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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.8 out of 5 by 10
Rated 5 out of 5 by KTTX Dazzling!
I have owned this chandelier for over a year and there isn't a single person who has not commented on its radiance in our dining room. The crystals and color are very classy, yet they don't make the room so formal I can't use everyday dishes. One particular comment, it is very bright and gives off lots of light, it has the ability to light three rooms (dining, foyer and formal living); therefore, we have it on a dimmer. We replaced our original light because the room was always dark and now the space is light and lovely, even during dark wintery days! I will never regret purchasing this light.
March 23, 2014
Rated 5 out of 5 by krisv Perfect in my dining room
I love the way this chandelier looks in my dining room. It has just the right amount of crystals to make it sparkly without being overdone. The brownish metal is a perfect complement to the crystals. I spent quite a bit of time looking for a chandelier, and this one seemed to be the best in terms of quality/cost.
December 26, 2012
Rated 4 out of 5 by Momx4 Stunning!
I ordered both the 6-arm and 12-arm Waldorf Chandeliers. We installed the 6-arm chandelier yesterday, and we could not be happier!! It's absolutely stunning. We wanted a chandelier with crystal, but didn't want it overbearing. IMO, this is perfect! We've already received compliments, and I've even caught people stopping on the sidewalk to admire it.
I would have rated this item "five star", if not for two small points.
1) The chain on the chandelier seems a bit slight. It's plenty long (you are given 5 feet, we only used perhaps 18 inches) however it seemed a bit thin compared to the chain on the fixture we removed. Not really an issue, and it would not affect the light. I covered it with a chain sleeve I already owned, because I thought it should have looked a little heavier.
2) I was a bit disappointed in how the "crystals" were packed. They are each in individual plastic baggies, and the baggies are then stapled together in bundles. Some of the crystals arrived scratched. This is easily remedied, however, because you are also given a generous amount of extra crystals in a "spare parts" bag. It proved to be a non-issue.
Even as I'm writing this review, I keep catching myself gazing at the fixture hanging in our dining room. It really is lovely. I can't wait to get the 12-arm Waldorf hung in our foyer!
June 25, 2012
Rated 5 out of 5 by nenita1 I am very pleased with my chandeliers. They are simply stunning!
The Waldorf chandeliers were easy to install. My husband did it without any complication. I purchased both a six arm for my dining room and a four arm for the foyer and I love how they look.
June 1, 2012
Rated 5 out of 5 by ACWaltzer Stunning Chandelier
I had my eye on this chandelier for two years and finally got it for the dining room. I think it is stunning. It looks exactly like the photos, except that in person you get the extra dazzle from the crystals. Since it's a rather long/tall chandelier, we only needed about four links of the chain at the top before the chandelier begins, but it hangs beautifully. I am very pleased!
September 23, 2011
Rated 5 out of 5 by Luv2buystuff BEAUTIFUL! A little small for a large entry.
I love this chandelier. We huge it in the entry, but it's a tad small. I think we will eventually move it to the dining room and buy the larger one for the entry.
September 11, 2011
A grand choice for an entry or dining area, this large chandelier
has a distinctive square cage and twisted post design reminiscent of a late 18th century carriage lamp. The versatile design allows you to hang it as a traditional ...
The generously sized shade of this mouth-blown glass pedant light was inspired
by a vintage jar. Hang it above an island, breakfast bar or work area for easy, casual style. Amber color has bronze trim and black cord. Celadon, Clear ...
A minimalist look that suits any decor. The polished nickel steel frame
with clear seeded glass panes puts the bulbs housed inside on display. Seeded glass softens the light for a flattering glow. Emily 3-Light Pendant features: Pair with our ...