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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 73 reviewers.
Rated 5 out of 5 by Gorgeous color I love my new framed print! The colors are beautiful and the mat and frame give it an expensive looking finish. It was just what I was looking for! April 7, 2011
Rated 4 out of 5 by beautiful prints, but slight color differences from what I was expecting. The prints themselves are beautiful. The mats are a little too warm of a shade for my house - they are almost peach. The frames are also more brown than black, which I was not expecting. These are not defects in any way, just the risks you take when you order from a catalog instead of seeing something first hand. I am very pleased with the quality. April 6, 2011
Rated 5 out of 5 by Great look, great bargain. Better than I had anticipated. The colors are richer than they appeared online. All of them look great on the wall. I am very pleased with my purchase. A great bargain, too. April 2, 2011
Rated 5 out of 5 by just as pictured The whimsical bee prints were shipped and received quickly and were packed very well. The colors in the catalog were very true to life which was important to me because of the wall paint I wanted them to blend with. And the bee motif is one that I have scattered throughout my home, so I was so pleased to find these particular prints. March 17, 2011
Rated 2 out of 5 by cheap frame I bought this picture to go with the one I bought a few years ago but it has a cheaper frame on it that doesn't match the earlier one. Not nearly as nice March 16, 2011
Rated 5 out of 5 by Pictures are true in size and color Love the prints! They are true in size and color. The depth/shading of the color is great along with the frames. I would recommend. Great choice! March 16, 2011
Rated 5 out of 5 by Beautiful colors! I purchase two of the dragonfly prints and just love them. The colors are better in person than in the catalog. The mat is a little more yellow than cream but works perfectly in my room. Good quality frame. March 16, 2011
Rated 5 out of 5 by No prep-ready to mount The quality is first rate, great color/detail in the prints, and ready to place and enjoy! March 16, 2011
Rated 5 out of 5 by Beautiful detail I love the print. It has beautiful detail. The colors found on the website are very true, so it matches perfectly with my family room. March 16, 2011
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Product:WD379-Whimsical Print

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