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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vineyard Stripe Rug 4.7 5 7 7
A beautiful and well crafted compliment to any home. I was hesitant ordering a rug through the catalog, but I was delighted to find that it is a Capel Rug, one of the finest commercially made braided rugs made in North Carolina. I have another Capel in my home that looks as good today as when I bought it. The Vineyard Stripe displays craftmenship and style, and should wear well for many years. It's clean and modern, yet homespun design works with any decorating scheme. April 30, 2012
Perfect color First, I need to say that I love Ballard and their products. This is the reason I ordered this rug from them. I needed this style and color and could not find anything else that would do. Even though the rug seems to be of good quality and is what I needed, I felt as if it was overpriced. By the time I paid fees, I had a little 3x5 rug for more than I would of liked to pay. I would of liked it to be larger, but did not want to even go higher. June 10, 2012
Just what I was looking for I ordered 2 of the smaller rugs to use as sink mats in my master. The quality is great, the color is a perfect navy and white, and so far they have held up beautifully. The only negative is that it seems that the products from Ballard are taking longer and longer to ship. If you need this right away perhaps you should shop somewhere else. May 26, 2013
perfect - bright and casual for our kitchen eating area. we were looking for a rug to replace one that had gotten tired-looking. This brightens up the area and adds warmth and color without being too formal. It has a beachy casual look but isn't cheap-looking. Nice quality! I also like that it is made in the US! May 19, 2012
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