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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Whitley Desk 4.4 5 36 36
This is the most beautiful desk I've ever seen. I put this desk in cream under a bumpout double window in my master bedroom. The desk is my husband's. He loves it for its large desktop, and I love it for its beauty and character. My only regret is that the Whitley desk does not have deeper drawers. If you're using this desk as a functional desk, which we are, it definitely needs to have deeper drawers (reason for 4 stars, not 5). Otherwise, it's perfect! October 4, 2011
whitley desk review The desk is sleek, handsome and very nicely finished. I bought the mahogany- stained desk. The drawers are a bit more shallow than I expected, so do not hold much, even though there are two of them. The quality seems very good overall. Assembly was not difficult. June 17, 2011
Lovely large desk This is definitely more of a writing table than a desk, so if drawers are a requirement for you, perhaps looking at a different piece would be a better fit. The Whitley has a huge top surface, and that's about it... perhaps enough space in the drawer for a mouse and a mouse pad. We bought this for my husband's new home office (in the dark finish) and he loves it. It's big enough for a large lamp, his lap top, a phone, and anything else he might need during the day. Be aware that cable routing will be a challenge with this desk, as it is really just a slab on those beautiful legs - nowhere to hide anything. We're still debating whether to attach anything to the underside, but cannot bring ourselves to do it. It is beautiful. June 4, 2012
Absolutely Perfect! I just received this desk and it is more beautiful in person than it is in the catlog. It is spectacular quality and the design is stunning. June 7, 2011
Awesome desk, but watch for cracks in legs We love everything about the Whitley Desk -- color, design, size, and its "character." It is exactly what we wanted for a spot in our kitchen. We had the desk about three months when we noticed cracks in both legs. At first we thought they were cracks in the paint, but the cracks were much more severe. To Ballard's credit, a replacement set of legs was sent out. We are hoping this flaw was just a fluke because we like the desk so much. October 2, 2012
Exceptional Quality I've been looking for a desk for awhile now. This desk had caught my eye. I have purchased before from this site & was impressed withthe quality of my other items so I knew I wouldn't be disappointed. This had to be the easiest assembly job I've ever done & I've put together lots of furniture before. My only negative is that the drawers are rather shallow....can't fit too much. I would recommend this desk still....Top quality! November 28, 2011
Pretty and spacious except for drawer This desk arrived promptly and well-packaged from Ballard. It was pretty easy to assemble and probably took less than 30 minutes but it would be very difficult to do alone for a female because the parts are so large. I was glad to have help. The desk is very pretty and basically is true to the photos. I got the antique white color. My only issue with the design is the small depth of the two drawers. They're basically big enough to fit some pencils laid flat and perhaps some sticky notes. It will be fine but I would have liked a little desk storage for files or paperwork. April 26, 2014
Elegant, practical and excellent quality! The desk was shipped in a timely manner. I was impressed with how well it was packed. It is heavy, solid and has a large work space. I am very pleased with my purchase. April 18, 2014
Great looking and practical I'm very happy with this desk. I purchased the walnut finish and it looks wonderful. The shipping weight is 115 lbs. so it's helpful to have a second person available, but it assembled quickly and easily. The surface dimensions hold my 23" HP all-in-one, my printer and desk accessories with plenty of writing room to spare. Yes, the drawers are shallow but it's working out fine for me. I took away one rating star only because there's a small amount of side-to-side give and the desk shakes a little if bumped into. Nothing I'm really concerned about. June 18, 2012
A nice, solid piece of furniture I am happy with the quality and functionality of this desk. It is exactly as described. It was easy to assemble and came with small disposable tools to assemble it with. Assembly was simple; however it will require two people as it is heavy. Delivery company is not authorized to assemble. Possibly it could be arranged for an extra fee. March 21, 2014
well worth the wait Had been waiting for 3 months for this desk. But I am so glad I was patient... It is beautiful! Substantial enough for my space, but the lines are graceful and soft. I wondered if my husband would love the antique cream color, but it looks so beautiful in our space, he agrees with me. It took us about 25 minutes to put it together- very simple instructions. And it is very sturdy. Just perfect- I could not be happier! March 20, 2012
This desk its perfect for my beach house Its the perfect size and very sturdy, I love the curves on it very much a woman's desk March 16, 2014
I got this in the cream and it is absolutely a classic beauty. The lines of the desk are exquisite, it was easy to assemble and very sturdy. I'm an Interior Designer and VERY picky. This was for myself. You can't go wrong. June 11, 2011
Great Desk I just love this desk! Quality is nice, easy to assemble, it's the perfect working desk! I was worried that the "shallow drawers" would be a problem, but it's really not. (if in the future the drawer could be just deep enough to accommodate a stapler and tape dispenser - it would be ideal). November 23, 2011
Absolutely perfect I love this piece and I love its price. I bought the walnut finish. The color is rich and the piece is well styled with a solid and sturdy feel. It looks so great in my bedroom! I highly recommend it. October 6, 2011
