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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Whimsical Print 4.7 5 71 71
Glad I bought them . . . but . . . I've been looking at these pictures for a long time and finally ordered them. They are beautiful and I do love them. But . . . the settings where they are pictured in the catalogues must very large as they don't appear as big as they are. I know that the dimensions are listed, but I admit that I didn't do the measuring I should have. We have nice sized rooms with 9 foot ceilings, but the place I planned to hang them over the bed just didn't work, hanging them over the headboard placed them too high. I am still studing my bedroom to be sure that they will work in another place. I suggest that purchasers do careful measuring in the area where they will hang, perhaps making a template to better visualize how they will fit in. These pictures would be just as lovely in a smaller size. I commend Ballard Designs on the packaging, the pictures arrived in very good condition. July 13, 2011
Great, classic look These nature prints have a great, classic look that go with any decor. My house is full of Ballard furniture and accessories that always draw compliments from my guests and these prints are no exception. I now have all four and arranged them across an entire wall asymmetrically for a great, bold impact. Please get the bees back in stock! I want to add 2 more to my collection :). December 12, 2011
These were the perfect fit for my breakfast area. Colors are vibrant and fun content. I have ordered a lot ofthe Ballard products during my house redecorating . I have been very pleased with every facet of my transaction. From the inspiring catalogs to the helpful pleasant people on the phone to the packaging and delivery of the product. The quality of each piece has been pleasantly upscale. My home looks classy, cozy and very welcoming. I will be a return customer. Many thanks. November 24, 2013
Lovely Grouping We purchased this group of four to go on the peaked wall above the windows in our sun room. They perfectly complement the plants in the room and the outside views of our windows. I waited a year to purchase these to make sure that I could not find anything that I liked better. They are well made, and the colors are lovely. The glass in one picture was broken when it arrived, but we quickly received a replacement. November 20, 2013
Love these prints I purchased all four of the whimsical prints. We put them on a large wall going up the stairs. This is such a huge wall we have struggled with what would be the right thing to complement the space. These pictures are perfect. They look great, couldn`t be happier. November 13, 2013
The prints are absolutely perfect. I looked at these prints for over a year trying to decide if I really wanted them. When I finally ordered them and they arrived, I was totally amazed at the quality and appearance. I keep going back into the room where they are hung just to look at them again. I love them!!! January 19, 2012
Love them! The pictures are beautiful and vibrant. I ordered the butterfly prints and am now going to order the dragon fly prints. I currently have the prints in my family room. They have a subtle yet eye-catching quality to them. I am purchasing the dragon fly prints for my dining room. Another great product by Ballards! February 18, 2013
cheap frame I bought this picture to go with the one I bought a few years ago but it has a cheaper frame on it that doesn't match the earlier one. Not nearly as nice March 16, 2011
This print is beautiful I purchased this print for my husbands office and love it! The colors of the print are beautiful and the quality of the frame make it an exceptional piece. I bought this during the Bring Home Ballard promotion, what a fabulous deal! November 1, 2012
Great prints I'm very happy with these. I ordered one, then two more. I'm using them in my dining room/living room. The frames on these are especially nice. Good size, contemporary botanical prints with neutral browns/greens, some black and pops of red. October 24, 2012
Beautiful addition to my home! I am very pleased with the prints I ordered - one butterfly print and one dragonfly print. The frames are very good quality, the prints are beautiful, everything arrived packed very securely, and they look fabulous in my home! They also arrived very quickly after my order date. I would recommend these very highly. August 31, 2012
Love them I have been looking at these prints for the past year and when I saw them on sale I ordered both Dragon Fly prints. They are incrediable and complete my living room. I could not be more pleased and I have recieved so many compliments. September 7, 2012
Perfect size! Loved these prints - great size that can be used in any room plus the colors are perfect - not too pastel and not too bold. September 4, 2013
Excellent quality. I have gotten many complements. I love these butterfly prints. I wish I had another place to add the dragonfly prints, too. Would highly recommend these to anyone that likes traditional or eclectic styles. April 20, 2012
