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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Wilton Étagère 4.3 5 12 12
The etagere is attractive and easy to put together. The etagere looks great in my room. I haven't seen anything like it for the price. It went together easily. My only suggestion is to include something to attractively cover the 2 little extra holes that end up on the bottom shelf. I get compliments on this every time someone sees it. April 12, 2014
Elegant and Sturdy I searched high and low for reasonable bookcases for my small office that were stylish, open, and "airy." I knew I found what I was looking for when I came across the Wilton Etagere. While I had to wait for an unreasonably long time for the delivery (October order, February delivery), the bookcases exceeded my expectations. They took some manpower for assembly (thank you, husband), but are solidly constructed and incredibly sturdy. They look great, too! I'd recommend. March 27, 2014
Great addition to our living room! I'm loving the addition of the Wilton Etagere to our living room. We had a rather pesky wall in need of some decoration and this totally fits the bill. The neutral finish (not too brassy, not too chrome-y) really compliments the room, and the antiqued glass shelving provides a nice, unexpected glow that surrounds the objects we've placed there. I'm thrilled with our new Ballard living room and this piece really adds to the overall style of the space. Easy assembly, great quality July 15, 2013
Good overall but flawed This étagère looks nice overall and was very easy to put together. However, the shelf corners are cut on an angle so that they can be placed on the metal inserts. Two of my shelves had corners that were cut poorly, and there is approximately half an inch gap between the sides of the piece and the actual shelf where you can see right through. It bothers me still, and I feel that for the price of the furniture, I shouldn't have to deal with this. I would have expected better quality. June 9, 2013
Over Priced Although this is a substantial piece. I found that it was too much money for what it is. One of the corners was not welded properly and fell off during unpacking. One of the legs also had to be "tweeked" to be installed properly. Overall, it's a nice looking piece but too costly for the quality. April 6, 2013
It fit perfectly! I was very pleased with the etagere, it is as pictured, However I wasn't pleased with the delays encountered in the delivery. March 30, 2013
Beautiful piece We are using this in our bedroom and really like it. It is elegant and appears well made. The antique mirrors are very well done and the finish is very understated and pretty. A friend put it together in no time and easily. I believe the most expensive piece I have ever ordered from Ballard, and I am really happy with it. March 18, 2013
perfect for displaying glass collections It is a great piece of furniture that provides display ability while keeping an open feeling within the room. Only complaint would be that construction instructions are not real clear. December 3, 2012
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Product:MV289-Wilton Étagère
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