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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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White Heron Giclee Print 4.4 5 17 17
It's as beautiful in my home as it was in the catalog. I thought it would be a rough texture not smooth. If it had been, I would give 5 stars! I do love it! April 28, 2014
Absolutely beautiful Even very close, this looks like an oil painting with very heavy strokes. Even though the piece is very large, it is graceful and calming and doesn't overwhelm. The centerpiece of my dining room. Everyone who gets a look at it makes a comment. This will go well with grays, blues, browns, worn oaks, tan, beige, creams---very stunning! It can be elegant or casual. March 10, 2014
Life-like! This painting is so life-like, I feel as if I could touch the heron! My only hestitation is that it is not three dimensional. I wish it were hand touched with paint, but most people don't realize it until they touch. It's large and perfect for a large space! I wish there were more pieces simliar to this! February 22, 2014
Love Love this print! It is elegant , timeless and perfect. February 22, 2014
Very pleased! Several people have touched the canvas to see if it has texture because it looks like an oil painting. I wish it had some texture just to throw people off but otherwise it looks great for the price. September 11, 2013
White Heron Giclee We bought a second home in the south and absolutely LOVE THIS PRINT for that home!!! Please do more birds..........flamingos and such! Wonderful product!!! June 22, 2013
Beautiful Beautiful print...everything I had hoped it would be when ordering. Very high quality....have received many compliments on it. May 30, 2013
Great picture for the beach I bought this "big bird" art work for the living room of our beachfront condo. It is perfect. The colors are the same as online and in the magazine. It has become a conversation piece that we truly enjoy. May 23, 2013
This print immediately drew me in and captured my attention. I knew I had to have it! I also knew I probably could not afford an original painting by the artist, so I decided to go for the next best thing and purchase this print. Although costly I'm thrilled that I just went for it! The print is absolutely beautiful and when you stand back and look at it...it actually does look like an original painting that has movement and texture. We found the perfect spot to hang the print in our Master Bedroom, which is decorated in a coastal themed design. I smile every time I look at this piece of art now hanging in my home! April 16, 2013
Not exactly what I was expecting. Don't get me wrong, this is a nice piece of wall art, but I would call it wall art, not a print. I debated over and over as to whether or not I wanted to chance buying this without seeing it first, as it is a costly item for me. I went ahead and got it. I am not sure that I am keeping it, as I am disappointed in it based on the other reviews and the description provided by this website. The 13 step process they describe is only on the original - which you are not buying here. When you look at it online, it appears to have texture and movement within the piece, but what you get is flat, copy on canvas...not at all what I was hoping or paying for. My daughter thinks it's fabulous, but she's not the one who paid for it. Still in conflict whether to keep or not. It's not awful, it's just not as nice as I was expecting. April 6, 2013
eye-catcher Really nice print, very large, calm and relaxing colors. Have it across from our soaking tub. Highly recommend! March 15, 2013
LOVE THIS PRINT This print looks awesome at the beach house...total conversation piece especially since I am located along the Gulf of Mexico. Great size and color that blend well with all the beach tones. Love it and highly recommend it! April 24, 2012
No Ruffled Feathers Perfect for our bathroom as it is both colorful and quiet at the same time. Installed lights to highlight it. Beautiful. The size is perfect. It makes a statement. February 2, 2012
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Product:WD548-White Heron Giclee Print