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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 54 reviewers.
Rated 1 out of 5 by Disappointment The small and medium barrel plaques were as I expected although a little deeper than I would have liked. The large black plaque is just plain awful. I would never put that "thing" on my wall. Unlike the other 2, it has no character whatsoever. Where would anyone even put this - it is way too deep. Actually, it kind of looks like a tire. It's just painted black with some writing on it. Not much thought went into it. I'd hesitate at this point to even order from Ballard again. April 9, 2015
Rated 5 out of 5 by LOVE the idea from Ballard! I purchased all three and did the arrangement that was photographed in the latest Ballard catalogue. OMG, they look so GOOD. We have a wine bar on the other side of our kitchen and these are perfect. I sill submit a photo at a later date. I included these three with the large typesetter letters V I N, in black. Looks so rich! They were a bit tricky to hang, but I devised my own system and it worked perfectly and they are perfectly hung, with NO mistakes the first time. If you want to know how I did it, let me know and I will post it. April 5, 2015
Rated 3 out of 5 by Okay I'd give this product a better review but the text on the barrel I received is printed wrong...or the holes were drilled wrong. Either way, when you hang it according to the holes on the back of the barrel then the wording is slanted. So now we have to take it down, drill more holes in our wall and try to hang it so that the text is right. A little disappointing since this costs so much and I wanted it so bad. Other than this it is nice. April 2, 2014
Rated 5 out of 5 by Wine Barrel Plaques Love, love, love them... They are top quality and much bigger in person than I thought. They look amazing in my kitchen. April 2, 2014
  • 2015-11-29 T10:40:58.588-06:00
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Product:WP748-Wine Barrel Plaques

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