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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Outdoor Chair Cushion with Knife Edge Welts - C 4.3 5 31 31
The cushions are awesome! I ordered the kiwi striped cushions for my daughters patio dining chairs and she loves them. They made her patio furniture look so light and airy. August 21, 2014
Product size misrepresented The catalog states that the box edge cushions are 4 1/2 " thick, when I received the cushions they were clearly marked as being 3" thick. I felt like this was an over site on my part, but it was not. The catalogue clearly says it is a 4 1/2" cushion. I measured it, and even 3" is VERY GENEROUS!! I was able to return them, but still out the cost of shipping, which wasn't cheap! June 29, 2014
Outdoor Chair Cushion, Box Edge We purchased six of the 20"x19"x4.5" cushions with box edge welts for our teak pool dining set because of the excellent specifications, price and the Sunbrella fabric. When the cushions arrived we noticed that they were only 3" thick not 4.5" as clearly stated in the specifications, as shown here: Box Edge: 4 1/2"H X 20"W X 19"D. Unfortunately for us we chose to keep the cushions because they perfectly matched the Sunbrella umbrellas we had just purchased from another site. Well, after one weekend of use, the cushions are now crushed and deformed as shown in the attached photographs (Correction: the site will not let me post photos). We regret keeping the product and have once again learned that if you want quality, you have to pay for it. May 1, 2014
Better than before I had purchased these same cushions 2 yrs. ago & after one season on a screened-in porch, they began to split at the welting. This was after not much use. I did call Customer Service & received some credit. I decided to try them again & these look & feel much better- sturdier & well-made. They look great & we are looking forward to using them this Summer. April 19, 2014
  • 2015-03-28T08:39:54.575-05:00
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Product:FC112-20" x 19" Replacement Cushion - C

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