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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sarah Storage Tower - Shoe & Handbag 4.8 5 12 12
Quality, Roomy, and Easy to Organize and Find Shoes After searching for a shoe organizer that would have enough room per cube or cubby, hold enough pairs (24!) of shoes/shoe-boots/5.5 heels, etc, and have a quality appearance, and good, solid construction, even lining in each cube-- this is it. The shipping was quite pricey, approx. $140+ but it is a very heavy piece, and the trucking company did an outstanding job of calling, scheduling, and delivery, so no complaints. A couple people helped set it up, but it took very little time and only a couple power tools. It is a perfect alternative to some kind of complicated, expensive total closet system, and I actually have this unit against a back side bedroom wall. The unit appears to be able to be set up either up or down sided, as far as the size(s) of the various cubes. I had some plastic boxes or wood or metal racks before, or a few cubes, and none of these systems worked well or looked nice. This is a little pricey, but once in place, worth it for it's looks and function. The height exceeds the room door frames, so be certain of your measurements. it might be a problem compared to a different storage tower. The room ceiling is high so not a problem, but it could be for someone--so measure first! January 17, 2013
Beautiful and well made Somehow the reviews gave me the impression that this item has to be put together, but it doesn't. It's heavy, but all you have to do is get it out of the box and in place. If you have a couple of sturdy teen boys to lift it, I wouldn't bother with the white glove service. It's probably safest to bolt it to the wall, though, because it is tall and thin. It is very nice looking and well made. April 27, 2014
This product looks great and spared my closet from a mess. Although I thought it was a little expensive.. After receiving, it is well worth the price! Great construction, easy to set up and cleaned up my closet floor... I now can match my shoes and bags in just a few minutes. I am tempted to purchase another for my husband! September 25, 2011
Nice Sturdy piece of furniture but covered spaces lack ability to hold longer pieces for the boots. When I recieved the item 3 of the spaces (mostly the ones for boots) had the cloth come off. I emailed the company to see what kind of glue they used because I didn't want to send it back if it was a simple fix. WELL it wasn't because the glue did NOT hold the fabriced sides and now there are lumps in the cloth. I don't know what I'm going to do now. February 14, 2014
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Product:MV264-Sarah Storage Tower