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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Wilton Étagère is rated
4.1 out of
Rated 5 out of
Beautiful pieceWe are using this in our bedroom and really like it. It is elegant and appears well made. The antique mirrors are very well done and the finish is very understated and pretty. A friend put it together in no time and easily. I believe the most expensive piece I have ever ordered from Ballard, and I am really happy with it.
Date published: 2013-03-18
Rated 5 out of
Great product & BEST CUSTOMER SERVICE EVER!!This etagere is beautiful and very easy to put together. But the customer service from Ballard Designs was even better! During assembly, one of the glass shelves cracked because it was a fraction of an inch too big. I called Ballard and was told that they could not ship me one shelf to replace the broken one. Yet there was no way I could pack up this entire shelf and return it! Instead, they offered to ship me an entire new unit, so I could easily swap out the new shelf for the broken one, then send the replacement unit back. All at THEIR COST!!
They were SO pleasant and helpful, and everything was taken care of within a few days. I will definitely be a repeat customer!
Date published: 2014-10-17
Rated 5 out of
Elegant and SturdyI searched high and low for reasonable bookcases for my small office that were stylish, open, and "airy." I knew I found what I was looking for when I came across the Wilton Etagere. While I had to wait for an unreasonably long time for the delivery (October order, February delivery), the bookcases exceeded my expectations. They took some manpower for assembly (thank you, husband), but are solidly constructed and incredibly sturdy. They look great, too! I'd recommend.
Date published: 2014-03-27
Rated 5 out of
It fit perfectly!I was very pleased with the etagere, it is as pictured, However I wasn't pleased with the delays encountered in the delivery.
Date published: 2013-03-30
Rated 4 out of
The etagere is attractive and easy to put together.The etagere looks great in my room. I haven't seen anything like it for the price. It went together easily.
My only suggestion is to include something to attractively cover the 2 little extra holes that end up on the bottom shelf.
I get compliments on this every time someone sees it.
Date published: 2014-04-12
Rated 4 out of
Very nice and easy to put together. But......Arrived very nicely packaged, glass shelves all very secure, zero damage. Very nice and easy to put together. Instructions easy to follow, whole thing easy to put together and I'm NOT good at putting things together. But, because there's always inevitably something flawed with everything I get from Ballard designs, I noticed the third shelf from the bottom has a large black mark under the glass and I had to put a knick knack over it. Very disappointed because it's one of the lower shelves in full view. I now need to contact customer service. Another thing that's a little annoying is the bottom of each glass shelf is black, so because the etagerie is quite tall, you really never see that glass on the top two shelves, you instead see only black from underneath, If it has been antique mirror on both side that would have been great.
Date published: 2016-10-15
Rated 4 out of
perfect for displaying glass collectionsIt is a great piece of furniture that provides display ability while keeping an open feeling within the room. Only complaint would be that construction instructions are not real clear.
Date published: 2012-12-03
Rated 3 out of
Over PricedAlthough this is a substantial piece. I found that it was too much money for what it is. One of the corners was not welded properly and fell off during unpacking. One of the legs also had to be "tweeked" to be installed properly. Overall, it's a nice looking piece but too costly for the quality.
Date published: 2013-04-06
Rated 3 out of
good but not greatThis etagere was time consuming but easy to put together, and looks good. It would look great with clear glass shelves, plain not antiqued mirror, or mirror on both sides of the glass. The black bottoms look cheap.
Date published: 2014-10-22
Rated 3 out of
Good overall but flawedThis étagère looks nice overall and was very easy to put together. However, the shelf corners are cut on an angle so that they can be placed on the metal inserts. Two of my shelves had corners that were cut poorly, and there is approximately half an inch gap between the sides of the piece and the actual shelf where you can see right through. It bothers me still, and I feel that for the price of the furniture, I shouldn't have to deal with this. I would have expected better quality.
Date published: 2013-06-09
Rated 1 out of
Had high hopesI had my eye on this item for months and finally purchased for use in formal dining room. I am beyond disappointed and should have gone with my instincts and not purchased. "Antique" shelving is smeary and dirty looking on 3 shelves and non-existent on the others making the overall appearance cheap and ugly. Also, there are huge gaps at edges of some shelves, again making the piece appear cheap....which at Ballard's pricing, is anything but. I will be returning despite losing out on shipping charges as this piece cannot be used as is. I will give Ballard credit for incredibly fast shipping but I don't think I will purchase from them again as I cannot trust quality of their products being sold.
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