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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture

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Wesley Media 60 inch Console with Hutch 4.5 5 4 4
Good looking, well-made, color more yellow/cream than in photo On the plus side: the unit components (two pieces) are very well made. The piece looks good, and the top hutch is shallow enough to sit against a wall without swallowing up the room.. It's very sturdy. Nothing about it looks cheap or flimsy. It arrived in very good shape. I love that the doors can be closed while everything is on. On the minus side: technically the shelves are movable but it takes a bit of work to do so. It took some maneuvering to get the cable box into the shelf because it's too wide to slide right in so the top shelf had to be removed. Color-wise, it's also much more yellow/cream than it appears in the catalog. I was expecting more of an off-white. One other thing: it took two days and two people days to unpack it. The packing kept it in good shape in transit but expect a challenge when unpacking. March 16, 2011
Great console We bought this for our game room and it looks fabulous. It is a cream color, not white, as others have mentioned, but the color is very rich. Quality wood surface, heavy. It is packed almost too well--took more than 2 hours to get it completely unpacked and the many layers of boxes and styrofoam and wood crates cleaned up. But not a scratch on it, so worth it. Components fit nicely, plenty of cutouts for cords, nice DVD storage. Great value. August 16, 2011
I love my console and hutch. I am so pleased with my Wesley media hutch. I couldn't believe how perfect it fits in my living room. It's a fabulous piece. The only thing I could have wished for is a matching coffee table to finish my room! I'll be buying from Ballard again. May 8, 2011
Excellent quality I am so pleased with this console!! I am only giving it 4 stars because the color was more yellow than as described.. Otherwise, it's an excellent product, and fits in any decor & is the perfect size for a smaller home. May 27, 2012
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