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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 41 reviewers.
Rated 2 out of 5 by Sad to say...this is poor quality This is the first time I've felt compelled to review a product. I purchased this desk because it fit in beautifully with my decor. When the desk arrived there were a few dents and scratches. I called Ballard and they offered a discount or to replace. I took the discount thinking it was due to shipping, but since then (a mere few months) there have been other issues confirming the quality of this desk is terrible. I am guessing it's made from a very soft wood or composite because it has dents and actual chips (chunks of wood) from gentle bangs have come out of the desk...such as when the desk chair got gently pushed in too far by my daughter. Needless to say, I am disappointed. I am not very hard on my things, which is even more frustrating. If you are looking for durable, quality craftsmanship, this desk isn't for you. Aside from that, I absolutely love the desk and will continue to patch and mend to hopefully keep it for as long as possible...but not sure how long that will be. September 15, 2015
Rated 5 out of 5 by Love this desk well made, easy to put together; only really need a second pair of hands to lift it bc it's so heavy; but I put this together myself (petite female) Classy, durable, high quality. Warning, drawers aren't very deep... but it's so beautiful, had to keep. The only thing I'd change is the depth of the drawers. September 6, 2015
Rated 5 out of 5 by Love this desk! Love this desk! Just what I expected! I would recommend it. May 21, 2015
Rated 5 out of 5 by Divine Desk I am very pleased with the Whitley Desk for my space. It was daunting at first to put together. But after getting started with the tools provided I did not even have to ask for help from my husband. It is very heavy so I did have to ask for help to move it. The desk in my opinion is WHITE more so than ivory with minimum distressing. A beautiful addition to our home. May 2, 2015
  • 2015-11-30 T09:28:44.666-06:00
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Product:MO378-Whitley Desk

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