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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Whimsical Print 4.7 5 66 66
Butterfly botanical pictures I love these pictures - the dark frames are beautiful. June 29, 2012
Dragonfly prints Having loved these prints for years, I finally had the perfect room to use them in! They were shipped in very protective packaging, looked as beautiful as photographed, and are amazing in the room. Go ahead, take the plunge and order these prints! If you have room, get all four!!! June 4, 2012
The prints are beautiful! I love these prints! A few years ago I bought the dragonflies for my guestroom. I've just redecorated & moved the prints to the dining room. I then bought the two butterfly prints to complete the set of 4. I was surprised to find that the frames don't match exactly with the two I already own. (the older ones have a small gilded edge to the black frame.) I hung them in the adjoining room, so it's not a big deal, but I was a little disappointed. If I ever hung them all together, it would be though. May 13, 2012
Great size & color Love my new prints. They were bigger than I thought they would be, and the colors are vibrant and well-depicted in the catalogue. April 21, 2012
This product is beautiful. I had been looking for botanical pictures to go with my newly decorated bedroom. They are just perfect and the colors are great. I couldn't be more pleased. April 14, 2012
Nice frame and good composition. I love these botanical prints. This is the third one I have purchased. They look good in either comtempory style or French Country. April 15, 2012
Great print/way overpriced. This print is very nice but not worth the price. Will not be buying others unless on sale. April 8, 2012
Nice print but the frame has changed I bought one of these prints a while ago and bought a second one. The frame on the second one is definitely not as nice as the first...a little disappointing. March 19, 2012
These prints are exactly as pictured .. I had been looking at these prints in the catalog for months. Each time I saw them I loved them a little more. They are exactly as pictured ... great, vibrant colors, with clear details. I love the colors, the frames, and the matting. They are a perfect fit for this nature loving family. October 7, 2011
Fun colors! I'd long planned to buy some traditional botanical prints for my new home. But boy am I happy that I waited until I saw these. The colors are just bright enough to add interest and fun. And the drawings are very detailed. The frames are very nice. The only change I would make is the matte; I would upgrade it to two or three layers. I purchased one each of the dragonfly and butterfly; I plan to purchase the 2nd butterfly and hang all three together. Can't recommend these enough! July 28, 2011
Enjoying these prints! We purchased two of these, a dragonfly and a bee. We hung them in our den which has an "old world" flair. They fit in perfectly, we thought a botanical print would give that feel also. These have slightly more color than standard botanical prints. They are lovely and both my husband and I enjoy them. They were shipped beautifully and arrived when stated. April 9, 2011
Gorgeous color I love my new framed print! The colors are beautiful and the mat and frame give it an expensive looking finish. It was just what I was looking for! April 7, 2011
This print has beautiful color and details. This goes well with some of my other Ballard purchases and really ties my whole room together. April 9, 2011
No prep-ready to mount The quality is first rate, great color/detail in the prints, and ready to place and enjoy! March 16, 2011
Gorgeous Butterflies and Dragonfly These prints are of the highest quality. The colors are as pictured but with a lush antique muted feel. The matte is cream and the frame is black. Simply gorgeous. Packed really well and arrived in pristine condition. They are quite large in scale. But, that was perfect for over my sofa. November 10, 2011
Beautiful Prints I love the two prints. They are beautiful matted and framed and exactly as they appear online. I received them quickly and they were packaged carfully so that there would be no danger of breakage. My only complaint is that the wire hangers on the back are at two different lengths. It was challanging to hang these pictures side by side evenly. April 21, 2011
Too hard to pick a favorite! I first saw the butterflies and dragonflies several years ago in the catalog, was instantly smitten but decided to wait. Later, the bees were added AND there was a sale, so I ordered all six prints and couldn't be more delighted. They are all so rich in color and detail! Samantha Carlisle is such a versatile, talented artist. I've had them for weeks and can't pick a favorite pair or individual insect print; I adore them all! The bees might be the most whimsical. Each print was well-padded in its own box, in flawless condition. (Hint: The set of three entomology plaques go great with this group.) May 23, 2011
beautiful prints, but slight color differences from what I was expecting. The prints themselves are beautiful. The mats are a little too warm of a shade for my house - they are almost peach. The frames are also more brown than black, which I was not expecting. These are not defects in any way, just the risks you take when you order from a catalog instead of seeing something first hand. I am very pleased with the quality. April 6, 2011
Great detail I ordered the pair of dragonfly prints as well as one of the single bee prints for a set of 3 to hang in the master bedroom in our lake house. They are perfect subjects for a place we enjoy getting back to nature. They are great quality and arrived in perfect condition. April 16, 2011
Exactly what I was looking for! I love the prints I ordered. They are colorful and the coloring around the edge makes them look old. April 22, 2011
Beautiful colors! I purchase two of the dragonfly prints and just love them. The colors are better in person than in the catalog. The mat is a little more yellow than cream but works perfectly in my room. Good quality frame. March 16, 2011
Great subject matter I received my 4 pictures quickly and they were well individually packaged. The quality of the prints and framing are beautiful. I received many compliments from friends on how great they look on our wall. February 17, 2012
Beautifully detailed, gorgeous colors These prints are absolutely lovely. They are perfect accenting either side of my fireplace. Love the depth of color and the detail. Definitely worth purchasing. December 27, 2011
Love them! I LOVE my new butterfly botanical prints. I hung them on the wall next to the staircase and they look beautiful, Great quality for the price! December 7, 2011
Perfect, beautiful. Great pictures, great value. Exactly as shown. Wonderful colors. December 3, 2011
Lovely and expensive looking These prints are truly beautiful and look far more expensive than they are. They came carefully packed and very quickly. I would recommend including hanging nails for convenience. November 14, 2011
Love the colors! I am so pleased with the Dragonfly Whimsical Prints I ordered! The colors are so pretty and pop much more than the pictures online show. I have them hanging in my kitchen, but they could go in any room. I have gotten so many compliments on them. I was happy with the price as I ordered them on the 20% discount sale! You will not be disappointed if you order them. April 15, 2011
Whimsical Print - Set of 2 I chose the dragonflies, love the pictures, content, color and size! They look great in my living room. June 23, 2011
just as pictured The whimsical bee prints were shipped and received quickly and were packed very well. The colors in the catalog were very true to life which was important to me because of the wall paint I wanted them to blend with. And the bee motif is one that I have scattered throughout my home, so I was so pleased to find these particular prints. March 17, 2011
The pictures are perfect in my house! The prints are beautiful and they look perfect in my living room! Everyone who has seen them has commented on how beautiful they are! April 17, 2011
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