My favorite Ballard Design find We needed some artwork to go over our fireplace mantle, and when I saw these prints, I knew they were just what we were looking for. We ordered the two dragonfly prints and could not be more thrilled with how they look. The colors are very pretty, kind of soft, but beautiful. I love that they bring a little big of nature indoors. I've bought a lot of things from Ballard over the years, but this might be my absolute favorite. July 23, 2011
Good quality and exactly as represented in the catalog The prints and frames came in a well-packaged box and there was no damage to either frame. The quality is high and they look exactly like I expected. June 25, 2011
Beautiful detail I love the print. It has beautiful detail. The colors found on the website are very true, so it matches perfectly with my family room. March 16, 2011
Awesome prints! I absolutely LOVE these prints! I have had my eye on them for years and now finally found the right spot for them. They finished our den perfectly! Very high quality and packed securely so no damages. I bought all four, 2 butterflies and 2 dragonflies! I don't normally pay this much for prints but as I said I had been wanting them for years and now so glad they were still available. Worth the $$$$ May 24, 2013
Everyone loves my new pictures! I have had my eye on these 4 pictures for a long time. They are a bit high in price, so I waited for a coupon before ordering them. I love the color they bring to the room and just about everyone who comes over, falls in love with them. June 1, 2013
Fabulous Prints Just received my Dragonfly prints & I'm ready to order the Butterflies!! I have made several Ballard purchases & I'm always happy with the quality of the items. March 8, 2012
Beautiful prints I recently bought these additional prints because I was so very pleased with the first two. These do not disappoint! The colors are such that I can use them in several areas in my home, which is a nice problem to have, I suppose. The frame is quite nice as well. Overall, very impressive. March 27, 2013
Lovely prints I purchased 3 prints -- the two butterflies and one dragon fly, to hang over my sofa. They are large prints and fill the space perfectly. I'm very pleased with the quality and think they are true to the catalog description. March 28, 2013
Amazing!! I have been a long time Ballard Design customer. I purchased all 6 of these gorgeous prints. Believe me when I say that the photographs do not do these prints justice. I have 4 in the sitting area of my Master Bedroom, and 2 in the adjoining Master Bath. They are unusual, and framed so beautifully. It may seem a bit expensive, but these are forever art. I will never part with these, they maybe moved around, and then passed down to my children. Gorgeous in just the right sizes , colors, and overall quality. 5 of 5 stars. Great work Ballard. February 21, 2013
Don't look too close. After contemplating ordering this picture for over a year, I finally decided to go ahead and purchase the two butterflies as a group. The pictures were received in a timely manner and the packaging was well done, with the pictures arriving in perfect shape. My disappointment lays in the quality of the print itself. The colors are not as vibrant as they appear in the catalogue and online and I feel if I looked closely enough, I would be able to see the pixelation. The pictures almost have the quality of a poorly done enlargement. I was expecting something much better. February 13, 2013
Whimsical Great prints and good value product. Would have liked more sophisticated options for the frames March 28, 2013
Excellent quality Packed very well and arrived in perfect condition. The frames are very nice and of wonderful quality. The prints were exactly as they were shown in the catalog-love them! March 15, 2013
Just as I thought it would be I have admired and wanted at least one of these prints since I saw them marked "new" in a catalog. I didn't really have any place to put one until we did an office for my husband. He took a picture from our living room for his office and I was ordering. I love it and wish I had room for another. February 16, 2012
Colors are flat I ordered all four of these prints. One arrived with the glass broken. I expected the colors to be more vibrant than they were. They didn't look as expensive as they were. Returned all. October 7, 2012
I love these prints! I purchased these prints for my office. They arrived carefully packed and in perfect condition. They were nicer than I expected for the price, so much so that I was tempted to keep them for my home. I did put them in my office and all my coworkers admire them. September 9, 2012
I Love These Prints I bought four of these prints at the time they were offering six which included a bee print that is no longer available. I have them in a newly enclosed porch on four walls - they are gorgeous and really make the new room. The frames are very well made for the price and the dark brown color enlivens the room. August 27, 2012
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