I Found a Drawer Organizer that Fits This! High quality desk. Husband and father in law put it together in half an hour or less. Thinking of covering the top with glass, but so far the finish is holding up just fine after 6 mos. I bought this to work with the cream-colored Tuscan collection book cases and file drawers and it is a lovely match. Biggest concern, as many other have, was the depth of the drawers. Pens, small staplers, scissors, paperclips, etc fit fine, but I hate having all that rolling around in the drawer and none of our current drawer organizers fit in the shallow drawer. I finally found an organizer at a major bed and bath store that fits great! Its a small, clear, plastic, expandable interdesign drawer organizer that is made for makeup, but works nicely here. 1.25 inches high. Finding the organizer took this from 4/5 stars to 5/5 stars for me. January 9, 2013
Pleasantly Pleased! This is the perfect desk for my personal home office. The style is classic but not boring. The dark finish looks very rich and compliments well with a variety of accent pieces. I did purchase a custom glass top to insure the surface is protected. December 8, 2011
High quality, Tasteful desk The Pro's: Large working area. Can seat two. Simple elegant design, not trendy Solid wood, high quality Hand painted The con's: The white paint is yellow in some spots due to heavy varnish. August 10, 2011
Design, Yes. Quality, Not So Much Still love the design. And pretty easy to assemble -- though much heavier than expected. But the finish is pretty weak in many places. It is more 'distressed' than I thought and not in an artistic way. There are cracks in the paint in the detail work which are definitely not by design. And there are other imperfections that look more like a quality control issue than apurposeful effect. Need a taller chair to make it work as the desk is little higher than normal height to have proper body alingment. August 20, 2012
Gorgeous! Looks just like the catalog photo. Looks exactly like I anticipated - beautiful. It does require some assembly that takes two people to do it. This desk is well made and heavy. My husband cannot lift heavy objects so I enlisted the help of a friend to get it out of the box and put it together for us. It is packaged well but one of the 2 decorative buttons that go on each end of the desk was crushed in shipping. Have ordered a replacement part and did not need to send in the part that was defective, so that was a nice touch. I am completely satisfied with this lovely desk. November 29, 2013
Beautiful desk We purchased your desk for our vacation home. It assembled quickly and looks great in our office. Yes, the drawers are very shallow, 1 1/2 " deep (thank you other reviewers for the heads up) so I was prepared for them not to hold too much. I especially like the legs, very elegant and fit into our french country look. The top is large and spacious. I am very happy with this desk. August 15, 2012
Very Nice I have been wanting this desk for awhile now, I finally purchased it and so glad I did. I should have not waited so long. Assemble was easy but needed two people to help turn desk upright after assemble. November 24, 2013
Beautiful, Sturdy Desk This desk works really well for me. It took 2 of us just one hour to assemble. It looks exactly as I hoped it would and fits well in my living room. I wanted a broad, flat surface, upon which I could do work (with laptop and external monitor and mouse), wrap presents, write cards, and more. This beautiful desk satisfies those desires and more. April 4, 2012
Beautiful Desk and Work Space This desk is as lovely as I had hoped, and we love the large workspace it provides. The two drawers are perfect for storing small items and several project folders. April 1, 2012
Nice looking but flaws in the finish Looks very nice and is of good quality, but the desk top had flaws in the finish. The appearance has a nice shine, but in several spots the finish is worn, almost like it was rubbed with sandpaper. I am going to use this desk for work so I am not too concerned. But if you are using it expecting it to look really nice, I would shop elsewhere. October 31, 2013
Beautiful Desk! The desk is gorgeous, it has a beautiful finish I gave it 4 stars only because I wish the drawers were a little bigger. November 23, 2011
Beautiful Piece of Furniture! I sent an email to customer service the day the desk arrived! What a gorgeous piece of furniture. Packaged with the utmost care. I can't say enough about this company, one of the best mail order companies for good quality out there. June 18, 2011
Writer looking for the "perfect place to work" I was skeptical about ordering a desk from an on line source...desk is beautiful! Construction is solid and well made. Assembly was relatively easy with one exception...holes in leg did not line up and my husband had to drill to enlarge. Customer Service adjusted the cost to offset this issue. Very elegant writing desk! May 31, 2013
This Product is Gorgeous When I unpacked my Whitley Desk I was so pleasantly surprised at the size and detail of the workmenship put into this elegant piece. The scrolled legs are magnificient!!! I can't wait to show it off to family and friends. I will be using it in a beautiful room to make lovely family albums, wrap beautiful presents and write heartfelt letters. I'm sure I will enjoy it for as long as I can and then hand it down to someone special. September 13, 2012
Lovely desk I am very happy with this desk. It is sturdy, the drawers slide easily and it was easy to put together. It is heavy and I did need two people to lift it. I bought the ivory one and the color has a very slight yellow to it. I like that you can see the brush strokes in it too. Overall, quite lovely. September 12, 2012
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Product:MO378-Whitley Desk