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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 20 reviewers.
Rated 3 out of 5 by Nice ottoman but upholstery is below average I very much love the square storage ottoman With custom order fabric. The fabric was beautiful and I love everything about it. Unfortunately the upholstery work was unsatisfactory with visible staples near the buttons on top and a couple of creases which should have been smooth (the fabric wasn't pulled taught before it was sewn. June 26, 2016
Rated 5 out of 5 by Gorgeous & functional I purchased this item 18 months ago; it looks like it was delivered yesterday. I purchased the Hinsley (Manchester) chair to accompany it, both upholstered in velvet turquoise. The wheeled legs in ebony are vintage in appearance and purposeful. Both the ottoman and chair are truly stunning. I was apprehensive to select such a bright color, and an item that wasn't a true match with the chair, but the two stand alone in our master bedroom and are very elegant. I love the tufted top and it stores our throws perfectly, as well as any "need to put away items" in a hurry. LOVE it. Am so happy we choose this ottoman. Am considering purchasing one for our family room. May 22, 2015
Rated 5 out of 5 by Great for the price This ottoman is perfect for my home. It is well made and very sturdy. I love my fabric choice ( got sample first). Of course no problem to screw on four legs. If you're looking for a good sized storage ottoman, this is for you. March 18, 2015
Rated 5 out of 5 by Perfectly Wonderful Ottoman-Thank You! I have been looking for an ottoman that would fit in my rather small area for my guest room in front of my love seat and this worked great! I wanted something that could be used as a foot rest as well as a table or extra seating. It is very well made, a nice solid piece, has the bonus of extra storage space, has castor wheels to move it about if needed and a hinged lid that will not come down on your fingers when storing stuff in it. I had it upholstered in Ballard Design's material Alex Beige (which is actually a pale sage green with a grayish tint, I ordered a swatch to make sure it was the color I wanted) and it is just beautiful! It took awhile to get but it was worth the wait. It was packaged great and all you have to do is screw on the castor wheels, very easy. I'm very glad Ballard has this to offer. It is a piece that will be around for many years to come-Thanks again! March 15, 2015
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO051-Square Tufted Storage Ottoman

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