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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Whimsical Print 4.7 5 71 71
Love the prints! I was hesitant to buy artwork online and was pleasantly surprised at the quality of the prints. They are beautiful and look great in my living room. September 27, 2012
Natural Beauty and Complete Satisfaction I wanted to add some "nature" to my home office to balance the "business" aspects of the room and soften the effects of printers, computer screens and laptops! This print was just the ticket! I ordered Butterfly II and love it. The colors are soft, yet rich. The details found within the drawing, itself, are also very interesting. The frame is a deep brown/dark chocolate and the matte is a creamy, buttery white vs. stark white...very soft and works well with the red tones of the print. I wish I had the wall space available that would accept all 6 of these...as it is, I'm completely happy with the one I do have! July 3, 2011
Lovely prints I ordered Dragonfly I and Dragonfly II several months ago and realized I didn't submit a review! These prints make me smile every time I walk into the room: the colors are wonderful and work nicely with our neutral color palette and with a few pops of red - the look is wonderful. The frames are nice quality and the matt looks top notch. I have received a number of compliments on the prints and am delighted with this purchase. Thank you Ballard! January 13, 2014
Terrific from a distance I bought the two dragonfly prints (I skipped the butterflies) and they are impressive looking in my bedroom, and the colors are exactly as advertised. But up close, they lose their impressiveness and look like what they are... mass produced artwork -- a little flat, a little "pasted together" and a little elementary. The frames and mattes are good quality, however, and they arrived in excellent condition. October 30, 2012
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Product:WD379-Whimsical Print