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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rubber Boot Tray 4.8 5 537 537
Repurposed Rubber Boot Tray I love the look and feel of the rubber boot tray. I am however using it for a dog dish tray. It looks great with the Dog Food Container that I also got from Ballard Design. It works great because it catches the water that the dogs drip and the dog dishes and the food container all fit nicely in the tray. And best of all, the tray fits in with the decor in our living room, where we have the dog dishes. March 10, 2012
How did I live without it. This is a must have product for any environment, it helps to keep the floor dry in the wet days and the snowy winters. It also is a good way to keep those shoes nice and tidy at the front door, I am going to order one for my back door. February 17, 2013
Excellent Durability, Perfect Size Men's shoes fit perfectly, muddy and snow covered boots are contained. It also gets the Puppy Seal of Approval for naps! (See attached image for puppy) Highly recommended. October 12, 2012
Mudrooms deserve good stuff too! Let's face it, an active lifestyle, especially one that allows kids to be kids and parents to be kids right along with them, requires utilitarian items such as these that are best suited out in the open rather than tucked away out of sight. It may as well be attractive and look as though you really shopped for it. Sure, you can pick one up at a local discount, hardware, or home improvement store, and it will serve its purpose, but it won't be as large, its drainage grooves won't be as tall, it won't be as attractive, and it won't be as durable. In our house, this boot tray easily accommodates four well-sized pairs of adult shoes/boots and as many as seven pairs of youth shoes; its drainage grooves are cut tall enough to keep the boots out of the drippage and dirt; it looks neat and substantial; and it holds up to daily, all-day use like none other I've had. Its straight-lined, rectangular shape allows it to line up neatly against a wall or side-by-side with another, making the mud room actually look tidy! Its weight and heavy-duty rubber keep it in place. Its flexible sides are the perfect height and stay standing yet allow for the occasional plopping of boots by a youngster or an in-a-hurry adult. It cleans up well also...looks good as new each time. Again, as long as you need an items such as this, you may as well invest a little extra money into it to get a lot of extra life and style out of it. March 17, 2011
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Product:AM817-Rubber Boot Tray