better than expected. Came VERY carefully packaged. Very satisfied with purchase! February 7, 2014
Good but heavy Great construction. Heavy so have secure anchors in the wall if you plan to use file folders full. I got two- one black and white for mine and my husbands offices. They are sharp and look great, but I think after shipping and the huge packaging that arrives, it would have been more cost effective to purchase at a store. Metal might be a better idea. January 28, 2014
Great style and solidly made! I love this product!!! I purchased the white wood/4 pocket for my kitchen! I have this nice expansive wall leading to a powder room off my kitchen. My kitchen island is always stacked with everyone's printed materials, store ads, coupon sheets, bills, school work, & magazines. I often print great receipes only to loss them under piles of to-do-lists & file items. It is just heavenly to have this wall pocket to keep everything in a central place. Most of all, I appreciate that this wall pocket looks stylish enough to enhance my kitchen decor. I can't recommend this product enough! November 9, 2013
Cracked and scratched I received my four-file wall pocket yesterday. The paint is cracked on the side and the front has scratches. I had already hung it when I discovered the damage and it was too much trouble to send it back. Plus I needed it up right away. Very disappointed. August 2, 2013
I love it Needed a place to put the mail as it is brought into the house. I have a console table that I use for a stand right near the door. It is a perfect match in both color and material. It fit perfectly right on the end, just as if it were meant to be there. It is very sturdy and well built. Has solved the mail problem with no problems June 15, 2013
Wood Wall Pocket This is a very nice quality organizer for your home and/or office. Great price too. May 25, 2013
Looks acceptable The wall pocket looks good. For the price point Ballard should include mounting hardware. May 15, 2013
Perfect fit I love this wood wall pocket. It is a very sturdy piece of wall furniture. We use it in our music studio. We can all have a slot for whatever we are working on. It looks great on the wall, is a great combination of function and style! April 28, 2013
Nice storage. I purchased two of the two pockets in black. One keeps my kitchen counters clutter free and I also used one in my office. Nicely made and good value. March 22, 2013
Good Nice construction, very easy to hand using the provided template, quality of paint on corners, etc. somewhat disappointing. Nonetheless, I am glad I ordered it. February 24, 2013
well made wood product very well constructed. Easy to install although I didnt do it myself--had a handyman who knew what he was doing install it. appears quality February 13, 2013
Great product! We had clutter issues in the kitchen, and the wall pockets solved it. The quality was much better than expected. Though I haven't been able to get a label to successfully stay in the holder. Each family member has a pocket and clutter on the kitchen island was reduced! May get a few for my office. Love Ballard's! November 9, 2012
good quality These nice heavy wooden pockets were so easy to install that I did it myself in about 5 minutes even without directions. They look great as well October 24, 2012
Perfect for our school papers! We created a wall with these organizers for our school papers and added hooks below them for backpacks. I LOVE them!!! No more papers or schoolbooks on my kitchen counters. I looked everywhere for wall pockets and hesitated to buy them because they are a little more expensive than what I found, but nothing compares to their quality or look. Everything else looks like something you would find in the doctors office. I would have given it a four star because of the cost, but there really isn't anything else that compares. Worth the money. October 14, 2012
Beautiful and functional for the office I love these wall file pockets. They are sturdy, look great, allow me to use the walls (since I'm out of floor space in my office) and hold up well. I have a 4-pocket from a few years ago and it looks the same as it did when new. I'd love to get two more of the 4 pockets if these ever go on a great sale! October 4, 2012
Beautiful and Sturdy These wall pockets are incredibly sturdy and beautiful, as well. I am using them in my office to organize my filing and they add a nice touch to the office while providing organization for all of my paperwork. I would definitely recommend them! September 5, 2012
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Product:AE376-Wood Wall Pocket
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