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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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White Heron Giclee Print 4.4 5 18 18
Makes a Beautiful Statement This is a gorgeous print. Thank you to all who reviewed before me so that I knew exactly what I was getting picture quality wise. This is a print so there's no texture but you cannot tell when it's hanging on the wall. The frame is simple so the print stands out. I have been considering this artwork for over a year and I'm really glad I finally took the plunge. It's very large and very long so be sure you have the space, especially vertically. I had to knock off a star for two disappointing reasons. The frame had a very slight nick in it on the edge. It's not noticeable when it's hanging but for the price I expect better quality control prior to packing. The other problem was when we hung from the wire it pulled the print creating a wave effect in the image because the print is quite thin. The wire hanger won't work without reinforcement on the frame which we plan to do but should not have to. We've hung for the time being using the wood frame on a hook rather than the hanging wire. September 28, 2014
disapointed the description of the "13 step process" lead me be to expect it to be more textured..I know it is just a print but it is very "flat"..for that price I would have expected a slight hand-finish to provide texture. Regrettably, I was disapointed, July 7, 2014
Wonderful Print I just received this a few days ago and I absolutely love it! I bought this for my vacation home in Florida and it looks fabulous hanging on the wall. Already have received several compliments on it. It's a very large picture, so be prepared to have a big wall space to hang it on. The colors are pretty exact to what they show online, the only exception might be the white heron looks maybe a little "brighter" online than in person. Definitely the colors are very soft, which I personally think is nice because it will blend easier with different room styles and wall colors. July 7, 2014
Not as Expected I wanted to LOVE this piece - it has exactly the colors and feel I was looking for. I was so disappointed when I received it - I can't explain what was wrong with it except to say the colors were muddled and somewhat flat. I think a print would have looked better. Spent and arm and a leg to send it back! June 20, 2014
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Product:WD548-White Heron Giclee Print
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