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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Wood Birdsong Mirror 4.8 5 13 13
Very Unique I purchased the tall "floor" mirror. It arrived packed extremely well (took me about a half an hour to unpack it myself - too anxious to wait for hubby). The mirror is as described. My furniture is oak and this is more ashy but it still looks nice. The wood oval is a little "not perfect" and looks hand made. I don't mind that look but someone else might. The bird is sweet (hard to find in all of the packaging). My hubby saw it and commented that it is a "neat" mirror which is totally not like him so I'd say it is uniquely designed for that kind of comment. It's a bit pricy but is worth it because I will keep it for a really long time if not forever. August 2, 2014
Something different! Ballard always seems to find something different! This mirror makes such a simple statement. Makes me smile each time I look at it. Arrived in perfect condition-very well packed. Not as heavy as I thought it would be so hanging will not be an issue.I ordered the white as I have some other pieces in the room that are white washed. Plan is to create a grouping over the sofa. Would recommend to a friend! June 13, 2014
Very Lovely Mirror! First of all, I love birds. I needed a mirror for an old dresser I am redoing for my room. I was torn on which color. Our walls are a light almond color, so I ended up choosing the darker one. It is very pretty! Well made and the bird is just great! He has quite a personality! I like the "antiqued" feel of the darker one, it has a bit of white antiquing on it that keeps the stain from looking flat. I ordered the shorter one, but I bet the longer one is beautiful.... The only thing I wish this mirror had was beveled glass, as I am a fan of that. But all and all I am very very pleased with my order. Order Ballard's "Heavy Hanging Hooks"! You will not be sorry... They are GREAT! Thanks Again Ballard for a One of a Kind Product! Joyce - San Antonio June 6, 2014
Love this mirror! Well made. I bought the larger, leaning mirror. It can be hung if you'd rather...Very sturdy--heavy. I love it. February 9, 2014
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Product:WM906-Wood Birdsong Mirror
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