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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 21 reviewers.
Rated 5 out of 5 by I love this print! I bought this and absolutely love it! The colors are soft and as pictured. It is flat but cannot tell unless you are really close and look really hard. Very well made. Allison Wickey had beautiful paintings! I would love to see more of her stuff at Ballard since I can't afford the original paintings. October 31, 2016
Rated 5 out of 5 by Just Beautiful Received this today. The packing was done very well so no damage to the canvas. When I first saw the canvas I was taken back with the beauty. I did not order the frame and I am glad I did not as it is very well constructed. There is a wood frame with a center bar for sturdiness which the canvas is attached to. It is not a flimsy canvas. While there are not brush strokes to feel, it looks like there are brush strokes when I looked at the canvas after it was hung. It is stunning, and it is hung in my bathroom above the tub. Recommend this highly. October 5, 2016
Rated 5 out of 5 by This picture is absolutely beautiful When I got this delivered I couldn't wait to open the box, it was absolutely beautiful, The colors were amazing and looks so good on my beach themed room wall, I highly recommend this picture especially if you have a beachy themed home! beautiful!!! May 24, 2015
Rated 4 out of 5 by Makes a Beautiful Statement This is a gorgeous print. Thank you to all who reviewed before me so that I knew exactly what I was getting picture quality wise. This is a print so there's no texture but you cannot tell when it's hanging on the wall. The frame is simple so the print stands out. I have been considering this artwork for over a year and I'm really glad I finally took the plunge. It's very large and very long so be sure you have the space, especially vertically. I had to knock off a star for two disappointing reasons. The frame had a very slight nick in it on the edge. It's not noticeable when it's hanging but for the price I expect better quality control prior to packing. The other problem was when we hung from the wire it pulled the print creating a wave effect in the image because the print is quite thin. The wire hanger won't work without reinforcement on the frame which we plan to do but should not have to. We've hung for the time being using the wood frame on a hook rather than the hanging wire. September 28, 2014
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Product:WG139-White Heron Art

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