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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Wall
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Whimsical Print 4.7 5 71 71
Lovely prints I ordered Dragonfly I and Dragonfly II several months ago and realized I didn't submit a review! These prints make me smile every time I walk into the room: the colors are wonderful and work nicely with our neutral color palette and with a few pops of red - the look is wonderful. The frames are nice quality and the matt looks top notch. I have received a number of compliments on the prints and am delighted with this purchase. Thank you Ballard! January 13, 2014
These were the perfect fit for my breakfast area. Colors are vibrant and fun content. I have ordered a lot ofthe Ballard products during my house redecorating . I have been very pleased with every facet of my transaction. From the inspiring catalogs to the helpful pleasant people on the phone to the packaging and delivery of the product. The quality of each piece has been pleasantly upscale. My home looks classy, cozy and very welcoming. I will be a return customer. Many thanks. November 24, 2013
Lovely Grouping We purchased this group of four to go on the peaked wall above the windows in our sun room. They perfectly complement the plants in the room and the outside views of our windows. I waited a year to purchase these to make sure that I could not find anything that I liked better. They are well made, and the colors are lovely. The glass in one picture was broken when it arrived, but we quickly received a replacement. November 20, 2013
Love these prints I purchased all four of the whimsical prints. We put them on a large wall going up the stairs. This is such a huge wall we have struggled with what would be the right thing to complement the space. These pictures are perfect. They look great, couldn`t be happier. November 13, 2013
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Product:WD379-Whimsical Print